Documents : How to protect your website from SPAM submissions : Comments

RE: How to protect your website from SPAM submissions

forums_noreply@adobe.com — Fri, 14 Dec 2012 03:21:29 GMT

Comments shouldn't be automaticall posted to a BC site as a default. That process inheritantly will collect spam because if you add the default Blog with the built in BC module template without following your instructions it is geared to promote SPAM.

Partners with due dilligence who are going to enable the anti-spam feature, etc shouldn't have a problem with ticking one box to enable auto approval of comments.

Rather than just assuming all Partners will understand the risks of unmoderated comments.

In regards to the new anti-spam features Dragos .. when implemented correctly .. I still have yet to see one come through. It's a wonderful feeling. Good work.

RE: How to protect your website from SPAM submissions

forums_noreply@adobe.com — Fri, 14 Dec 2012 08:32:37 GMT

Hi Gary,

thanks for the feedback.

Keep me in the loop for what happens with the spam levels on your sites.

Dragos M.

RE: How to protect your website from SPAM submissions

forums_noreply@adobe.com — Sun, 06 Jan 2013 21:49:32 GMT

I have been getting reports that people get error messages that refer to credit card when trying to sumbim the forms that have no credit card fileds. I tracked it doen to the Anti-bot Fraud Protection module. It appears that when Autofill feature of the browser fills in the form, it also filld in this hidden field and causes them not to be able to submitt the form. The probelm is, the error message is not clear. I have never been able to get an error to appear so I don't know what the message is but obviously the message is not clear if the people are getting confused. The message needs fixing.

This shoudl be better documented because I found nothig else except this paragraph on this module.

RE: How to protect your website from SPAM submissions

forums_noreply@adobe.com — Mon, 07 Jan 2013 07:26:22 GMT

Hi,

I will be investigating this issue. The thing is that, normally, the "Autofill" feature should not fill the hidden field, hence no abnormal error should occur. I'll get back with a solution.

Thanks,

Dragos M, Product Manager Adobe Business Catalyst

RE: How to protect your website from SPAM submissions

forums_noreply@adobe.com — Thu, 10 Jan 2013 01:27:35 GMT

Hi,

I was wondering if on Blog Comments that the "rel=nofollow" tag can be automated on BC? I have tested on a site and can't see that this tag is included in the comments to blogs.

In the past couple of months we have implemented 2 blogs for clients and both are getting rubbish responses coming through. Although BC recognises it as Spam we are getting inundated with email notifications.

The issue is that low end SEO'ers think that they can steal a link to help web page ranking by finding blogs that do not have the nofollow tag.

This would be very useful to have in addition to the Captcha code and Akismet checks. With the rel=nofollow, we can then add an advisory at the top of the comments section referring to Spammy comments, nofollow etc.

Regards

Geoff

RE: How to protect your website from SPAM submissions

forums_noreply@adobe.com — Mon, 25 Feb 2013 02:52:35 GMT

Has there been any update to this?

RE: How to protect your website from SPAM submissions

forums_noreply@adobe.com — Tue, 19 Mar 2013 05:44:37 GMT

Good Information.

RE: How to protect your website from SPAM submissions

forums_noreply@adobe.com — Mon, 10 Jun 2013 13:43:34 GMT

Since human spammers are impossible to stop, is there a way in BC admin to mark specific spammers, thereby preventing any associated future workflow notifications from being sent?

RE: How to protect your website from SPAM submissions

forums_noreply@adobe.com — Thu, 20 Jun 2013 11:08:58 GMT

We've had similar reports. Even without auto-fill.

RE: How to protect your website from SPAM submissions

forums_noreply@adobe.com — Wed, 31 Jul 2013 14:56:02 GMT

Hi,

We are getting "human spammers" using our Contact Us forms. We have Recaptcha set up. But that doesn't seem to phase these people. Can Akismet look at forms Comments and be trained?

FootSteps Marketing

RE: How to protect your website from SPAM submissions

forums_noreply@adobe.com — Wed, 14 Aug 2013 21:40:34 GMT

Okay, here's my brain wave or brain fade: To beat the spammers server-side validation is required for forms. This is just an idea, BC could develop it for us.

Step one is to split the email field into two fields like so: _______ @ _______. This will help limit auto-fill. Add all other fields you want and a button called 'confirm'.

Step two. On submit only the two email address fields are sent to the server for verification, where the server combines the two fields and only then creates a customer ID. The customer ID is sent back to the browser as a new form post address, loading a new page (or with JS reformatting the existing page) which displays the content of the form fields and asks the customer to confirm these before finally submitting them (you may want to allow them to go back and edit the form too).

RE: How to protect your website from SPAM submissions

forums_noreply@adobe.com — Sun, 06 Apr 2014 00:06:14 GMT

Hi Guys,

Any update on changing the workflow notification so they are sent after the post is determined to be spam or not?

Akismet is generally working well on the site to detect spam (and then delete) but it is still really annoying for clients when they receive workflow notifcations for all spam comments.

Thanks

Madeleine

RE: How to protect your website from SPAM submissions

forums_noreply@adobe.com — Sun, 06 Apr 2014 00:12:01 GMT

Guys, just a reminder to this make sure for public areas of the site you have CatpchaV2 installed and Enforced for comments. The standard captcha doesn't work anymore. This will significantly reduce the amount of SPAM as a first line of defence.

It's not a favorite, but if you are going to enable workflows for comments you must turn this on. Customers will eventually ignore the workflows if there are getting more spam comments than legit ones.

RE: How to protect your website from SPAM submissions

forums_noreply@adobe.com — Sun, 06 Apr 2014 00:14:51 GMT

Hey Gary,

Most of my clients do not want to use this version as it is too hard to read (clients are calling complaining) and so they are worried they are losing enquiries because of this.

Thanks

Madeleine

RE: How to protect your website from SPAM submissions

forums_noreply@adobe.com — Sun, 06 Apr 2014 00:21:23 GMT

yes .. I know .. it's not the best, but catcha1 doesn't work, I've run mutplie tests on sites switching between captchas and as soon as I roll back to captcha1 spam starts poring in. Eventually, captcha2 will be cracked as well.

If you prevent a workflow because it's pending a spam check, then won't the customer loose that enquiry/comment as well? Either or they'll still need to check every workflow or comment submission.

You might need to look at alternatives, depending on your situation and weigh it up.