Adobe Community: Message List - Newbie Corner

Re: Anti-spam bot code

forums_noreply@adobe.com — Thu, 13 Nov 2014 07:27:54 GMT

i thnk you forgot the selector on the form id="catratingform2343"

Anti-spam bot code

forums_noreply@adobe.com — Mon, 10 Nov 2014 11:34:25 GMT

Hi everyone,

I have the code below in my news detail layout. To try and combat spam-bots I'm using javascript to insert the action url on key press for the comments form. This type of code works perfectly well on all other forms on the site but for some reason it won't work on a comment form, ie. the action doesn't get inserted.

Just wonderd if anyone could give me any clues?

Thanks in advance.

</div>

</div>

</div>

</div>

</div>

</div>

<label>

</label>

<label>Enter Word Verification in box below {module_captchav2}</label>

</div>

$( "#catratingform2343" ).on( "keypress", function( event ) {

var action = $("#catratingform2343").attr("action");

if ( typeof(action) === "undefined" || action === null || action === "" ) {

var url = "/RatingProcess.aspx"

var params = "?OID={module_oid}&OTYPE={module_otype}";

$( "#catratingform2343" ).attr("action",url + params);

}

});

function checkWholeForm2343(theForm){var why = "";if (theForm.EmailAddress) if (theForm.EmailAddress.value.length > 0) why += checkEmail(theForm.EmailAddress.value);if (theForm.CaptchaV2) why += isEmpty(theForm.CaptchaV2.value, "Enter Word Verification in box below");if (why != ""){alert(why);return false;}return true;}

//]]> </script>

</form>

Re: Ability to upload a file in a form in BC

forums_noreply@adobe.com — Sun, 09 Nov 2014 21:51:23 GMT

Yes, BC has the ability to add a form attachment field to any webform. I use this for a few clients who have job applications on their site just like you are asking for.

Ability to upload a file in a form in BC

forums_noreply@adobe.com — Sun, 09 Nov 2014 17:45:13 GMT

Hi there,

I am setting up a website for a company and they want to have the ability for job applicants to upload their covering letters and resumes - can I do this on a form using BC?

Unable to delete or find my businesscatalyst site within my admin panel

forums_noreply@adobe.com — Sun, 09 Nov 2014 12:27:05 GMT

i am attempting to delete my website and my account also, i no longer wish this Adobe product.

my site is live Availability but when i log into the businesscatalyst site i am unable to see this site. How do i delete it please?

I put admin at the end of the url but get an error message "ERROR: This site is unavailable either because it no longer exists or has outstanding invoices [ERROR 3]."

Any ideas?

Thanks

I can't seem to change the language of my shop.

forums_noreply@adobe.com — Thu, 06 Nov 2014 10:49:57 GMT

I can't seem to change the language of my shop. All the buttons are in French. How do i change this?

Re: Customers own 'landing/profile page' is it possible within BC?

forums_noreply@adobe.com — Thu, 06 Nov 2014 08:11:55 GMT

Thanks Dave I will take a look.

Re: access employee email?

forums_noreply@adobe.com — Thu, 06 Nov 2014 02:42:04 GMT

And in those cases, with a few checks I guess, You can contact BC to do that.

Re: new software install

forums_noreply@adobe.com — Wed, 05 Nov 2014 19:47:16 GMT

It's all good

thanks

Re: I use both the Mac and a PCand I published directly from Adobe muse to my website and manage through business catalysthowever this time Adobe muse is telling me that it cannot find my web sight so I went to business catalyst and I try to publish from

forums_noreply@adobe.com — Wed, 05 Nov 2014 19:44:58 GMT

Hi Parris,

The domain may have been applied previously at some time or it could be some odd glitch.

I would recommend reaching out to direct support via case/chat and provide them your site URL and the domain that you are attempting to add so this can be looked into further.

BC Help & support

Kind regards,

-Sidney

Re: new software install

forums_noreply@adobe.com — Wed, 05 Nov 2014 19:42:24 GMT

Hi,

As Liam mentioned you are in Business Catalyst forum which doesn't require and key/code/serial to use.

I believe you are referring to Creative Cloud subscription. If so you'll want to reach out to our licensing team.

Help and support for this can be found here - Redemption Code Help

Kind regards,

-Sidney

Re: access employee email?

forums_noreply@adobe.com — Wed, 05 Nov 2014 18:11:11 GMT

Hi Liam,

In the future, I will discuss with customers how they want email accounts setup.

I was giving the password reset ability to employees but perhaps this isn't the best choice in all cases.

For example, if an employee quits or gets fired, the company would still need access to the business emails in the employee's email account.

Thank you,

Tricia

Re: new software install

forums_noreply@adobe.com — Tue, 04 Nov 2014 23:31:57 GMT

This is for Adobe Business Catalyst - Adobe's CMS Website system. It does not have software you install or a card id.

Do you mean Creative Cloud? You may want to go to the adobe Creative cloud site and ask for support there.

new software install

forums_noreply@adobe.com — Tue, 04 Nov 2014 21:57:24 GMT

tells me redemption cade is not vaild

I use both the Mac and a PCand I published directly from Adobe muse to my website and manage through business catalysthowever this time Adobe muse is telling me that it cannot find my web sight so I went to business catalyst and I try to publish from ther

forums_noreply@adobe.com — Tue, 04 Nov 2014 16:15:18 GMT

I use both the Mac and a PC and I published directly from Adobe muse to my website and manage through business catalyst however this time Adobe muse is telling me that it cannot find my web sight so I went to business catalyst and I try to publish from there by adding my domain manually but business catalyst give an error message that The domain is already in use. How is that? Could be that the publishing history is saved in another duplicate file muse file always published using the publish menu in Adobe muse for the same website with no issues

Re: Customers own 'landing/profile page' is it possible within BC?

forums_noreply@adobe.com — Tue, 04 Nov 2014 02:59:08 GMT

Hi Kiwihq, BC most certainly can help you with that. Here's a good place to start: Business Catalyst Help | Add a secure area to your site

Customers own 'landing/profile page' is it possible within BC?

forums_noreply@adobe.com — Tue, 04 Nov 2014 01:53:43 GMT

I am on the verge of using Business Catalyst for my website as it seems to have everything I need mostly, however I need to know if its possible to create a page which will basically be the customers "own page" which will open once they have logged in, and where they can see their own itinerary and calendar as well as have the opportunity to upload images and change their basic profile. They will also be able to post blogs within that page?

Re: webCommerce plan commission

forums_noreply@adobe.com — Mon, 03 Nov 2014 21:11:36 GMT

Your client can pay direct, or you can pay that fee and charge the client differently, it is up to you.

Re: access employee email?

forums_noreply@adobe.com — Mon, 03 Nov 2014 21:10:58 GMT

This would be a massive security issue if you could do that Tricia so of course your not able to. You would have to speak to support about changing the alternate email and see if they can send the reset password to that but I guess they would need some verifications for that.

webCommerce plan commission

forums_noreply@adobe.com — Mon, 03 Nov 2014 17:02:08 GMT

I want to create a site in Muse (including tablet and phone views) and bring it into BC for eCommerce.

The plan is $38 a month which is wholesale. Do we automatically get a monthly commission off of this fee if we sell the site to the client, or do we need to add on to this fee?

access employee email?

forums_noreply@adobe.com — Mon, 03 Nov 2014 17:00:37 GMT

Hello,

My client needs to access the email of an employee who will be leaving the company (unbeknownst to the employee).

The password retrieval goes to the employee's alternate email address. So I cannot change the password to gain access

without him knowing or being involved.

Is there a way to gain access to this business email account?

Thank you,

Tricia

Re: how do you change your intial bc template selection under site options after you click finish

forums_noreply@adobe.com — Sun, 02 Nov 2014 22:31:19 GMT

You cant. BC doesnt have a theming system like Wordpress or Joomla. The template is fixed and switching templates at this stage is not an easy feat.

how do you change your intial bc template selection under site options after you click finish

forums_noreply@adobe.com — Sat, 01 Nov 2014 19:24:22 GMT

how do you change your intial bc template selection under site options after you click finish

Re: Changing VAT/tax nr

forums_noreply@adobe.com — Sat, 01 Nov 2014 10:20:47 GMT

Hello Helena, good morning!

You are very welcome!

... and many thanks for your "little green star"

All the best,

Hans-Günter

date picker sometimes appears in the top left hand side of different browser windows how can i fix it

forums_noreply@adobe.com — Wed, 29 Oct 2014 10:01:31 GMT

Re: Changing VAT/tax nr

forums_noreply@adobe.com — Tue, 28 Oct 2014 13:11:13 GMT

Thank you Guys!

I have used the chat and it worked perfectly. problem solved

Have a nice day

Re: Changing VAT/tax nr

forums_noreply@adobe.com — Tue, 28 Oct 2014 12:35:28 GMT

Hi Preran, thanks!

All the best!

Hans-Günter

Re: Changing VAT/tax nr

forums_noreply@adobe.com — Tue, 28 Oct 2014 11:57:20 GMT

Like Hans said, use the Contact Us link to get in touch with a support representative. They will help you.

If you still have issues, get back to us through this post.

Thanks,

Preran

Re: Changing VAT/tax nr

forums_noreply@adobe.com — Tue, 28 Oct 2014 09:37:41 GMT

Hi,

please click through http://helpx.adobe.com/pl/contact.html and if "open" please use chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.

And if still necessary and for further questions you can have a look there: "Telephone numbers of customer service and technical support Adobe worldwide" >>> https://www.adobe.com/eeurope/elicensing/licensemanagement/alm/contact.html.

Furthermore I'll try to interest one of Adobe's staff to second you in your problem.

Hans-Günter

Re: Changing VAT/tax nr

forums_noreply@adobe.com — Tue, 28 Oct 2014 09:24:45 GMT

Thank you for fast answer.

I don't know if I wrote the post in the right place.

I was trying to buy Adobe Premiere and in the field "invoice data" I wrote the incorrect VAT number (in Poland it would be my Tax Identification Number).

Tried to change it after but it was impossible. Now I am struggling for any info. and seems like no one is there to help me

Do you know how to fix it by any chance?

Thanks

Re: Changing VAT/tax nr

forums_noreply@adobe.com — Tue, 28 Oct 2014 07:32:34 GMT

Guten Morgen Bella Helena,

to change your (I quote from the link below) "... account informations, please use

http://helpx.adobe.com/pl/x-productkb/policy-pricing/account-password-sign-faq.html

Second: I walked through mine and I didn't find an entry where I should have to specify a "VAT/taxation number". Do you really have to declare it in a Adobe form? In my case I only have to do that for commercial purposes, on a website, or something like that.

Hans-Günter

Changing VAT/tax nr

forums_noreply@adobe.com — Tue, 28 Oct 2014 07:20:05 GMT

Please anyone can tell me how to change my VAT/taxation number?

I have enough of being sent from one help desk to another without answer.

I am from Poland.

Re: How do I change the look of my 404 error page.

forums_noreply@adobe.com — Fri, 24 Oct 2014 17:49:57 GMT

Thank you. That's most helpful.

Re: Process for customising BC site templates

forums_noreply@adobe.com — Fri, 24 Oct 2014 03:47:36 GMT

Hi Grant,

There are some free templates on my site - bcappcenter.com - It could be a good start to look at those so you can get used to customising a site.

Every BC template is also made differently so it is a exceptionally broad subject you have asked.

Re: Can anyone help with my audio recordings that stopped working?

forums_noreply@adobe.com — Fri, 24 Oct 2014 03:45:57 GMT

It could be a browser issue?

It could also be an internet issue for the user?

The other is that if the are long mp3 files, the server times out the request.

I would log a support ticket with BC and be as specific as possible to the nature of the issue and if there is a way to replicate it. When the Student / Client tells you about the issue it would also be good to get there browser version and platform details to try and create a replicable error that can be solved.

Re: How do I change the look of my 404 error page.

forums_noreply@adobe.com — Fri, 24 Oct 2014 03:43:39 GMT

Hi,

To edit the 404 page - go into Site Manager, then click on the System Pages - there is a 404 editor there.

You can add 301 redirects for those URLs - there isnt a need to indicate that you have been redirected and this is the best Search engine friendly way to do this.

Business Catalyst Help | Create page redirects

Hope that is helpful.

Matt

How do I change the look of my 404 error page.

forums_noreply@adobe.com — Thu, 23 Oct 2014 12:03:51 GMT

Hi. So as I've closed one of my old sites down I've redirected them straight to my new page. The issue is when they click a broken link that connected to my old site they get sent to an ugly error page that implies to them that they've entered the address wrongly.

How would /i go about altering that page so I can atleast display a message that they've been redirected?

Re: Change payment status for COD order only

forums_noreply@adobe.com — Tue, 21 Oct 2014 01:12:29 GMT

Ok thanks. It would be good if it was more specific because then you could create a report to see who has paid and who hasn't but maybe this is something for the future.

Re: Change payment status for COD order only

forums_noreply@adobe.com — Tue, 21 Oct 2014 00:10:50 GMT

Not at the moment, You need to set it up in a way that is more generic.

Change payment status for COD order only

forums_noreply@adobe.com — Mon, 20 Oct 2014 22:49:10 GMT

Hi,

I know that if I click on the edit button within any order, I can click a button to the right of the Status and a window pops up listing the status types. If I click on "Purchase - Awaiting Payment", I can make that the default status type however this would make it the default for all payments, not just COD payments which is what I'm after.

I wondered if anyone knows if there is a workaround so that "Purchase - Awaiting Payment" is the status type only for COD payments and "Purchase - Payment Received" is for all other payments?

Thanks

Can anyone help with my audio recordings that stopped working?

forums_noreply@adobe.com — Mon, 20 Oct 2014 11:42:50 GMT

Hi, I have audio recordings available in a secure "member only" area of my website. Unfortunately, from time to time, some recordings stop working. I only find out about this when my students / clients tell me. I don't understand why this occurs or how to fix it. Can anyone help? Rita

Re: Process for customising BC site templates

forums_noreply@adobe.com — Mon, 20 Oct 2014 10:22:45 GMT

Hi Grant, The forums are very active.

There are a number of us that are not fans of the - just edit templates to create clients sites so some of us wont comment on this. But in terms of what your asking is quite broad, its a lot to do with HTML and CSS and Javascript knowledge.. on top of that BC knowledge as well.

A logo change is going to the content holder or part of the template where the logo is and changing the image html. This is more standard html and css knowledge and people spend a long time learning this and a wealth of information. I do not use templates for example so I can only give a broad answer on how to edit html for example. If you need to learn html and css stuff there is a million and one things out there. In the guide section on these forums there are docs about things and also links to guide sites like BC Gurus to help learn BC and this stuff.

So it is quite hard to post a helpful response so I guess that is why you not got a reply.

Re: Process for customising BC site templates

forums_noreply@adobe.com — Mon, 20 Oct 2014 08:50:02 GMT

Is this forum not widely used? No replies in four days after the post would suggest this isn't the best place to get help?

Process for customising BC site templates

forums_noreply@adobe.com — Thu, 16 Oct 2014 09:19:34 GMT

Hi,

I've been looking through BC Gurus which is great, although quite in depth, I should explain I am very new to BC and Web design in general. Whilst looking around the net it suggests it would be quicker to take a BC template and customise for my clients needs.

However, I can not find any decent tutorials for a sensible process for taking a template and customising. I suspect I should be looking to edit the main site CSS file and default template, but is that correct?

In a nutshell, I took the Halftone template, applied to my site, synced with Dreamweaver, now what! I can't even find how to change the logo

Any help would be greatly appreciated.

Thanks

Grant

anniversary date in email

forums_noreply@adobe.com — Sun, 05 Oct 2014 10:28:55 GMT

Hi,

We have two anniversary titles and two anniversary dates in our database. When sending out an email campaign I’d like to include both these dates in the email. When creating the email I noticed that I can put a tag called {tag_anniversarytitle} but this does not render anything when I test the email and as mentioned, I need the anniversary dates, not the titles in the email.

Can anyone tell me if this is possible?

Thanks in advance

Re: Help! I need help fixing this quickly!

forums_noreply@adobe.com — Sun, 05 Oct 2014 01:21:03 GMT

i really need help on adding snowfall onto other layers please help...

Help! I need help fixing this quickly!

forums_noreply@adobe.com — Sun, 05 Oct 2014 00:35:00 GMT

So i am having issues adding snowflakes to something im doing...ill post a link to the vid im recreating..and the time spot.

Elegant Modern Intro | After Effects Tutorial - YouTube

time where i start having problem: 4:12-4:20

i cant add the snowflakes to the other layers please help.

Re: Woeful Support!

forums_noreply@adobe.com — Wed, 01 Oct 2014 19:00:40 GMT

My sites are back up and surprisingly we were able to make the sale. Now the real question is, what will adobe/bc do to fix thesup system wide failures.

Re: Woeful Support!

forums_noreply@adobe.com — Wed, 01 Oct 2014 18:49:27 GMT

My sites are down too. We had a client that had a very large client meeting today to demo their site. This is not a hobby, this is several peoples paychecks, much more care needs to go into this on Adobe's part.

I can't believe the comment above by KCato. That is totally unacceptable.

BC needs to spell out what they will do to fix these issues.

Re: Woeful Support!

forums_noreply@adobe.com — Wed, 01 Oct 2014 16:20:29 GMT

I recently moved to BC, and my agency's site has been down (or almost down) for several hours. I hoped that this was a fluke, I contacted support via chat and was told "Yea, the server's down". I waited a moment for an ETA on when it was expected to be up, a sorry for the inconvenience, anything, instead I got a "anything else?"

Pretty poor support, are you guys saying these type downtimes are a regular occurrence?