Adobe Community: Message List - Why can't I access Adobe Media Encoder

Re: Why can't I access Adobe Media Encoder

forums_noreply@adobe.com — Wed, 15 Oct 2014 09:59:22 GMT

Thank you so much,

I resolve my problem, Now my Encoder is running perfectly, thank u for your big help...

Re: Why can't I access Adobe Media Encoder

forums_noreply@adobe.com — Fri, 25 Jul 2014 08:58:59 GMT

Ok someone please help i am having so much trouble and am getting really stressed out!!!!!!! I downloaded Adobe premiere and when it had finished downloading my computers tool bar and desktop items just vanished the only option was to remove the battery now when i click on adobe creative cloud it says do you allow it to make changes to your computer and i click yes but nothing ever happens and then I figured out you have to right click run as administrator it then popped up and i downloaded premiere and when I click it on my desktop this pops up Thank you for using adobe cs6 please launch the encorder to run this product or something!!!!! So i logged out of creative cloud and then tryed logging in again by pushing the icon and nothing happens even when I push run as administrator SOMEONE PLEASE HELP ME I HAVE BEEN TRYING TO FIGURE THIS OUT FOR 3 DAYS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: Why can't I access Adobe Media Encoder

forums_noreply@adobe.com — Sun, 09 Mar 2014 14:07:00 GMT

thank you so much!

Re: Why can't I access Adobe Media Encoder

forums_noreply@adobe.com — Fri, 06 Sep 2013 18:07:44 GMT

I'm having the same problem at 76triumph. Anyone have a suggestion/solution? the amtlib.dll file work around didn't. Thanks.

Re: Why can't I access Adobe Media Encoder

forums_noreply@adobe.com — Wed, 10 Jul 2013 18:38:15 GMT

I have the same problem usig the CC version on a windows 7 PC. I followed the above steps regarding the amtlib.dll file . I still get the same message and files will not ingest.

Re: Why can't I access Adobe Media Encoder

forums_noreply@adobe.com — Fri, 22 Feb 2013 14:39:38 GMT

Solution works for my case as well. Same kind of Error Message. No Cloud used at all.

Cause: Encoding process was terminated abruptly by process killing (accidental/unexpected logging off, shutdown)

OS: Windows 7 Ultimate x64

Status: Solution to overwrite amtlib.dll worked

Thank you!

Re: Why can't I access Adobe Media Encoder

forums_noreply@adobe.com — Fri, 22 Feb 2013 01:58:57 GMT

For Mac Users:

1. Right Click on Premiere Pro App > Show Package Contents

2. Go to: Contents > Frameworks

3. Copy amtlib.framework folder

4. Right Click on Media Encoder App > Show Package Contents

5. Go to: Contents > Frameworks

6. Paste amtlib.framework folder

Re: Why can't I access Adobe Media Encoder

forums_noreply@adobe.com — Fri, 25 Jan 2013 09:05:42 GMT

for Mac users what should we do!

Re: Why can't I access Adobe Media Encoder

forums_noreply@adobe.com — Thu, 13 Dec 2012 22:30:37 GMT

thanks for your help jodaboda!

Re: Why can't I access Adobe Media Encoder

forums_noreply@adobe.com — Sun, 26 Aug 2012 18:13:10 GMT

Go into:

C:\Program Files\Adobe\Adobe Media Encoder CS6

delete amtlib.dll

Go to :

C:\Program Files\Adobe\Adobe Premiere Pro CS6

copy amtlib.dll from there to:

C:\Program Files\Adobe\Adobe Media Encoder CS6

If you use 32-bit versions or version prior to CS6 then choose the correct folders for your case.

Re: Why can't I access Adobe Media Encoder

forums_noreply@adobe.com — Tue, 31 Jul 2012 12:56:43 GMT

Upon occasion I am asked to re-log into a particular application in Creative Cloud. This happens when I am successfully using a Creative Cloud App and open one that I haven't used for a while. I don't know how to log in when I want to, only when prompted. I would bet that when Media Encoder displays the "has not activated" error message re-logging logging in would fix the problem. Do you know how to log into Creative Cloud at your choosing and not having to wait to be prompted?

Re: Why can't I access Adobe Media Encoder

forums_noreply@adobe.com — Sun, 29 Jul 2012 05:02:08 GMT

Hi Dave,

I have been able to use Media Encoder all week until tonight (Saturday). In fact it was working fine earlier today. Right now I can access all products but Media Encoder. I have never had this issue during the week. It has only happened Friday or Saturday evenings.

Re: Why can't I access Adobe Media Encoder

forums_noreply@adobe.com — Wed, 25 Jul 2012 16:45:05 GMT

Hi Tvenice1234,

Thanks for the additional details. I haven't heard of this scenario before. Its possible that it could somehow be related to licensing. Was anything changing related to the internet connectivity at the time the issue occurred? When it was happening, was it something that seemed to be affecting all products or just Encore and Media Encoder?

-Dave

Re: Why can't I access Adobe Media Encoder

forums_noreply@adobe.com — Wed, 25 Jul 2012 14:47:38 GMT

Hi Dave__B, Thanks for the response. I installed the apps through Adobe Application Manager. I am using a Mac Pro 8 core with OS 10.6.8. The strangest thing about this problem is that it started working the day after I posted my note. I have had a similar problem with Encore twice where I can't access it for a day and then it begins to allow me to use it again. I am wondering if there might be an issue in the way my software verifies my Creative Cloud license with Adobe.

Re: Why can't I access Adobe Media Encoder

forums_noreply@adobe.com — Tue, 24 Jul 2012 22:03:24 GMT

Hi Tvenice1234,

That is odd. Did you install the DVA products (Premiere Pro & After Effects) through Adobe Application Manager or as a trial. You might try creating a new user with admin rights and test from there. If you are on Windows you might try launching the Media Encoder by right clicking and choosing Run As Administrator. Did anything change recently on your computer? - Install any other system management software, time machine, registry or system backup, anything like that?

-Dave

Why can't I access Adobe Media Encoder

forums_noreply@adobe.com — Sat, 21 Jul 2012 14:21:53 GMT

I have been successfully using all of the apps in Creative Cloud much of the time. However, there have been some inexplicable issues. My account is current. I just received that verification. When I try to launch Media Encoder this error message appears. "Thank you for using Adobe Media Encoder CS6. The Adobe product that installed Media Encoder has not activated. Please launch and activate the Adobe product before continuing to use Media Encoder." I have used this Creative Cloud version of Media Encoder numerous times. It just doesn't want to work now. I can run other Creative Cloud apps, the problem seems to be with Media Encoder only.