Adobe Community: Message List - Is Story Plus a part of Creative Cloud or not?

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Mon, 27 Oct 2014 06:35:06 GMT

Hi,

The availability of Story Plus is dependent on the Subscription Plan a user has for Creative Cloud. For some plans(like Education), Story plus in not available currently. Story free is available to all users.

For further information, please check the subscription plan details. You can also drop us a mail at : DL-AdobeStory-support@adobe.com with your Adobe ID and we can check the information for you.

Regards,

Sunny

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Sun, 26 Oct 2014 11:16:51 GMT

Apparently this has been a problem for over two years now and it seems there is still no solution whatsoever. I'm facing the same problem and have send an e-mail with my story login but I haven't heard anything back. Is there anyone who has found a solution?

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Thu, 23 Oct 2014 08:00:41 GMT

Hello, im having the same issue. I have a cc subscription but i can only sing in as a free user. What should i do ? I also want to download the desktop app but cant find a way to do it.

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Thu, 07 Aug 2014 07:24:34 GMT

Hi Paul,

Please mail us your story login email id at DL-AdobeStory-support@adobe.com so that we can have a look at this issue.

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Thu, 07 Aug 2014 03:05:13 GMT

I'm having the same problems that are reported here. Using the App or signing in to the web I get Adobe Story FREE and no longer PLUS. This is A REALLY BIG PROBLEM because I'm in the middle of scripting with a deadline in 8 days and I CAN NO LONGER SYNC my script or generate urgently needed reports. Whatever went wrong must have happened in the last weeks.

ADOBE: PLEASE ADDRESS THIS ISSUE IMMEDIATELY

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Wed, 06 Aug 2014 06:48:16 GMT

I too have been experiencing the same as all of whom speak. I can get passed the customer service part, but I am having an issue with the Story desktop install. I have the full CC subscription, I can access Story in the cloud, but I cannot install the desktop version. It fails every time. I have tried several different Adobe links to the installer without success.

Does anyone know where I can find the latest Story CC for desktop(PC)?

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Sun, 29 Dec 2013 20:06:48 GMT

I am experiencing the same poor service from Adobe on every issue I raise. Like the rest of you, I am having the same issues with Story. I am thinking about dropping by Creative Cloud subscription and migrating to non-Adobe products. Their support service is not only worthless, but I have found the helpdesk people to be rude and insulting.

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Thu, 26 Dec 2013 15:21:48 GMT

I have been passed back and forth to over 8 different members of staff, spending over 4 hours on the phone this past month and everyone is giving me a different answer. Nobody seems to have a clue in Adobe Call Centres... all I want to do is speak to someone in the UK.... but apparently I can't even do that. The customer releations from Adobe is awful.

I have Creative Cloud UK Educational edition, Adobe Story Plus won't work at all with this version, some agents I spoke to say its because its Educational, others say its not inculded at all...

I spent hours trying to esclate it as a complaint, a week later all I get back is 'Login at Story.adobe.com', do they not think I've tried that.

Has anyone else had the same issue?

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Mon, 25 Nov 2013 14:25:05 GMT

Send us your adobe id DL-AdobeStory-support<at>adobe<dot>com and we'll check why you are facing this issue.

Most common reasons for this issue are:

1) Subscription has expired ( or monthy subscription has failed)

2) The CC subscription doesn't include Adobe Story plus.

Regards,

Sunny

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Mon, 25 Nov 2013 14:21:54 GMT

Hi.,

Same problem here. I tried solutions above, but still no luck. I tries the chat support, they try and get me to do same stuff, and eventually just ditch me and disconnect. I hve wasted alot of time and Im very frustrated I have a producer waiting on a documentary treatment. Help Please!

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Mon, 18 Nov 2013 19:52:32 GMT

I am a creative cloud subscriber and I am unable to get access to the Story Plus version. I cannot download the offline version either.

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Mon, 03 Dec 2012 16:55:47 GMT

No luck.

I sent an email to the address DL-AdobeStory-support with my log in name.

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Mon, 03 Dec 2012 16:44:08 GMT

you can try login after removing 'cache' and 'cookies' of your browser. If you are a creative cloud subscriber then it should treat you as a Story plus user. if the issue is not resolved you can send you email id to DL-AdobeStory-support<at>adobe<dot>com. We will confirm the current status of your account.

Thanks

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Mon, 03 Dec 2012 16:14:15 GMT

Hi,

I'm having the same issue. When I log in to Adobe Story (from story.adobe.com or from creative.adobe.com) I get Story Free instead of Plus and am I creative cloud subscriber. Any luck resolving this?

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Tue, 27 Nov 2012 01:33:06 GMT

Hi Sandeep. I removed the desktop version of Story. However, I can't recall where the dmg file for it might be. (I did download one of the first beta versions and only continued to update ever since by opening the Software and Updating when prompted.) I went to the site (my creative cloud account at creative.adobe.com) but I can't seem to find anywhere to download the desktop app again. The story icon only provides a "learn more" link. My application manager does not include Story. I will send you an email with my email ID.

By the way, there has been a new development. My whole account is now expiring everyday. Everytime I open any software it asks me to renew, which I do and seems to work fine (It says something along the lines of "Subscription Renewed!" so I assume that means it works), but it only lasts until I close the app or open another adobe software. At which point it expires again and I must renew. I have been renewing three or four times a day for the last two days.

Also, the email above appears as DL-AdobeStory-support<at>adobe<dot>com

Seemed odd so I'll ask. Is your email DL-AdobeStory-support@adobe.com? or just support@adobe.com? Or maybe adobestory@adobe.com?

I sent an email with my info to all of the above including chandna@adobe.com. I'm sorry if I error on the side of exesiveness, but I really would like to resolve the issue.

Also, I received an inmediate reply from autoreply@adobe.com saying:

You have replied to an automated e-mail system that is unable to respond to individual questions or comments.

If you have further questions, visit the Adobe Support website at www.adobe.com/support/.

This does not inspire peace of mind. I hope this is just one of all the addresses I sent it to. Anyways,

thanks for looking into it.

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Mon, 26 Nov 2012 10:30:53 GMT

Hi,

Can you please share your email id with us at DL-AdobeStory-support<at>adobe<dot>com . Also, please try uninstalling your existing story desktop app and install again.

thanks

Sandeep

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Sat, 24 Nov 2012 11:52:43 GMT

In fact, solved the mismatch by logging out of the desktop, loggin again, and going back online to synch.

Martyn

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Sat, 24 Nov 2012 11:01:01 GMT

Hi ojcruz123,

I just had to uninstall the desktop version and reinstall since it kept crashing with the mandatory update.

It all works again and I am logged in on the web and the desktop.

But, on the desktop version, it says FREE. On the web version it says PLUS. I am an AdobeCloud subscriber, so they should both be PLUS.

Regards

Martyn

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Sat, 24 Nov 2012 01:16:26 GMT

Hi, I know this thread is a few months old but I'm having a similar problem. I have a creative cloud subscription but when I log in to story I get the free account. Not plus. I tried login in through both my creative cloud account and going directly to story.adobe.com. Both send me to a free account. Also my desktop version kept trying to install and update and failing. I can't open the desktop app. This seems to be because the offline version is no longer free. Am I correct?

Also,

I don't know if this important but I started using story while it was still being tested, before I got my subscription. (Actually, before creative cloud was available if I'm not mistaken.) Could the fact that my account predates the "Story Plus" be a factor?

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Wed, 29 Aug 2012 06:18:32 GMT

Hello,

We tried out the steps you mentioned but are not able to reproduce the issue at our end.

Can you please retry login to Story from creative.adobe.com apps page. If you are still facing the issue please mention the url your redirected to from apps page.

Thanks

Ayushi

Adobe Story Team

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Wed, 01 Aug 2012 20:26:00 GMT

Yes, I am a paid subscriber. When I would access Story from the apps page in creativecloud.com, it would log me into Story Free. When I went directly to story.adobe.com, I was able to sign in and it became Story Plus.

Re: Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Wed, 01 Aug 2012 04:34:47 GMT

Story Plus in included with a subscription to the Creative Cloud.

Are you a paid subscriber to the creative cloud? If yes, you should get access to Story Plus when you log in from https://story.adobe.com/

Can you tell me if you see Story Plus on the top left hand corner of the screen when you log into Story?

--Anubhav

Anubhav Rohatgi

Sr. Product Manager

Is Story Plus a part of Creative Cloud or not?

forums_noreply@adobe.com — Wed, 01 Aug 2012 00:02:23 GMT

Everything I read on Adobe.com indicates Story Plus is included in Creative Cloud. However, when I try to access it from CreativeCloud.com I get Story Free. I started a chat with Adobe, and I was told I need to subscribe separately for Story Plus.

Which is it? And if it is included, how do I fix my problem and get access to Story Plus?

Thanks.