Adobe Community: Message List - Can not open .ai illustrator files in CS6

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Tue, 11 Nov 2014 14:36:10 GMT

I updated my mac pro laptop to Yosemite. now Illustrator CS6 will not open.

It asks me to install legacy Java SE6 runtime, I've done that and Illustrator is still a no go.

This is on a Mac Pro retina display laptop OS X Yosemite 10.10

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Thu, 19 Jun 2014 09:55:19 GMT

Same issue, 2 PCs running Windows 7 64 bit and Mac on Maverick. AS suggested above, QuickTime is not installed so it's not that. I've also been using Fireworks since version 1.... this is a ridiculous problem. A solution would be very much appreciated.

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Wed, 04 Jun 2014 17:27:34 GMT

its a bug and it sounds like they may still support bugs for fireworks cs6

IF I were you I would just use colored pencils, markers and ink. Take a snapshot with your smart phone and send it to the web developers. If your the web developer than just code up your entire concept in html and CSS. Fireworks is just the best way to quickly create concepts for the web and who cares about saving time when you bill by the hour.

You could also just use photoshop and illustrator but there are far more inefficient tools you could use.

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Wed, 04 Jun 2014 07:35:25 GMT

this isn't the case I have tried that and still have the same issues. Can't open or import .ai or .eps files into Fireworks CS6. Internal error msg.

Windows 7 64bit!

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Wed, 21 May 2014 17:03:25 GMT

What type of responsive web/mobile layout design functionality are they trying to bolt on to Photoshop and Illustrator?

Is there a better tool out there for this?

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Tue, 20 May 2014 21:21:37 GMT

I agree, FW always was a great mockup app for web, and still does a far better job than Photoshop in terms of PNG optimization.

But nowadays support for responsive designs and mobile GUIs has arguably become more important than plain old static web layouts. In this regard FW is severly lagging behind. The old legacy code is not easy to update for this, and I guess Adobe realized this too.

It's just too bad they are attempting to bolt on this type of functionality on top of Photoshop and Illustrator - both not exactly ideal candidates for web work (far from it, in my opinion).

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Mon, 19 May 2014 21:18:51 GMT

WOW. Fireworks hasn't needed any upgrades for years and years and years. It's great for what it does quickly creating website GUI's when Photoshop and Illustrator are overkill and designed for photos and print work.

But why oh why would you add bugs and call it CS6?

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Sat, 17 May 2014 03:58:28 GMT

ganalon wrote:

Saving it as Illustrator 3 did the trick. but seriously who tests this stuff.

No-one at Adobe, that's right. Because the development of Fireworks was stopped last year May. Fireworks is a dead application.

http://blogs.adobe.com/fireworks/2013/05/the-future-of-adobe-fireworks.html

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Fri, 16 May 2014 19:14:22 GMT

Saving it as Illustrator 3 did the trick. but seriously who tests this stuff.

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Fri, 16 May 2014 19:11:23 GMT

I've been using Illustrator since when 80's music was not classic rock and Fireworks since the day Macromedia released it in 1998.

And not being able to open and illustrator CS6 file in fireworks CS6 is so unbelievably retarded it defies any type of explanation.

This is something I've done almost every day FOREVER.

I guess it's time for us old geezers to retire and let the young morons take over.

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Fri, 07 Mar 2014 12:42:20 GMT

Ich bin am 10.3. zurück im Büro. In dringenden Fällen kontaktieren Sie bitte g.paganini@lenaxis.ch

Beste Grüsse

Markus Gempeler

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Fri, 07 Mar 2014 12:41:47 GMT

You may use a proved way of AI file restoration. Owing to Illustrator Repair Toolbox you can simultaneously open some .ai files, including CS6 files version.

Tool is placed at next source: http://www.illustrator.repairtoolbox.com/

In case this method wouldn't be effective, see necessary actions of alternative .ai opening

To attempt recovery using Illustrator itself:

1) Create a new document

2) Select “place image” ( File > Place… )

3) Choose your corrupted file in the dialog box. Make sure you choose file types to ” ALL DOCUMENTS “, not just RECOMMENDED.

4) Save this file. If you cannot save this file (due to corruption), copy your vectors and paste them into a new illustrator document.

PROS: You should be able to select the corrupted file, and your vector work should be saved.

CONS: All layers will be flattened into one. PMS color info and placed images may be lost. File may still be corrupted.

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Sun, 03 Nov 2013 22:14:35 GMT

I encountered the same problem.

Quicktime uninstall did not work.

solution:

Start Firewroks in administrator mode, problem solved.

J'ai rencontré le même problème.

désinstaller Quicktime n'a pas marché.

Solution:

Démarrer Firewroks en mode administrateur, probléme résolue.

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Wed, 17 Jul 2013 16:07:22 GMT

Ich bin am 29.7. zurück im Büro. In dringenden Fällen kontaktieren Sie bitte g.paganini@lenaxis.ch

Beste Grüsse

Markus Gempeler

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Wed, 17 Jul 2013 16:07:06 GMT

Hi - does anyone know if there has been any further progress on this issue? I am having trouble importing Illustrator files into Fireworks. I'm on a MAC running OSX 10.7.3. Thanks!

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Tue, 04 Sep 2012 18:55:15 GMT

Worked for me too, cheers RR72.

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Tue, 21 Aug 2012 07:31:09 GMT

royrogers72 - you are the best! I uninstalled Quicktime and now it works! Great, thanks.

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Tue, 21 Aug 2012 02:21:40 GMT

Hi there,

I had the same issue as the others on this post. I found a solution:

1. The problem seems to be related with APPLE QUICKTIME installation. So if you have quicktime installed, just uninstall it and everything will works fine again: you can import your .ai files to fireworks.

2. This worked for me: I tried to reinstall quicktime (because I use After Effects) and everything are still working.

3. In case you don't use after effects try to download k-lite codec pack as an alternative to quicktime

Hopefully it helps someone!

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Fri, 20 Jul 2012 13:21:15 GMT

I am having the excact same issue, also on windows 7. This is a major bug - we can not use the workflow we are used to!

I sent a bug report, hopefully Adobe will fix this bus as soon as possible.

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Tue, 17 Jul 2012 11:53:16 GMT

Thanks for your support.

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Tue, 17 Jul 2012 11:51:05 GMT

If you need information, or users testing things, let me know, I will support you as good as I can.

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Tue, 17 Jul 2012 11:49:34 GMT

We are looking into this issue.Some specific pattern of installing Fireworks CS6 and Illustrator CS6 seems to be the cause as we see no compatiblity issues for some users/machines.We are investigating this issue further.

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Tue, 17 Jul 2012 09:19:06 GMT

I've heard (or better: read) about Mac users having the same issue. Is the Fireworks dev team busy with FW CS7 or could they spare a minute, looking at this problem...? We can only hope so...

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Tue, 17 Jul 2012 00:13:32 GMT

Well, as I mentioned in an earlier post, I have not had an issue, but I'm running on a Mac, and from the posts here, others can use earlier versions of AI. Maybe we're narrowing it down to a Windows issue?

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Tue, 17 Jul 2012 00:08:32 GMT

I've tried to open older Illustrator files with FW CS6, without success. I think it's definitely a Fireworks problem.

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Mon, 16 Jul 2012 17:13:46 GMT

Thank you for keeping up with this.

At my office, we've found that Illustrator 5.5 can still paste into FW CS6, leading us to believe that it's a change in how AI CS6 handles clipboard data(?)

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Mon, 16 Jul 2012 15:13:02 GMT

I've alerted the FW team about this thread again. I'm wondering if the issue lies on the Illustrator side, but I can't say for sure, either way.

FYI regarding the wishform. The wishform is a bug logging mechanism only; it doesn't mean anyone from Adobe will reach out to you directly. In fact, it states as much on the page.

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Mon, 16 Jul 2012 12:43:01 GMT

Still nothing on this problem?

I'm really struggling with this issue, I'm only days away from downgrading back to CS5!

Can Adobe at least just announce there is NO FIX, rather than no information at all, I mean... come on!

And yes I filled out the feedback/wishform/support form with all the info they need. I'm on Windows 7.

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Wed, 20 Jun 2012 13:45:18 GMT

Just filled out the form, experiencing the same problem. I have a set of EPS and AI files that open fine in Fireworks CS5, but not in Fireworks CS6. Running 32-bit Windows 7.

This issue needs to be addressed.

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Wed, 06 Jun 2012 12:49:35 GMT

Hi All:

Just a note regarding the wishform. Your detailed input on that form is importantant and I really appreicate you taking the time to help make Fireworks a better product. So thank you for filing these bugs.

Keep in mind that even though one person may have indicated they filed the bug, you should also file your own bug on the issue if you are experiencing problems. This reporting makes the engineers aware of how prevalent the issue is and helps to prioritize which bugs get addressed first. Yes, I know, in an ideal world, they'd ALL be marked as high priority, but that's seldom the case with anything. Squeeky wheel gets the grease, etc...

Also, filing the bug doesn't necessarily mean you will personally hear from the engineering team. This is a quote from the form itself:

>>We normally do not send personal replies to feature requests or bug reports. We do, however, read each and every message. We use the information to improve our products and services. Your comments, suggestions, and ideas for improvements are very important to us. We appreciate you taking the time to send us this information.<<

That said, I'm making an effort to bring these threads to the attention of the FW team, and if I hear anything myself, I'll be sure to let you know.

HTH

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Wed, 06 Jun 2012 11:23:23 GMT

Thanks Jim, I have just filled in that online form so hopefully I'll hear something soon.

I'm on Windows 7 Enterprise by the way.

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Wed, 06 Jun 2012 11:19:51 GMT

Thanks Jim, I wasn't aware of this.

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Wed, 06 Jun 2012 02:18:27 GMT

I've been able to open AI files, and File > Save As Photoshop in FW CS6 with no issue yet. Likewise, drag and drop as well as copy/paste are both working for me, AI - FW. I'm on a MacBookPro running Snow Leopard.

I have alerted the engineers to this thread. It would be helpful for them to know your OS and version (each of you) as well as what other apps - if any - are running when you experience these issues. The more details the better. And ideally, report the issue and all the details to the wishlist. Bugs or issues submitted via the wishlist are logged and read. This is a user to user forum, so it is not regularly monitored by Adobe staff.

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Sun, 03 Jun 2012 16:28:58 GMT

I'm having this exact same issue as well. I had an entire website designed mostly in Illustrator and upgraded from CS5.5 Production to CS6 Master Collection specifically to use Fireworks. Now I'm feeling that money would have been much better spent elsewhere. What a disappointment...

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Fri, 01 Jun 2012 12:34:48 GMT

Another one with the same problem. I was able to open an AI file in Fireworks from Bridge, but it was a one time thing. Can't repeat it anymore. Oh, Adobe, why did you break something, that worked so well in the past... :-(

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Tue, 29 May 2012 22:27:14 GMT

Hi Carey, this is still a major problem and inconvienience for me, can you please help?

What info do you need from my system?

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Tue, 22 May 2012 15:01:16 GMT

Having exactly the same problems, what the heck is going on?

Being able to copy and past from Illustrator into Fireworks was half the reason I used Fireworks, get it sorted Adobe.

6GB RAM, Windows 7 64....

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Mon, 14 May 2012 13:26:53 GMT

Okay, here is what I've found. I created a doc in AI and FW, each with a single red box (created with each app). I can go from FW to AI, but not AI to FW.

Using the command menus or shortcut keys makes no difference. In FW, the 'Paste' mene item is available, but nothing happens whan it is clicked.

FWIW, I created the same sort of doc with Paint, and it copys/pastes fine between both applications.

Also, in AI, after clicking 'new document', and before the document options dialog opens, I get an error/confirmation dialog ehich says "The operation cannot complete because of an unknown error. [CANT]".

Upon clicking 'OK', it goes about it's business as if nothings wrong. Don't know if that's in any way related...

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Sat, 12 May 2012 06:32:53 GMT

Hi Carey, thanks for the response.

Ok so interestingly I am home now, I was able to get this to work just fine on my laptop with the same os. I had cs5.5 from my subscription installed on both, then last night i uninstallted that on both, and installed all the apps from creative cloud.

When I try it here I dont have the larger fireworks png available to paste into but I rdp'd back ot my office and tried with a blank document importing a logo it failed, so I dont think it is with the document I am trying to import into as it doesnt work with a blank file at my office.

I am sharing a file that I am having a problem working with. http://dev.rofsky.com/debug/Grad.ai

It failes when i use edit paste, and keyboard shortcuts, as well as import from the file menu. It doesnt even pop up the window that asks you about import options.

I have no problem pasting the same item into photoshop.

This laptop that it works on is a dell e6420 with intel onboard graphics, the workstation has a evga gtx 460 . not sure if that would make much of a difference?

Both computers are good hardware, genuine os and software all around with all service packs and updates installed.

I tried working with the same file from a network drive and the desktop of the workstation.

Thanks!

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Sat, 12 May 2012 01:27:15 GMT

I tested with a few .ai files, and I was able to open them fine in FW CS6. I was also able to copy between the two apps.

I'm on Windows 7 64 as well.

Can you share one of the files where you are having the issue?

Also, when you're pasting, does it fail when you use Edit > Paste, or just keyboard shortcut?

Can you paste into some other app from Illustrator?

Re: Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Fri, 11 May 2012 19:14:26 GMT

right there with you bro. I have the 64bit illustrator and i think the 32 bit fireworks, if that makes any difference. For me, now illustrator and fireworks are incompatible... help anyone?

Can not open .ai illustrator files in CS6

forums_noreply@adobe.com — Fri, 11 May 2012 18:39:36 GMT

Hi. I am having problems opening several illustrator files, and pasting a vector from illustrator CS6 to fireworks CS6.

If I try to open an .ai file that I normally would open just fine in fireworks CS5.x I get an error that says:

Could not open the file.

An internal error occured

If i try to copy in Illustrator CS6, then paste to fireworks nothing happens.

This is occuring with multiple files, that are small in size, even selecting simple vectors and pasting is not working.

I tried creating a new file in Illustrator, pasting the shape from the other file, saving it, then working with that file in Fireworks, still does not work.

I tried rebooting.

12.0.0.236 , windows 7 ultimate x64, i7, ssd, etc..

Thanks,

Arthur