Adobe Community: Message List - Reporting & Analytics

Re: difference between google analytics and bc report?

forums_noreply@adobe.com — Wed, 05 Nov 2014 16:47:52 GMT

I am in a similar situation where my Google Analytics reporting is significantly less than the Adobe Analytics. My customer receives their BC reports every week but at the first of the month I am contracted to give them the GA report. This is a difficult situation for me and any advise would be appreciated.

I cannot enter to the analytics panel... Why is that?

forums_noreply@adobe.com — Fri, 03 Oct 2014 17:03:47 GMT

I cannot enter to the analytics panel... Why is that?

Converting Report Builder time-based metrics in Excel

forums_noreply@adobe.com — Tue, 30 Sep 2014 15:59:41 GMT

I am having trouble with my time-based metrics (avg. time spent) when I pull it in using Report Builder. Excel seems to take it out of the HH:MM:SS format and makes it a number. So when I run a report with the Avg Time Spent metric in the Adobe Interface, the correct format is displayed but when I run it with Report Builder a random number is displayed. I can't seem to convert it to the correct time. Can anyone help?

Re: BC Partner - weekly report

forums_noreply@adobe.com — Thu, 25 Sep 2014 22:21:26 GMT

Like I said - You can not.

If someone changes their email then you need to change a sites email/user emails in the admin or they will get reports/workflows etc an you get a bounce back.

Re: BC Partner - weekly report

willnoeltrading@gmail.com — Thu, 25 Sep 2014 15:46:03 GMT

Aye whatever,

Did you ever get info about your above inquiry? Re: changing weekly report recipient in BC?

Will

Re: 500k Unique Limit not behaving as it should?

forums_noreply@adobe.com — Thu, 28 Aug 2014 12:09:39 GMT

This forum section is for the analytics of Business Catalyst, One of Adobe's CMS's. IT is not the Adobe Marketing Cloud software forum.

500k Unique Limit not behaving as it should?

forums_noreply@adobe.com — Thu, 28 Aug 2014 12:04:43 GMT

Hoping to get an official "Adobe" answer here as results via Twitter were not too successful, plus this is just too detailed to be accurately articulated in 140 character chunks. Anyways, the problem comes with an instance I am working on where unique page views for URLs that are well over 500K are not being bucketed in to the "low traffic" category as they should be per this adobe documentation:

Uniques Exceeded (Low-Traffic) Logic

I've attached a screenshot, these URLs all only have 1 view per the month, and are not previously recorded, so these should all be falling into the low bucket traffic, but they are not, and this number continues to grow. Anyone experienced this before, and if you have, do you have insights on to why the software is behaving as such?

Thanks!

Re: difference between google analytics and bc report?

forums_noreply@adobe.com — Tue, 05 Aug 2014 14:54:02 GMT

Any word on this?

I've got a site that shows 9 sessions GA and 256 BC. That's 28x more traffic shown on BC than GA.

Google Analytics shows 29 sessions this week.

Business Catalyst Reports shows 852 unique visits this week.

FYI, I'm using the Google Analytics Manager App.

Re: Available add-ons

forums_noreply@adobe.com — Fri, 01 Aug 2014 02:51:02 GMT

There is no add on you can buy off the shelf to do that. You would have to build something custom that utilized the API of all three systems, it's possible, but it a serious undertaking that would require a serious budget and would depend on what you exactly wanted to "integrate". If you are interested drop me PM.

Available add-ons

forums_noreply@adobe.com — Thu, 31 Jul 2014 15:31:15 GMT

If I want to integrate Adobe Analytics with Salesforce.com and Exact Target, how much does it cost?

Re: BC Partner - weekly report

forums_noreply@adobe.com — Mon, 28 Jul 2014 13:54:52 GMT

I know this is a bit after the fact but, does anyone know where to change who receives the weekly report? I have a client who changed their email address so each week the report is kicked back to me as a failed delivery. I could send it on to them but that is an unnecessary extra step when I could just update the recipient in BC. Unfortunately, I cannot figure out where to do this!

Re: The element "accountsummary" does not support the metric "instances"

forums_noreply@adobe.com — Sat, 12 Jul 2014 01:46:43 GMT

I think your in the wrong place. That is something not associated with Adobe Business Catalyst.

Re: The element "accountsummary" does not support the metric "instances"

forums_noreply@adobe.com — Fri, 11 Jul 2014 15:02:38 GMT

and next, i select instances.

Re: The element "accountsummary" does not support the metric "instances"

forums_noreply@adobe.com — Fri, 11 Jul 2014 13:11:48 GMT

Where are you looking at, Do you mean under custom reports - You need to detail which area your in as there is no report builder in BC.

Re: The element "accountsummary" does not support the metric "instances"

forums_noreply@adobe.com — Fri, 11 Jul 2014 11:47:20 GMT

in report builder

site totals > instances

dont work

Re: Public report - secure or "public"? Link in excel?

forums_noreply@adobe.com — Thu, 03 Jul 2014 12:32:06 GMT

How does google know of a link, by finding it when a google bot crawls sites. So if you do not like something on your site or elsewhere and it does not show up in something like a sitemap.xml which those links dont - google does not know about them.

Public report - secure or "public"? Link in excel?

forums_noreply@adobe.com — Thu, 03 Jul 2014 11:32:17 GMT

Hi,

I've googled high and low and there is no BC documentation on public reports so I'm hoping someone here can help?

Is a public report open to the public? Or only via a secure link?

Will it show up on google?

Basically we'd like to build a sales report (with sensitive customer data) and pull this into an excel spreadsheet automatically to build graphs (showing weekly sales goals etc).

Does anyone know the best way to do this? (Automated preferably)

I'm scared to use a public report when there is absolutely no documentation on it and worried it might expose sensitive company info.

Thank you

Can you schedule a report to be emailed out?

forums_noreply@adobe.com — Tue, 24 Jun 2014 11:48:01 GMT

Is there a way to have a schedule a report to run and then email the results out to either myself or a set email address?

Thanks,

Mike

The element "accountsummary" does not support the metric "instances"

forums_noreply@adobe.com — Fri, 20 Jun 2014 11:49:37 GMT

the last update, before the update yesterday, worked this metric in reports "Site Totals"

what happen?

Customer Details don't export when creating custom reports

forums_noreply@adobe.com — Thu, 05 Jun 2014 08:49:47 GMT

Hi everyone,

For both orders and event bookings, you can type in some notes into the details field for customers. I went to the custom reports section of BC and chose "New Customer Report", then I chose "Customer and Orders" for the report type. Then under "Fields" I chose "Customer Name with details", but the results didn't show any of the details, ie. any of the text that I typed into the details field within the CRM, it only shows the customer name. I can only assume that "Customer Name with Details" means the details typed into those 2 fields within orders and event bookings because there's nowhere-else where you can type in something into a field called "Details".

Has anyone noticed this or can anyone tell me if this is a bug or whether there is a workaround?

Thanks so much.

Re: Since 04 April BC has stopped reporting analytics for my site 0 reports:

forums_noreply@adobe.com — Mon, 08 Apr 2013 13:25:04 GMT

Update! I have received a reply from Matt at Adobe and they confirm that there is a problem with the European database. the message was....

''Matt (Adobe Business Catalyst Support)

Apr 08 10:00 (EEST)

Thank you for contacting us.

I can confirm that we are currently experiencing an issue with our analytics engine on the European Union database – as you have pointed out, site visitors and page visits have not been recorded since the 5th of April. Therefore, I have escalated this issue to the engineering team and they are currently looking into addressing this issue and how this may have occurred in order to prevent future occurrences.

As soon as I receive a response from the engineering team, I will let you know as soon as possible. I apologize for any inconvenience that may have been caused.

Regards,
Matt. "

Hope that this helps anyone that also has this problem?

Regards Hugh.

Inability to tag segments directly or Save As in Ad Hoc segment builder

forums_noreply@adobe.com — Tue, 27 May 2014 17:08:04 GMT

In the new Segment Builder in Ad Hoc/Discover, there are flaws with both "Save" and "Save As":

When we go to save a new segment, it does not give us the option to add tags - it just says "Saving..." and then the segment builder closes, leaving us with an un-tagged segment. In the previous segment builder, clicking "Save" on a new segment prompted us to choose a folder. Now that folders are gone and replaced by tags, the only way to tag a segment in Ad Hoc is to go into save the segment without tags and then go to "Organize Segments" and add the tags after the fact. The ability to tag segments directly from the segment builder exists in Reports & Analytics (below the segment criteria), so the fact that this is missing from Ad Hoc is strange.

In addition, although there are both "Save" and "Save As" options in the segment builder, "Save As" does not work. Previously, if a segment was opened and modified and/or renamed, upon clicking "Save As" we were prompted asking to pick a folder location and specify the new segment name. Now, if we click "Save As", it just says "Saving..." and then the segment builder closes (same behavior as with "Save"). This means that it overwrites the previous segment with the new changes and/or new name. There is no longer a way to open a segment, modify it, and save a separate version with a new name. The only workaround I have found is to go into "Organize Segments", make a copy of the segment, and modify that copy.

The inability to tag directly from the Ad Hoc segment builder, as well as the inability to truly "Save As" are two critical issues that need to be addressed as soon as possible. They greatly impact workflow. Everyone in our organization seems to see this same issue - is this product wide?

Customer report only gives first 2 letters of the Country - How can I change this?

forums_noreply@adobe.com — Sat, 24 May 2014 03:37:43 GMT

When I do a customer report with the address included it will only give me the first 2 letters of the country name.

Is there a way to get around this other than changing all my data to a 2 letter code?

eg. the report shows AU for Australia and Austria

The report shows NE for New Zealand, New Caledonia and Netherlands

The report shows UN for United States of America, United Arab Emerits and United Kingdom.

this is just a small example. It makes working with the data really difficult.

What else is possible here?

In gratitude

McE

How do you track 301 redirects in Business Catalyst ?

forums_noreply@adobe.com — Mon, 19 May 2014 11:41:12 GMT

What is the best way to track 301 redirects on Business Catalyst? I don't see anything in the reports for the pages I have set to redirect to another page on my site. I have Google Analytics on the page header that is being redirected, but I don't see it showing up in GA either.

The reason for wanting to track the redirects is I have QR codes on printed material. I have created a page for each different QR code and set them all to redirect to a single main page. But, I want to know which pages are referring to the main page.

What is the best way to go about this?

Thanks for the help!

Re: Tracking Swipes in Mobile

forums_noreply@adobe.com — Wed, 07 May 2014 02:28:24 GMT

Adobe do not have any Analytics system as far as I am aware.

The BC System has Analytics for your site but it does not track swipes.

Google Analytics does but you would have to set this up and embed it on the actions you want to track:

https://developers.google.com/analytics/devguides/collection/gajs/methods/gaJSApiEventTrac king

That will be a bit of work to setup.

Tracking Swipes in Mobile

forums_noreply@adobe.com — Tue, 06 May 2014 23:22:41 GMT

Is it possible to track swipe gestures for mobile in Adobe Analytics?

Re: Custom Report .csv export problem

forums_noreply@adobe.com — Mon, 28 Apr 2014 14:55:49 GMT

Tried this on a PC... I can't see the control characters when I open the csv in Excel on a PC (Excel 2007), BUT I still have to erase and retype the first column heading (Name) for the csv file to be usable.

Re: Custom Report .csv export problem

forums_noreply@adobe.com — Sun, 27 Apr 2014 02:52:50 GMT

additional details: I can only see the control characters if I open the file in Excel. If I open the csv in a text editor they do not show. However, even though not visible in a text editor, unless I retype "Name" for example, the file fails to import into another application, in this case ShipStation.com. I've also found that, strangely, I can only seem to fix the problem in Excel - trying to fix the file in a text editor by deleting "Name" and retyping it doesn't work.

Also, I am on a Mac if that makes a difference.

Custom Report .csv export problem

forums_noreply@adobe.com — Sun, 27 Apr 2014 02:46:17 GMT

I have set up a custom report so I can download a csv file with all orders starting 4/1/2014. It is working well except for one small hiccup. Whatever is in the very first position in the first row (the first column header) has a few weird control characters in it that hang things up when importing the file elsewhere. When I download the csv I have to open the csv, fix the first header by retyping it, and resave the file before I can import it into another application.

For example, if the first header is Company Type, the csv includes it as

ï»¿"Company Type"

If the first header is Name, it is in the CSV as

ï»¿"Name"

Any idea why this is happening?

Sudden drop in visitors

forums_noreply@adobe.com — Fri, 25 Apr 2014 17:55:46 GMT

Anyone else experienced a dramatic reduction in their visits and page view stats as of 17th / 18th April?

We've gone from averaging 1700 visits a day to roughly 320. Similar with page views (via BC stats - GA the same)

Has something changed I missed?

Thanks. Mike

Unique views for any given page

forums_noreply@adobe.com — Thu, 24 Apr 2014 01:45:40 GMT

Hi all

Is there a way to get unique views on any given page, like getting normal views through the web page usage report option?

Thanks

Report Suite Groups not Functioning

forums_noreply@adobe.com — Wed, 02 Apr 2014 16:48:58 GMT

Hi Adobe,

Our staff has been having issues with the Report Suite Groups. We're trying to mass update a calculated metric across several report suites, but clicking the link for the RS Group doesn't take us another page. In fact, it takes us to a completely blank page. We've tried using 3 different browsers (FF, Chrome, IE) on different workstations, but we've had no success. Is anyone else on this forum getting this same issue?

How to build the best Purchasing Propensity Model

forums_noreply@adobe.com — Wed, 26 Mar 2014 20:22:56 GMT

Hello, I'm trying to develop a Market Basket Analysis using over 90 different categories and I'm not quite sure which model would be the best option for this amount of variables?

Also I could use some direction on which algorithms and variables are the most relevant in the construction of a Purchasing Propensity Model (e.g. age, frequency of purchase, average ticket value, purchases in other categories, etc.)

Thanks in advance for your help

International traffic spikes?

forums_noreply@adobe.com — Fri, 28 Feb 2014 21:46:50 GMT

We've noticed on some of our sites that there seems to be a lot of international traffic. While it isn't necessarily harming our sites in any way, it does throw off our data reports. Most of the time it seems to happen as a large spike in a single day. Almost all of our sites are small, local (Maine) businesses, so international traffic doesn't really make sense anyway. For example, one of our sites, a local hardware store, has almost as many visits from Ukraine as it does from America.

Is there anything we can do about this? Blocking international IPs or something? Does it make sense to do anything about it?

100% Bounce Rate Issue on Web Apps in Google Analytics

forums_noreply@adobe.com — Thu, 27 Feb 2014 05:38:31 GMT

Hi, we've noticed that across all BC sites, most web app items are reporting a highly inflated bounce rate, which increases the overall bounce rate of the site. This is happening on some pages also, but the biggest concern is web apps. We would like to know if anybody else is experiencing this issue. I've checked some other sites not on BC and the same issue isn't happening near as much.

Screenshots below are taken from the Analytics account of http://www.beautifulaccommodation.com. If you check the code you will notice that it is running Cloudflare, however this has only very recently been installed, and the issue exists on all BC sites, Cloudflare or no.

This screenshot shows an overview of some properties. As you can see, the bounce rate is at 100%. If you look at the first property on the list as an example, you can clearly see that there are 169 pageviews, with an average time of 00:56 on page and an exit rate of 13.61%. These stats to me look great, so why is the bounce rate at 100%? This is not possible. I haven't included a screenshot of all properties because there are hundreds, but the bounce rate remains quite high across all web app items, and at the bottom of the scale some properties drop to have a 0% bounce rate.

This next screenshot shows a detailed view of the first property. You can see that the bounce rate is either at 0%, or 100%, no inbetween - which is the case with most web app items. The bounce rate should vary each day. I also find it strange that a flat bounce rate of 0% with a few spikes of 100% can result in a 100% bounce rate.

Keep in mind that this is not an isolated issue, and it happening across every one of our 100+ BC sites. And this is not a new thing, I've noticed it for years but a client has now raising concerns and it would be nice to find out why it's happening.

On another site that we redesigned last year, we added many more web apps for the client to use. Checking the stats however, there is a huge increase in bounce rate between the old and new sites - I'm guessing from the increase in web apps used.

So... what's the go?

Cheers,

Klaye

Re: Unique Visitors - Graph

forums_noreply@adobe.com — Wed, 12 Feb 2014 23:46:07 GMT

You will need to report this to BC

Re: Unique Visitors - Graph

forums_noreply@adobe.com — Wed, 12 Feb 2014 22:50:04 GMT

Spoke to the client, they would rather see the stats within bc if it is possible? is there a way to fix this problem?

Re: Unique Visitors - Graph

forums_noreply@adobe.com — Tue, 04 Feb 2014 10:14:44 GMT

A lot of it will be spam not being filtered I think.
Install and setup google analytics and review that data for the next month.

Unique Visitors - Graph

forums_noreply@adobe.com — Tue, 04 Feb 2014 06:50:13 GMT

Hi guys, need help with the reporting of the analytics this is a new cattle selling site i just up loaded two months ago half way along the first month the visitor fingers have gone through the roof. The client believes the geographic location are very unusual to be getting so many hits from around the world even where there is no beef production.

What do you think? Is this a bug?

Re: How to get total prod view numbers NOT by products similar to visits or events report in SC UI or RB

forums_noreply@adobe.com — Wed, 29 Jan 2014 11:33:06 GMT

Hi,

There is one report under Ecommerce -> Products -> select product -> Actions -> View Product Usage Report

Hope that helps!

Kind Regards,

Re: New Universal Google Analytics and sharing data across *.worldsecuresystem.com

forums_noreply@adobe.com — Wed, 29 Jan 2014 03:01:06 GMT

Hey Mega, it is just another update really with the better tracking etc.

https://support.google.com/analytics/answer/1034342?hl=en

You can see the setup and option elements are still the same

Re: New Universal Google Analytics and sharing data across *.worldsecuresystem.com

forums_noreply@adobe.com — Wed, 29 Jan 2014 02:53:04 GMT

Thanks Liam. The script provided by GA, set up has changed though, this is the GA Universal Analytics script below ~

(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){

(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),

m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)

})(window,document,'script','//www.google-analytics.com/analytics.js','ga');

ga('create', 'UA-xxxxxxxx-1', 'xxxxx.com.au');

ga('send', 'pageview');

</script>

How do I update the script and ensure it will work?
Appreciate your feedback.

Megan

Re: New Universal Google Analytics and sharing data across *.worldsecuresystem.com

forums_noreply@adobe.com — Tue, 28 Jan 2014 10:58:43 GMT

Hey there,

Been a few threads on this already.

http://forums.adobe.com/thread/1074264

New Universal Google Analytics and sharing data across *.worldsecuresystem.com

forums_noreply@adobe.com — Tue, 28 Jan 2014 07:02:07 GMT

Hi, can anyone help with setting up procedure for new Universal Google Analytics tracking code on BC with ecommerce module that use the *.worldsecuresystems.com domain? I can see other community references to old tracking code, but a lot seems to have changed.

Re: Unable to export the SiteCatalyst Reports to FTP?

forums_noreply@adobe.com — Thu, 12 Dec 2013 18:07:25 GMT

Hi Deeepa,

I believe you are confusing Business Catalyst (http://businesscatalyst.com) with Site Catalyst (https://sitecatalyst.omniture.com) which are two different products.

I'll move this thread to the proper channel to help assist you further.

Please revert your query to the following thread below instead.

- http://help-forums.adobe.com/content/adobeforums/en/analytics-forum/adobe-analytics.html

Kind regards,

-Sidney

Unable to export the SiteCatalyst Reports to FTP?

forums_noreply@adobe.com — Thu, 12 Dec 2013 12:07:23 GMT

Hi Team,

This is the first time I'm using this... I was trying to export the SiteCatalyst Reports via FTP option...

Below are the steps that I have followed..

- Browse to Adobe Marketing Cloud -> Analytics -> Reports & Analytics

- Custom Reports -> ExternalUserHits

- Click on Send Button ->

Format: Excel / CSV

Advanced Delivery Options -> Selected FTP instead of Email

Given our FTP Server (Our organization FTP Server) details with Host Name / port #/ Directory (tried with existing directory too) / User Name / password,

The report has been sent through email as failed to upload to the FTP server .. Below is the error message

Error Message :We were unable to upload your report via FTP due to the following error:

Failed to create provided directory

I had given the existing directory in the FTP details section but still it has thrown the above error message

I have tried with Datawarehouse option too but nothing has been uploaded to my FTP server..

Please help me..

Note: I was able to generate the reports and send through email...

Thanks in Advance,

Deeepa

Re: Homepage Visits and Views - Reporting Issue

forums_noreply@adobe.com — Mon, 02 Dec 2013 12:38:10 GMT

Hi Mike,

This is a known bug. It will be addressed as soon as possible. You can keep an eye out our forum/blog to see the list of changes/fixes after each release.

Kind Regards,

Alex

Re: Exporting Case Notes into a Report

forums_noreply@adobe.com — Mon, 02 Dec 2013 12:34:21 GMT

Hi,

Unfortunately this is not an option at present time. It will be however submitted as a feature request.

Kind Regards,

Alex

Re: Automated weekly reports

forums_noreply@adobe.com — Mon, 02 Dec 2013 12:26:31 GMT

Hi,

As an admin, every new admin you add will be automatically be set to receive the weekly report. Every user can only disable this option himself, for just himself.

Kind Regards,

Alex

Re: Google Webmaster Tools showing errors on sitemap.xml

forums_noreply@adobe.com — Tue, 26 Nov 2013 23:38:56 GMT

BC been made aware of this already.

Was fixed last night.

Give it till the next sitemap refresh and look again tomorow and you should see that it is fixed up.