Documents : Sender Policy Framework (SPF) - Document addressed only for customers that are NOT using Business Catalyst as hosting provider : Comments

RE: Sender Policy Framework (SPF) - Document addressed only for customers that are NOT using Business Catalyst as hosting provider

forums_noreply@adobe.com — Wed, 08 May 2013 19:19:15 GMT

Is it necessary to setup the SPF records for BC clients where their email is being hosted at another provider besides Adobe BC (Google Gmail for example)...

Patrick Steil

http://www.churchbuzz.org

RE: Sender Policy Framework (SPF) - Document addressed only for customers that are NOT using Business Catalyst as hosting provider

forums_noreply@adobe.com — Thu, 16 May 2013 10:30:41 GMT

Hi Patrick, I had exactly the same question. After chatting to support I thought I would post here for everyone looking for help, since the Adobe docets don't make plain the answer to the questions below...

Q: Is it necessary where emails are externally hosted? (i.e. DNS is external)

A: Yes, you must add the SPF record if it does't already exist AND you must add the TXT record

Q: Why is this necessary?

A: "This will make sure the system emails from BC are considered as legitimate emails" for "...any system emails, workflows, invoices, or any other emails" going out from the system.

Q: Will it interfere with the 3rd party email resource

A: I don't know. I hope not.

Best

Wayne

RE: Sender Policy Framework (SPF) - Document addressed only for customers that are NOT using Business Catalyst as hosting provider

forums_noreply@adobe.com — Tue, 23 Jul 2013 00:29:43 GMT

Thank you for this guide, Andrei. It's very helpful. I created a very long SPF record using Microsoft's SPF Wizard here:

http://www.microsoft.com/mscorp/safety/content/technologies/senderid/wizard/

Here is my new SPF record:

v=spf1 mx ip4:54.236.189.64 mx:mx1.emailsrvr.com mx:mx2.emailsrvr.com a:worldsecuresystems.com include:emailsrvr.com include:worldsecuresystems.com ~all

The client hosts their domain name at their registrar (Network Solutions). Adobe calls this an Externally Hosted DNS.

This client has a Business Catalyst site at the North American data center and we regularly use BC's integrated Email Marketing system to send emails to clients.

[I do notice that AOL clients always return a hard bounce when emails goes out from the BC Email Marketing system.]

We also use a third-party provider for email services--a company called Rackspace.com. For a long time, I only included Rackspace's domain (include:emailsrvr.com ~all) as an authority for sending emails for "XYZ-company.com". I recently changed the SPF record to the one seen above. I think I have identified all the servers, domains and IPs that are used to generate email related to "XYZ-company.com".

My main concern is to ensure that BC's Email Marketing system is seen as a valid sending domain / IP address for my client's domain name.

Thank you in advance for your help and expertise in this most confusing issue. In the future, I'm going to encourage clients to use BC's name servers.

Warm Regards,

-- Abel Anderson

RE: Sender Policy Framework (SPF) - Document addressed only for customers that are NOT using Business Catalyst as hosting provider

forums_noreply@adobe.com — Tue, 23 Jul 2013 01:52:08 GMT

I found a much easier SPF generator to use: http://spfwizard.com . It's much less complicated than Microsoft's SPF Wizard.

It kicked out this much lighter SPF record:

v=spf1 mx a include:emailsrvr.com include:worldsecuresystems.com ~all

I was able to logon with Adobe BC Support Chat and confirm that the "include:worldsecuresystems.com" is sufficient to cover all IP address used to send emails by the Business Catalyst Email Marketing platform.

RE: Sender Policy Framework (SPF) - Document addressed only for customers that are NOT using Business Catalyst as hosting provider

forums_noreply@adobe.com — Wed, 09 Jul 2014 14:47:03 GMT

I came here looking for answers to this question. I thought I may have to post the question...but there is no need to do so now. The answer by befree above is exactly what I needed...Thanks everybody.

- Mark Capstone