Adobe Community: Message List - Seeing noticeable lags in BC performance

Re: Seeing noticeable lags in BC performance

forums_noreply@adobe.com — Sun, 26 May 2013 01:44:16 GMT

That error occurs if you try to reload the page etc when the system is trying to process something and being a bit slow about it.

Your making multiple posts on the same topic, if you try to keep it in one place people can help better and BC guys can establish and research the issues etc more effeciently.

In terms of your issue, you need to make a ticket if its really bad. I have not seen it being as you have with your issues but there will be issues related to the migration to the amazon servers, its a big task.

Re: Seeing noticeable lags in BC performance

forums_noreply@adobe.com — Sun, 26 May 2013 01:35:08 GMT

I've been getting the same lag/error message...this issue seems prevalent in other discussion areas as well. I've been dealing with this lag every time I update a page for the last few weeks with no improvements...what is going on with BC?

Re: Seeing noticeable lags in BC performance

forums_noreply@adobe.com — Mon, 06 May 2013 17:42:00 GMT

Hi Chuck,

If you are consistently getting this error please reach out direct support via live chat with the steps so we can replicate and escalate accordingly.

- http://helpx.adobe.com/contact.html

Thanks for the heads up!

-Sidney

Re: Seeing noticeable lags in BC performance

forums_noreply@adobe.com — Mon, 06 May 2013 16:56:21 GMT

Sidney, here is the error message I am now getting when I try to refresh the page while I get a spinning circle from BC...

But then the page loads a little bit later.

Chuck

Re: Seeing noticeable lags in BC performance

forums_noreply@adobe.com — Thu, 02 May 2013 19:15:55 GMT

Hi Chuck,

Thanks for the heads up as this was a reported issue earlier which since has been resolved.

- http://status.businesscatalyst.com/

If the issue continues or you are not seeing improvement please reach out to our via direct support (live chat) so we can test/pinpoint the cause further.

Kind regards,

-Sidney

Seeing noticeable lags in BC performance

forums_noreply@adobe.com — Thu, 02 May 2013 16:27:17 GMT

Our office has been experiencing noticeable lags in the administrative area of BC. It has occurred across the board with all our websites. When clicking on SAVE or OKAY, or updating any of the modules, we are getting the spinning circle for at least 20 seconds or more, and a good many times, the only solution is to hit the page refresh and hope the changes made were kept. This problem has grown just in the past couple of weeks.

Any BC staff got any ideas? I know we're on the correct server, and the problem occurs in both Firefox and Chrome (both on Mac). Or, do you think it could be on our end?

Thanks

Chuck