Adobe Community: Message List - Installation/Licensing

Is there a way to Install Captivate 8 without having to log on using an Adobe ID? We need to automate the install on multiple computers.

forums_noreply@adobe.com — Thu, 13 Nov 2014 19:15:24 GMT

We are a small IT department that needs to do multiple installs of software on multiple computers. Having to input an Adobe ID for the install is a hindrance.

How can I download Creative Cloud Packager without a cc account?

forums_noreply@adobe.com — Tue, 11 Nov 2014 21:11:20 GMT

We have a volume license for software such as captivate and others that can be packaged with the creative cloud packager, but do not actually have a create cloud account.

From what I can find it says to login to the licensing portal and we should be able to download it. I am unable to find any link or download to the packager. I am able to download our volume licenses and software installs but not the packager.

Re: erreur 16 à l'ouverture des apps

forums_noreply@adobe.com — Tue, 11 Nov 2014 18:00:02 GMT

Est-ce qu'il s'agit de Adobe Captivate ou d'autres applications? Vous avez déposée la question dans le forum de Captivate (normalement on n'utilise que l'Anglais).

Installation Problems

forums_noreply@adobe.com — Thu, 06 Nov 2014 17:11:23 GMT

While I am able to download the Creative Cloud desktop app executable file, when I try to run the installation, the screen and cursor flicker rapidly, and the installation does not complete. I have turned off all firewalls, ran it as administrator and have a completely updated Windows 7 operating system. Any suggestions ?

erreur 16 à l'ouverture des apps

forums_noreply@adobe.com — Wed, 05 Nov 2014 16:55:12 GMT

Bonjour

Suite à une réinstallation de Mavericks, je ne peux plus ouvrir aucune applications de la suite Adobe. ERREUR DE CONFIGURATION erreur 16

je dois désinstaller et réinstaller les logiciels. Une fois les opérations faites avec suppression des préférences. Toujours le même message.

Quelqu'un a t-il la solution ?

Merci

I've lost my installation disk and key and need to install this software onto my new PC. What are my options? I don't want to buy the software again.

forums_noreply@adobe.com — Tue, 04 Nov 2014 14:24:22 GMT

Can someone please help, I purchased this software in the past but overtime the installation disk and licence key has been misplaced. I now need to install it on a new pc as my old one no longer exists.

Re: CS6 won't install on new computer, says counterfeit

forums_noreply@adobe.com — Sun, 02 Nov 2014 18:28:36 GMT

Ha! I've been trying for days. Seems to be impossible - do you have any

contact info. I opened a case Thur but have not received any response.

Re: CS6 won't install on new computer, says counterfeit

forums_noreply@adobe.com — Sun, 02 Nov 2014 16:57:10 GMT

And if this is really the Creative Suite you are referring to, you may need to speak to Adobe support.

This area of the forums is for Adobe Captivate. There is no CS6 version of Captivate. (Often we see folks end up here because it says "Installation/Licensing")

Cheers... Rick

Re: CS6 won't install on new computer, says counterfeit

forums_noreply@adobe.com — Sun, 02 Nov 2014 04:35:32 GMT

Adobe normally limits you to two installs on the same license.

Did you De-Activate your license on the previous PCs before you tried to install on this one? If not, Adobe will likely think you are trying to exceed your allowed number of installs.

CS6 won't install on new computer, says counterfeit

forums_noreply@adobe.com — Sun, 02 Nov 2014 03:51:53 GMT

I purchased a Student and Teacher edition of CS6 and it has worked great for 2 years. Now I am installing it on a new computer and it stops instal every time with a message that it's counterfeit. How do I get this fixed and not lose my paid for copy?!

Re: Download Captivate 8 trial

forums_noreply@adobe.com — Thu, 30 Oct 2014 22:23:49 GMT

I am having the same problem as what you explained above. How can I get the Akamai gods to let me download Captivate as well? It seems when I attempt to go to the trial download again, I get an error message - Header too large message.

Re: Download Captivate 8 trial

forums_noreply@adobe.com — Wed, 29 Oct 2014 15:30:38 GMT

Well, FINALLY, the Akami gods let me download Captivate.

I hated Akami when it was all Macromedia used. And I hate it now as this vestige of Macromedia.com is still around.

Download Captivate 8 trial

forums_noreply@adobe.com — Wed, 29 Oct 2014 13:55:13 GMT

I am trying to download Captivate to show to a client who wants to use it.

I went to http://www.adobe.com/cfusion/tdrc/index.cfm?product=captivate

and chose Mac English.

I got a very small DMG image.

I opened the dmg.

I double clicked the pkg to install. I got an install dialog box.

I agreed to the agreement.

I got a standard install screen.

I was suspicious as 31mb seemed awfully small for a big application. But I clicked Install.

A few seconds later I was told the install was successful.

I looked for Adobe Captivate in my Applications folder. It was not there.

I tried a different browser. I got a fatal error.

I tried the direct download link. Nothing happened. And I've been waiting a long time.

I tried a different browser. Same steps. Same problems.

HELP!

Re: Incorrect Serial Nuumber

forums_noreply@adobe.com — Sun, 26 Oct 2014 14:50:19 GMT

Hi there

Aside from ensuring you aren't typing a numeral 1 instead of a letter I or L (or vice-versa) or typing a zero ( 0 ) instead of a letter O, (again vice-versa) you likely need to speak with Adobe support.

Cheers... Rick

Incorrect Serial Nuumber

forums_noreply@adobe.com — Sun, 26 Oct 2014 14:39:51 GMT

I've purchased Captivate 8 and the serial number I received by email is incorrect. The error message I'm receiving tells me the serial number is valid, but not for the product I've purchased. I've uninstalled and reinstalled Captivate and I am still getting the same error message. Any suggestions?

fehler bei installation von Adobe X1 Pro

forums_noreply@adobe.com — Fri, 17 Oct 2014 10:31:14 GMT

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s)

----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------

ERROR: An error occurred during the installation of assembly component {9718BF1D-6A9F-3406-A992-630F7EF2F164}. HRESULT: 0x80070003.

ERROR: Install MSI payload failed with error: 1603 - Schwerwiegender Fehler bei der Installation.

MSI Error message: An error occurred during the installation of assembly component {9718BF1D-6A9F-3406-A992-630F7EF2F164}. HRESULT: 0x80070003.

ERROR: Third party payload installer AcroPro.msi failed with exit code:

Having to reinstall our CS4 Production Premium

forums_noreply@adobe.com — Wed, 08 Oct 2014 18:21:15 GMT

I went to the volume license section but the installer is not working. You cannot select any of the apps to install. You can only click the install button and then it takes you to a screen that says preparing to install and nothing happens. the installer is not working. How can I reinstall this product I purchased?

Installed Adobe Pro, serial number wasn't sent

forums_noreply@adobe.com — Mon, 06 Oct 2014 16:44:37 GMT

I installed Adobe Pro but I didn't receive a serial number on the email confirmation. I tried looking at my account online and it wasn't provided there either. I followed the trouble shooting steps but no help there either.

Install button does not work

forums_noreply@adobe.com — Tue, 30 Sep 2014 16:45:47 GMT

im just trying to install Adobe Photoshop CS6 Student license which i bought from university website and when i click on "install" nothing happens...

i have mac os x 10.9.5

Re: Swapping CS 5.5 from Windows to Mac

forums_noreply@adobe.com — Mon, 29 Sep 2014 23:17:11 GMT

If your MacBook is running the latest MAC OS then you will likely find there is no way to get Cp 5.5 to run on it.

I Suggest you look at upgrading instead to Cp 8.

Swapping CS 5.5 from Windows to Mac

forums_noreply@adobe.com — Mon, 29 Sep 2014 15:43:09 GMT

I purchased CS5.5 for Windows in Dec2011. I now have a MacBook Pro - how do I transfer the software from WIndows to Mac?

Re: full version for mac book retina

forums_noreply@adobe.com — Wed, 24 Sep 2014 22:57:10 GMT

Perhaps post in the Mac forums? I don't think Adobe sells Retina.

full version for mac book retina

forums_noreply@adobe.com — Wed, 24 Sep 2014 22:44:56 GMT

I want to buy a full version of mac book retina, and want to pay the full amount for one-time, I don't monthly installements.

and advice??

Re: Captivate 6 download

forums_noreply@adobe.com — Mon, 22 Sep 2014 07:49:17 GMT

Hi there,

If you need the download links of a prior version of Captivate, then please write an email to tcssup@adobe.com along with your Captivate serial number or subscription details.

Thanks.

Re: Captivate 6 download

forums_noreply@adobe.com — Sat, 20 Sep 2014 00:26:38 GMT

I have this problem too, how can it be solved?

Activate NeoSpeech in Captivate 8

forums_noreply@adobe.com — Wed, 17 Sep 2014 10:50:54 GMT

I have both Captivate 7 and Captivate 8 installed in my machine. I need them both currently. NeoSpeech was alreday installed for Captivate 7 and it works all fine. Now since I have installed Captivate 8, do I need to install the same NeoSpecch again or it can be activated from the previous installation?

Thanks,

Soumya

Re: Captivate 6 download

forums_noreply@adobe.com — Sun, 31 Aug 2014 03:57:57 GMT

I'm also trying to download Captivate 6 for a new laptop.

like others, i have the product key and, like others, i cannot find a download.

help please

Nothing happens when I download disk 2 exe file to continue installation process. Help!

forums_noreply@adobe.com — Wed, 27 Aug 2014 02:46:43 GMT

I am trying to install cs2 (reinstalling). I click the disk 1 exe file with no prob, but when it says to insert disk 2, I click the exe file and it doesn't respond. I tried burning a cd and then insert the disk as prompted and still no results.

Re: Deactivate Captivate 7

forums_noreply@adobe.com — Sun, 24 Aug 2014 22:52:53 GMT

The first two steps didn't do it ... but re-installing the Application Manager did! Thank you, Varun.

-Bram

Re: Captivate 8 subscription question

forums_noreply@adobe.com — Sat, 23 Aug 2014 21:34:33 GMT

Captivate is not a part of Creative Cloud, the subscription version of Captivate will cost you $ 19.99 per month.

Full version Captivate license costs $ 999.

Full version Educational License of Captivate will cost you $ 299.

Thanks.

Re: Deactivate Captivate 7

forums_noreply@adobe.com — Sat, 23 Aug 2014 21:08:57 GMT

There is no such file on the system to deactivate Captivate.

After clicking on Help > Sign out, you should get this window > http://prntscr.com/4frhxe Are you getting that?

In case of Activation and deactivation issues, it is sometimes recommended to close all adobe apps, and rename the hosts file, and then retry after launching Captivate.

Location for hosts file, Windows: C:\windows\system32\drivers\etc\ hosts

MAC: Finder > Go > Go to folder > /private/etc hosts

rename that to hostsOLD

Also, try installing the newer version of Adobe Application manager: Adobe - Adobe Application Manager : For Windows : Adobe Application Manager For Windows

http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774 For MAC.

Let me know how it goes.

Re: Deactivate Captivate 7

forums_noreply@adobe.com — Sat, 23 Aug 2014 20:45:28 GMT

Thanks, Varun!

I am online, connected to the network, but when I click "Sign out bram@empowered-teacher.com" nothing happens.

Is there any other way to deactivate? I can't uninstall the software from the old Vista computer from the control panel either....

Maybe if there was a file I could delete?

-Bram

Re: Deactivate Captivate 7

forums_noreply@adobe.com — Sat, 23 Aug 2014 16:38:05 GMT

It might be a network or firewall issue on the older computer which is not letting it to deactivate.

Please try connecting with a LAN or check after temporary disabling the firewall if possible.

If you have a subscription, then while installing cp 7 on another system, it will prompt you whether you want to sign out from previous conputers.

Let me know if that works.

Regards,

Varun Kalra

Re: Deactivate Captivate 7

forums_noreply@adobe.com — Sat, 23 Aug 2014 16:26:05 GMT

I click help/sign out and nothing happens.

I am retiring an older computer and unable to install on the new. I am afraid that if I uninstall the program I'll have the same issue.

Help?

Re: Captivate 8 subscription question

forums_noreply@adobe.com — Thu, 21 Aug 2014 15:12:55 GMT

You are correct. Captivate is not (nor has it ever been) part of the Creative Cloud. So yes, if you want the monthly subscription, it would be in addition to your other software.

Cheers... Rick

Captivate 8 subscription question

forums_noreply@adobe.com — Thu, 21 Aug 2014 15:09:56 GMT

I have a creative cloud membership ( educational) one of the apps I need to learn is Captivate and in my CC icon on my desktop I do not see a link to download it. I read it is 19.99 per month and I already have a CC membership so is Captivate an additional 19.99 per month?

Can someone give me any info?

Re: CS6 MASTER COLLECTION

forums_noreply@adobe.com — Fri, 25 Jul 2014 13:05:15 GMT

Hi there

This forum is for Captivate installation issues. I'd move the post for you, but I'm not seeing where it might be a better fit.

I might suggest clicking the link below and from the page that appears, click the drop down and see if you notice a place dealing with install issues. Or, perhaps try contacting Adobe support.

Click here to view

Best of luck to you in easily resolving your issue... Rick

CS6 MASTER COLLECTION

forums_noreply@adobe.com — Fri, 25 Jul 2014 06:35:44 GMT

I just got my laptop repair so I lost everything on my computer. Anyway I got my adobe CS6 master collection from my school full sail university and i lost my serial number for my abode CS6 master collection and I don't know how i'm suppose to get another and I follow all the support had provided but it didn't help because I don't have the redem code either. so anyone can help me that be a big help and if you go to same school me and have the number for it be real help that you very much.

Re: Can you still download Captivate 7?

forums_noreply@adobe.com — Wed, 23 Jul 2014 14:12:31 GMT

Yes, I did, but on LinkedIn.

If you contact Adobe Support (I did using their chat feature), they were able to send me the URL after verifying I had a paid subscription. It downloaded wonderfully and worked like a charm!

Re: Can you still download Captivate 7?

forums_noreply@adobe.com — Wed, 23 Jul 2014 03:11:17 GMT

Hi Kristen,

Did you ever receive an answer to this question at all? I am in the same boat - I need CP7 not CP8 (although I am on a windows environment).

Nicole

Re: How move AdobePro9 from old to new pc.. Have prod key-no disc?

forums_noreply@adobe.com — Wed, 23 Jul 2014 01:33:18 GMT

This discussion really belongs in the Adobe Acrobat forum. I was about to move it there but there are several to choose from. Please click the link below and choose the one that seems closest to your situation.

Click here

Cheers... Rick

How move AdobePro9 from old to new pc.. Have prod key-no disc?

forums_noreply@adobe.com — Wed, 23 Jul 2014 01:28:16 GMT

Want to move AdobePro9 from old to new pc. Have product key but no disc. Then want to purchase upgrade to Acrobat XI.

Re: Captivate 8.0 Trial delivers AAM error message / ACC issues / Won't start

forums_noreply@adobe.com — Tue, 22 Jul 2014 18:40:08 GMT

The problem can be resolved by going to: C:\Program Files\Common Files\Adobe and rename the OOBE folder to OOBE_old. Re-install Application Manager, and don't run it. Then re-install Captivate, select Try, login if necessary to Adobe, and that's it. Captivate should run. Application Manager should not report errors about not having ACC either.

Cheers!
Jake

installation

forums_noreply@adobe.com — Tue, 22 Jul 2014 15:18:36 GMT

the message appears installation on case-sensitive volumes is not supported. please choose a different volume for installation. how should i dove the problem?

Captivate 8.0 Trial delivers AAM error message / ACC issues / Won't start

forums_noreply@adobe.com — Tue, 22 Jul 2014 14:04:38 GMT

32 Bit / Win 7 Pro / 4gb / 300gb

Currently have Dreamweaver 6 installed - runs fine.

Downloaded trial of Captivate 8.0 - installed - when started returns message: Adobe Application Manager, required to start your trial, is missing, or damaged. Uninstalled AAM, and downloaded AAM 8.0 All, and Creative Cloud Trial.

Same message. Uninstalled AAM, Captivate, ACC. Re-downloded all and reinstalled all Akamai, AAM, ACC, Captivate.

Same message. After I click OK, Captivate starts then closes.

When I run AAM, it states I need to download and install ACC.

Do that, and still get same errors. Cannot open Captivate to apply any patches.

Looking for ideas (What windows services are required to run these?)

Re: Captivate 8 Installer Win 8 never completes initializing

forums_noreply@adobe.com — Tue, 15 Jul 2014 16:15:05 GMT

Here's the final update on this, again in case someone runs into something similar.

The issue wasn't with installing Captivate on a secondary drive. I had another secondary drive that was causing the huge lag. After fixing the problem with that one, Captivate installed like a champ.

Use the Task Manager > Performance tab to identify hardware that may be causing issues.
Fix any hardware issues.
Try to install Captivate again.

Re: Captivate 8 Installer Win 8 never completes initializing

forums_noreply@adobe.com — Sun, 13 Jul 2014 18:06:15 GMT

Some additional information for anyone in the same boat. I eventually saw an error dialog stating there was a problem with Creative Cloud, which was not installed at all. I've just installed Creative Cloud (which also took way too long) and will be restarting to install Captivate. I still haven't figured out if the problem is tied to installing to a secondary drive.

Re: Captivate 8 Installer Win 8 never completes initializing

forums_noreply@adobe.com — Sat, 12 Jul 2014 04:25:58 GMT

Apparently the installer did initialize at some point. I'm used to Captivate installing super fast. Ten minutes later, I have a Sign-in Required dialog showing. I click Sign-in, but nothing is happening.

Is this just something weird with Win 8.1?

Captivate 8 Installer Win 8 never completes initializing

forums_noreply@adobe.com — Sat, 12 Jul 2014 04:07:14 GMT

I've upgraded to a new computer with Windows 8. I've downloaded Captivate 8 and allowed the packages to create the installation directory. I am using a SSD boot drive, and I am installing applications on a secondary drive. I'm following the instructions in the ReadMe document. When I run the Set-up application as Administrator, the installer never completed initializing, but "disappears". If I try to run the installer again, I get a message that the Adobe Installer is already running. I see the Adobe Application Manager running in the background, but I'm stuck.

I've double-checked the hardware requirements, and everything is good. Is there something simple I'm missing? Thanks for any help in advance!

Mary

Can you still download Captivate 7?

forums_noreply@adobe.com — Tue, 08 Jul 2014 23:11:30 GMT

My PC crashed and I need to install CP7 on my Mac to finish a project. I can't seem to find anywhere online where I can still download the old version. Is that possible at all? They don't want me to use CP8.

Thanks,

Kristen