FAQ: What information should I provide when posting, or What do you need to know to solve my issue?

forums_noreply@adobe.com — Mon, 30 Jul 2012 15:26:22 GMT

When asking a question on the Premiere Elements user-to-user forums, you can make it easier for folks to help you by proactively providing the answers to the following questions:

What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 9 with the 9.0.1 update).
Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
If you are getting error message(s), what is the full text of the error message(s)?
What were you doing when the problem occurred?
Has this ever worked before?
What other software are you running?
Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?

Screenshots and sample movies are often very useful in showing exactly what you're seeing, and can thus make getting an answer faster and easier. FAQ: How do I capture and post a screen shot or video?

Also, please do everyone a favor and check the Premiere Elements FAQ list and also do a quick Premiere Elements Community Help search to see if your question has been addressed already.

Adobe Community: Message List - FAQ: What information should I provide when posting, or What do you need to know to solve my issue?

FAQ: What information should I provide when posting, or What do you need to know to solve my issue?