Adobe Community: Message List - RoboServer

Re: RoboHelp server not returning any search results

forums_noreply@adobe.com — Thu, 13 Nov 2014 21:20:47 GMT

Hello,

Please share you contact information with us via tcsgold@adobe.com

I will need more details about this issue to start investigation.

Thanks,

Vikram Gaur

Adobe Support

Re: RoboHelp server not returning any search results

forums_noreply@adobe.com — Wed, 12 Nov 2014 12:44:34 GMT

I did check the list of fixes to the update and it doesn't seem related to my problem. The larger issue is, search worked for me and then it stopped working after I deleted some projects, changed context, etc. No changes were made to the server or client, so it was some pre-existing problem that cropped up when doing these specific actions--but which one? I am working on applying the update to Server, but it takes time in the government to get patches approved.

Re: RoboHelp server not returning any search results

forums_noreply@adobe.com — Wed, 12 Nov 2014 07:32:45 GMT

Hi folks,

Have you applied the latest patch to RoboHelp Server and RoboHelp HTML 11? A few bugs related to search in RoboHelp Server have been fixed in these patches,

here is the patch link for RoboHelp Server: Issues resolved through update 9.0.1

and link for RH11 patch: https://www.adobe.com/support/robohelp/downloads.html

Please be sure you have RoboHelp HTML 11 and RoboHelp Server 9 updates installed.

Regards,

Vikas Singla

Technical Communication Suite | RoboHelp | FrameMaker | RoboHelp Server

Re: The help page you are looking for can be found at here.

forums_noreply@adobe.com — Tue, 11 Nov 2014 19:16:07 GMT

This is still a problem in RH11 and was not a problem in RH7. This is not a problem if using Google Chrome, only in IE. Has anyone found a solution for this?

Re: Any way to link link between merged projects on RH Server?

forums_noreply@adobe.com — Fri, 24 Oct 2014 17:20:11 GMT

Answered own question with further experiment.

While I stated this in the original message:

> Note: I found that right click on a navigation item, copy the link, then paste the link the browser address line, then the project that contains the link opens up outside the context of the merged environment. Only the project's own navigation is shown.

... If you take that copied link and use that as a the hyperlink address, instead of simply copying it into the browser address line and browsing to it directly, the link WILL work. For example, this hyperlink will work for the original query:

http://192.168.231.128:8080/robohelp/robo/server/general/projects/Second%20project%20outpu t/Welcome.htm

Any way to link link between merged projects on RH Server?

forums_noreply@adobe.com — Fri, 24 Oct 2014 16:22:57 GMT

Hi. Me again.

Is there any way to maintain links between pages of different merged projects in RH Server?

To clarify, consider the crude sample presentation of a projects merged in RH Server. Say that the author(s) of the projects have an agreement that project names (eg, "Second project output") and the first topic ("Welcome") will have static names. Is there a way to, for example, create a link in the Welcome page of the First project output which opens the Welcome page of the Second project output? If so, please suggest the correct syntax.

Note: I found that right click on a navigation item, copy the link, then paste the link the browser address line, then the project that contains the link opens up outside the context of the merged environment. Only the project's own navigation is shown.

Thanks in advance.

-Kurt

Re: RoboHelp server not returning any search results

forums_noreply@adobe.com — Tue, 21 Oct 2014 16:46:19 GMT

I am having the exact same problem. We are running the following setup:

Robohelp HTML11.0.0.179

Robohelp Server 9

Publishing to no specific context (no area, just general)

Running on a Windows Server 2008 R2 SP1, 2GB RAM

Tomcat 7.0.39

JDK7u17

History of changes:

We have been publishing and running successfully for a few months now, but yesterday, the server started hanging up--no errors, it just wouldn't load the project in the browser. I was totally stumped. After a few more publishing efforts (successful), it still wouldn't respond. Everything looked OK. The files were on the server. However, when logging in as admin to Robohelp Server, it couldn't communicate with itself--it wouldn't display the projects page. Finally, I ran across this thread: RoboHelp Server 8 becomes unresponsive

I bumped up the Tomcat initial memory to 512 and it worked.

Unfortunately, I already made lots of radical changes to try troubleshooting it before I ran across the thread above. I got rid of the contexts, cleared out all folders, manually deleted a bunch of stuff out of the project folders on the server, created a new context in configuration manager, checked it out in admin (OK), and then republished clean to this fresh context. All generation and publication was successful.

Like I said, it looks great, runs great, but now the search (which did work fine) doesn't return any hits. I did check the Output View and it claims it generated full text search results OK ("Finished processing Full-Text-Search data in 57 sec(s).)

Help??

Re: RoboHelp Server 9 Web Administrator Login not working

forums_noreply@adobe.com — Mon, 20 Oct 2014 11:16:07 GMT

Hi. Posting the location of the log file won't help anyone here. Neither will posting the log file's contents. You'd be better to send the log file to Adobe Support after you have checked the list of things in the link John posted.

Re: RoboHelp Server 9 Web Administrator Login not working

forums_noreply@adobe.com — Mon, 20 Oct 2014 08:20:03 GMT

We are using SQL Server 2008 R2. The errors are generated in the log file C:\Program Files\Apache Software Foundation\Tomcat 7.0\logs\robohelpserver.log

Re: RoboHelp Server 9 Web Administrator Login not working

forums_noreply@adobe.com — Sat, 18 Oct 2014 04:36:54 GMT

I'm not sure what the error log code in your message means, but you might find a solution listed in this post helpful.

RH Server 9's Web Admin "Sign In" button is doing nothing...

John Daigle

Adobe Certified RoboHelp and Captivate Instructor

Evergreen, Colorado

www.showmethedemo.com

Re: RoboHelp Server 9 Web Administrator Login not working

forums_noreply@adobe.com — Fri, 17 Oct 2014 14:11:58 GMT

Did you manage to display the Web Administrator logon page at all. In other words is the error only when you enter the userid / password. If so, what database are you using? Make sure it is one of the supported ones:

RoboHelp Server 9 Web Administrator Login not working

forums_noreply@adobe.com — Fri, 17 Oct 2014 12:21:49 GMT

We have successfully installed Robo Help Server 9 and Apache Tomcat 7.0. We are successfully created the context in Robo Help Configuration Manager.

My laptop configuration: Win 7 64bit

During Web Administrator Login, we have faced the following error:

2014-10-17 17:20:22.997 [WARN] http-bio-8080-exec-4 adobe.robohelp.server.DatabaseManager -

java.lang.NullPointerException

at adobe.robohelp.server.DatabaseManager.isConnected(DatabaseManager.java:461)

at adobe.robohelp.server.AuthAgent.AuthenticateUser(AuthAgent.java:168)

at adobe.robohelp.server.AuthAgent.Authenticate(AuthAgent.java:68)

at adobe.robohelp.server.RoboHelpServer.doGet(RoboHelpServer.java:178)

at adobe.robohelp.server.RoboHelpServer.doPost(RoboHelpServer.java:244)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:646)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:303)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)

at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:503)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)

at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421)

at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:107 0)

at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.jav a:611)

at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

at java.lang.Thread.run(Unknown Source)

2014-10-17 17:20:22.998 [WARN] http-bio-8080-exec-4 adobe.robohelp.server.AuthAgent -

java.lang.NullPointerException

at adobe.robohelp.server.DatabaseManager.isConnected(DatabaseManager.java:472)