Adobe Community: Message List - Adobe Crash Daemon preventing Creative Cloud Updater

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Wed, 29 Oct 2014 16:40:31 GMT

When I closed the background Adobe Creative Cloud program, my update continued to work as it should. I accessed this through the cloud in the upper right menu bar of my screen. Click the sprocket, then close program.

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Wed, 22 Oct 2014 03:21:37 GMT

Thanks for the help. Solved my problem also.

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Tue, 21 Oct 2014 22:14:20 GMT

Same here! Thanks for the input.

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Wed, 16 Jul 2014 15:13:53 GMT

PROBLEM SOLVED

Hi, so i tried everything in this post and other and couldn't solved it until now.

Since i updated to Mavericks, After Effects CS6 wasn't working.

Every time i opened the Activity Monitor i couldn't find the AdobeCrashDaemon.

The reason is because you need to have at least one Adobe CS6 opened. RIght when i opened PS, the process AdobeCrashDaemon appeared on the Activity Monitor. So this are the steps i made:

Open Applications > Utilities folder

- Open it and look under the Process Name column and see if you see anything saying AdobeCrashDaemon.

- Open PS or any other CS6 program. (AdobeCrashDaemon should appear on screen)

- Quit the process with double click on it.

- Click continue to the Updater.

Hope it helps.

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Mon, 03 Mar 2014 23:15:03 GMT

Hi I am having the same problem I did what you said with Activity Monitor, but I am under Process Name and I can't find AdobeCrashDaemon. I even searched for it in the Search box and nothing came out.

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Sat, 15 Feb 2014 17:16:17 GMT

Worked a treat... Many thanks

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Wed, 29 Jan 2014 15:50:55 GMT

I'm having the same issues

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Sat, 14 Dec 2013 12:46:56 GMT

that worked for me, too.

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Sat, 02 Nov 2013 22:57:26 GMT

i just closed the creative cloud manager app. its sneaky how it runs. i went to the top of my toolbar and quit it.

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Fri, 01 Nov 2013 14:39:50 GMT

I went to Utilities > Activity Monitor double clicked on adobe_licutil and pressed Quit. It worked.

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Mon, 10 Jun 2013 18:02:07 GMT

I was able to resolve this, opening the activity manager, and closing something like "CS5" something...!

Thanks!

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Sat, 02 Mar 2013 17:56:10 GMT

WORKED! Simple to follow!

Thanks for sharing;))

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Fri, 25 Jan 2013 22:23:00 GMT

I got the same error on a mac- I didn't have the AdobeCrashDaemon process running. I cancelled the download/install, and re-ran it and AE installed fine. Hooray!

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Wed, 19 Dec 2012 14:28:04 GMT

I assume this is a race condition in the installer. I notice this only happens when I'm updating many applications at once. Each application has its own installer that Update Manager runs. The error is probably related to installers kicking off background jobs for post-install actions and so when the new installer starts, the old one hasn't finished, the new installer freaks out about things. Hence, if you wait a bit and click continue it works again.

I suspect, (working in software for many years now), the teams that work on the individual applications only test their application and no one is testing that the upgrade of many of the applications is smooth. but yea, Adobe should totally fix update manager to not allow this to happen. its quite annoying.

-Mike

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Wed, 12 Dec 2012 14:36:54 GMT

I'm also curious, does anyone know if this is a bug or if there's something that will prevent it? In addition, if this happens all the time, I assume Adobe would want to fix it?

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Wed, 12 Dec 2012 14:26:24 GMT

For ignorant people like me, you might need to know that the activity monitor has a drop down menu at the top, if you don't see the Adobe Crash Daemon at first, choose Active Processes. I had it on Windowed Processes and the daemon doesn't show in that list. Thanks for the tip though, I finally figgured it out.

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Fri, 12 Oct 2012 14:27:25 GMT

This is what did it for me. Thanks for the tip. I did a restart and it didn't work, and I couldn't find anything in the Activity Monitor. I tried your tip on retrying the updated and it worked.

It's bizarre, but if it works, it works.

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Wed, 03 Oct 2012 06:11:33 GMT

I had to close a process called CS6ServiceManager in order for my updates to carry on running. Hope that helps anyone who's stuck.

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Sat, 22 Sep 2012 17:15:56 GMT

Wow. That's odd. After staring at process names for 30 minutes I desperately just hit the "try again" button on the installeer and it now is proceeding without issue. Go figure.

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Sat, 22 Sep 2012 17:12:55 GMT

I've looked in Activity Monitor (and on the terminal with ps -e) and there is nothing running as AdobeCrashDaemon. I also looked for "adb" as this seemed to work for @inkbake but also nothing under that name. When searching just for "Adobe" I get three processes (2 user, 1 system) all with the name of the Adobe Application Manager ... I'm assuming terminating this would be self-defeating as it would kill the updating process.

Any other help on process names to search for would be appreciated.

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Wed, 05 Sep 2012 08:32:13 GMT

I found that running Activity Monitor as discussed and ending the process 'adb' did the trick for me - I had no sign of a specific AdobeCrashDaemon process.

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Fri, 17 Aug 2012 20:16:27 GMT

Worked for me too. Thanks!

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Tue, 14 Aug 2012 19:07:03 GMT

Hi Sergei and Neil,

Did you check the Activity Monitor?

Should be in Applications > Utilities folder

- Open it and look under the Process Name column and see if you see anything saying AdobeCrashDaemon

- Try to Quit the process if you find it and then running the Updater again

You should be able to initiate the updater from within any of the CS6 products from Help > Updates (that might be what you are doing already)

-Dave

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Wed, 15 Aug 2012 13:02:05 GMT

Worked for me, too.

Thanks, Dave.

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Wed, 15 Aug 2012 10:15:36 GMT

Thanks for the help folks, i have this sorted now.

I had the same issue as Sergei

Restarting the Mac did not help.
There is nothing under "force quit" that could be linked to it.
All other adobe apps are closed.

David_B, your solution worked for me so hoipefully should sort it for Sergei too

Thanks, Neil

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Tue, 14 Aug 2012 15:18:57 GMT

David,

I have the same issue as Neil described on OS X 10.7.4.

Restarting the Mac did not help.
There is nothing under "force quit" that could be linked to it.
All other adobe apps are closed.

thanks

sergei

Re: Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Tue, 14 Aug 2012 01:54:01 GMT

Hi Neil,

I wondered about these.

Does the error persist after restarting the Mac?
Does anything by that name appear in Activity Monitor?
Are all other Adobe apps closed?

-Dave

Adobe Crash Daemon preventing Creative Cloud Updater

forums_noreply@adobe.com — Mon, 13 Aug 2012 08:21:39 GMT

Hey folks, i'm trying to run the updater in the Application Manager on my iMac (Mountain Lion) but I keep getting an error saying

"Please close the following applications to continue:

AdobeCrashDaemon"

If I hit continue it just keeps popping back up and can't see where that application is running (presumably in the background somewhere)

Any help is appreciated

Thanks

Neil