Adobe Community: Message List - What happens to my work when I cancel my subscription?

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Mon, 03 Nov 2014 04:26:13 GMT

I refuse to get locked into a utility bill from Adobe for the reset of my life to access my creative work.

All one has to do is look at the price of cable now days compared to some years ago - Adobe's fees will continue to escalate without conscious, because they have CC users by the throat.

My solution (I'm a professional fashion photographer formally using primarily Lightroom and Photoshop), was to stop using Adobe products for which there is a viable option. So, I dropped Lightroom in favor of Capture One Pro (which is a best-of-breed alternative).

I'm still using Photoshop CS5 and will continue to use it until a non-Adobe best-of-breed option comes along.

I've lost all faith in Adobe for fairness or any good faith conduct.

Shame on you Adobe.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Wed, 29 Oct 2014 20:29:27 GMT

Hi Fluid,

It definitely doesn't work always or perfectly, and some apps are more backwards compatible than others, but did you try the techniques outlined in this guide?

Can You Open/Use/Export/Save Adobe CC Files on CS6 – and Vice Versa?

We hope that Adobe will provide a long-term solution that allows continued opening of CC-created files under any circumstances, perhaps via read-only versions of the CC apps (similar to how Microsoft is now doing it with Office).

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Fri, 24 Oct 2014 16:24:23 GMT

I subscribed to CC for the first year at the discounted rate and can't afford the continued subscription any longer. Now the only way to use the files in my copy of CS6 Master Collection is to open every file that I have created or edited in the past year and save it back into CS6 before cancelling my subscription. This is serving to be a very time consuming task as I use Illustrator, Photoshop, InDesign, Dreamweaver, Premiere, Flash and After Effects.

Without doing this I won't have full function on Illustrator Artboards (which are native in CS6, not sure why it's not supported), Indesign Files (well those are just impossible), Photoshop seems to be the only things that doesn't completely screw up the file structure when a CC file is opened in CS6, who really know what the Premiere projects will do or any of the others for that matter once I actually cancel my subscription. I have tried to open many files that ERROR with "The file is damaged" when I try to open in in CS6 before back saving.

Only subscribe to CC if you plan on ALWAYS maintaining your subscription otherwise you WILL lose functions and full file access. If you do not have any previous licensed copy of the Adobe software you will lose editing access to your files period.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Sun, 31 Aug 2014 22:33:04 GMT

Adobe has abruptly lost my brand loyalty because of this subscription policy. If I was getting my first software I would never buy into a subscription. Other designers I've spoken to feel the same. I'm stuck for now due to work but I'm not going to continue with subscription costs for casual or occasional use. Everything I'll want to keep, I'll have to limit to CS6 or the files will be held hostage to yearly subscription fees. I'll now I have to look around for other options.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Tue, 07 Jan 2014 07:31:11 GMT

I fully agree with the entire discussion.

Adobe is in fact creating a situation where they can keep our work hostage.

Eventually the difference in file formats between CS6 and CC will be so big there's no point in trying to get them "across" anymore.

At that point their will be a couple possible scenario's when 2 parties need to work together where only one party has a CC subscription:

- Either the other one gets a subscription as well

- They migrate to different software

I have to admit that I jumped on the CC bandwagon initially just because it is very nice to have all the adobe products handy, but reading this discussion I think I will cancel the subscription as soon as my discount is up.

A small note though: Since you are free to cancel the subscription at any time, you could just sign up for a month again when you encounter files you can't access anymore.

It's a broken way to get things done, but in the end you get to your data which is the point. And you make Adobe happy again because you spent more money.

I think these SaaS in the long run are doomed if they don't create something with a perpetual license to fall back on for people not wanting this.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Sun, 12 May 2013 03:00:10 GMT

Everyone should see this as a problem.

I have files I go back to from time to time and open them in old applications.

Sometimes applications I haven't used in years.

Adobe is now saying to everyone, who participates in this outrageous abomination of continuous rental fees, that your old files will be useless to you the moment you stop subscribing.

Adobe....Are you guys f#$cking kidding me?

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Sat, 11 May 2013 23:40:19 GMT

Another must read for people found in a recent previous thread;

Adobe Creative Cloud: Lopsided Legal Agreement. It is not pretty:

http://macperformanceguide.com/blog/2013/20130508_1a-Adobe-legal-agree ment.html

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Sat, 11 May 2013 11:28:48 GMT

Actually, I can see that there will be a few legal challenges to this as well, so Adobe must have taken that into account also. I should imagine that they have various scenarios mapped out if they have been sensible, I mean, they will have been sensible won't they?

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Sat, 11 May 2013 09:23:02 GMT

Personally I think Adobe has already calculated in that they will lose customers. Economic wise this is a smart decision, as they are now assured of a certain stable membership platform. Since CS5 came out, lesser people have updated, because of costs, no need and such. That, and the declining satisfaction and distrust, especially outside the US, where they ask up to 60% more for the same software, have transformed a well-liked company into a arrogant big brother.

Membership and/or subscription is coming for more and more things, as the current crisis and the fully saturated market are a big thorn in the sides of a lot of companies.

What will happen in my humble opinion; after one year, Adobe will declare CC a big success, most other people will continue to work with CS6, the piracy will grow substantially, and several other companies, like Corel, Quark en perhaps some others, will get some new clients.

Nothing we will do or say, will change the mind of Adobe, as long as the EU (for instance) will not warn them for monopolizing the market and forcing clients to use their subscription system.

I do think that Adobe can get more subscribers if they: allow clients to choose their own apps (just like the Standard, Web packages and so on) for a reasonable price, not 80 Dollars like it is in NL; and most important, after a minimum of two years give customers the option to stop the subscription, BUT let them keep the APPS, so they can continue to work with them.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Sat, 11 May 2013 09:00:00 GMT

I think we will either see CC a great success, or we will see a standard CS7 offered in a month or so. This just may end up being the biggest corporate stumble of 2013, and some top exec will lose their job over this. Is it ever a smart idea to piss off so many long time paying customers?

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Sat, 11 May 2013 00:49:15 GMT

Shinytom2 wrote:

What do you mean by standardized format? are you referring to IDML?

The faq's a reasonably vague about stadardised formats. Terry White (Adobe evangelist) has added a myths page: http://terrywhite.com/5-myths-about-adobe-creative-cloud/

Here is an exerpt:

# 4 “If I decide to leave Creative Cloud I won’t be able to access the files I’ve created.

... If you decide to no longer be a Creative Cloud member then you won’t have access to your Creative Cloud applications anymore, but if you’ve got previous CS App versions, you’ll be able to open your files provided that you’ve saved them down to compatible formats with your older applications or other 3rd party Applications. If you ever decided to re-join Creative Cloud you’ll have access to the latest Creative Apps again and you’ll be able to continue working on YOUR files." [/quote]

Nowhere does he mention that these downsaved formats won't be the same as the original files. There will be content missing or proxies substituted to deal with features that aren't suppoerted in earlier versions.

Ther are major downsides to a Creative Cloud only offering, but Adobe won't speak plainly or acknowledge the downsides, and would rather label them as myths.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Fri, 10 May 2013 15:53:31 GMT

What i would really like to see is the data at which Adobe is basing it's arrogant claim that "the majority of our customers are really happy with this subscription model". It seems to be either a blatant lie or a questionnaire seriously rigged towards making creative cloud look better than it is. Adobe stock owners should hold those that lied about this accountable and they probably will when the stock price goes south.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Fri, 10 May 2013 14:44:32 GMT

What do you mean by standardized format? are you referring to IDML?

I really think that this is a terrible move by Adobe, most people I speak to are saying that they will stick with CS6.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Fri, 10 May 2013 14:21:42 GMT

"So. Where is the Guaranty, that I can open nad print my own files after the subscription end."

This is the main point. Adobe just screwed the whole industry. All trust in this company is shattered by now.

As soon as the CC becomes industry standard, Adobe can (and probably will) skrew us again as they see fit for their own profit. Drastic price raises, stronger limitiation to your own files.. who knows.

Subcribing to CC means putting yourself and your work in the hands of a company that showed us already they do anything for their own good without considering their customer base.

And: Who knows if Adobe decides to discontinue CC and years or decades of work become inaccessable?
Or (and that is also quite possible) Adobe goes bankrupt. Bam. Years of work locked up.

The solution stays: The industry must not adopt this prison-like solution, the majority has to use CS6 and not pay another cent to Adobe until they sell us software again.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Fri, 10 May 2013 12:58:30 GMT

At this point in time, upgrading to CC7 is a one way street to perpetual monthly payments to access any and all files. There is no safety net, no way back. ANd, as has been suggested above, even keeping CS6 as a backup is temporary and a non-reliable backup at best due to the incompatibility of new features with the older version.

It all boils down to users either accepting that they need to pay a montly fee to access their files, or they refuse the update and let the numbers speak for themselves. (and that's all the execs will care about, if the sales don't hit their projections and the company can't hit its profit margin)

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Fri, 10 May 2013 10:16:15 GMT

The short answer is this. YOU still have the files, you just can't do anything with them. LOL

YES, they are holding YOUR ARTWORK HOSTAGE.

This is why Adobe reps won't tell you. They just give you legel talk.

What a slap in the face of long time users.

Adobe is worse than the cable company now.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Fri, 10 May 2013 01:30:38 GMT

Jeff A Wright wrote:

Pauls Sloss the following information is available within the Creative Cloud FAQ - http://www.adobe.com/in/products/creativecloud/faq.html

Yes I already read it and Dave Merchant has already stated the options for file compatibilty. But this file compatibility solution glosses over what are significant downsides.

Which CC applications support export to CS6?
The following applications support the ability to export to the CS6 versions of the application:
Photoshop
InDesign®
Illustrator
Flash® Professional
Dreamweaver®
Applications not listed here may not support exporting to Creative Suite 6, and may not do so in future releases.
New features added to the above list after Creative Suite 6 may not be supported in the exported file, or supported by the Creative Suite 6 application.

I have highlighted this, because it looks like a small thing, but it is a big thing if you have a prolific abmount of work, or very complicated files. This means you will lose content when you downsave to CS6. I can't stress how much of a backward step this is. This is not a substitute to the original files.

I already have plenty of experience working with interchange files and downsaved files, and in many cases weren't worth the effort to bring them up to scratch compared to starting over.

When Adobe bought Macromedia and killed Freehand I was able to keep a copy of the last version of Freehand I had and can still open 10 years worth of my work in it's original state. I have needed this ability over the last years since it was discontinued and I still continue to open Freehand to access these files, for reprints with edits, for creating digital folio items, for exporting content to be create new templates in Illustrator and Indesign, for looking at previous techniques I have used to solve a problem.

I generate thousands of CS native files annually. Do I now have to keep downsaved copies of all my work in the event that I cannot continue my subscription? And then open them in Creative Suite 6, compare them to a flattened pdf or pixel image (assuming I have also remembered to make one) to see what has been lost and then recreate the missing bits. Seems like a complicated solution.

I can think of a simpler solution. Restore the perpetual licence ... or provide an ability to buy out of my subscription with my subscription deducted from the buyout cost for the version I have last downloaded.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Thu, 09 May 2013 21:52:42 GMT

As you can see, he didn´t negate it - I´m absolute shure it´s true what I say.

If you are in the US:
http://www.adobe.com/products/creativecloud/faq.html

points:
Can the new CC application export to CS6?

Which CC applications support export to CS6?

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Thu, 09 May 2013 21:43:26 GMT

You can see, Jeff A Wright told me to have a look on the specification.

For the moment some (not all) Applications of CC can export files, which CS6 can open and work with.

PS, InDesign, Illustrator, Flash Prof., Dreamweaver are in the list here on the german product side.

All the others not (eG AE, Premiere).

In the future, when new features are added, the Apps (Adobe descripes it) "may not be compatible any longer".

With other words: There is absolutely no written guaranty from Adobe, that you can use your future CC files with CS6.

Only for the moment these 5 Apps will be able to export compatible files. No guaranty for the future.

If you then quit CC you have the risk that you can´t use your own files any longer (can´t open, can´t print, etc.) without reactivating CC. It´s like selling your soul to the dvil.

Drugs are forbidden. Adobe not.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Thu, 09 May 2013 21:40:25 GMT

Benwiggy and Rainschub I don't have any additional information to provide beyond the information already offered within this discussion.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Thu, 09 May 2013 21:31:37 GMT

Jeff, I'm not questioning the physical location of the data: I'm questioning the utility of the data.

When you end the subscription, what can you do with the files (once CS6 has become redundant)?

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Thu, 09 May 2013 21:02:26 GMT

I already read this.

And is like I say: At this point (today) the files are (nearly) the same and can be opened. But from that moment on, CC is moving on, new features will build in. It´s no longer compatibel. There is NO WRITTEN GUARANTY from Adobe, that this behaviour will be the same in future. There is also the formulation "Many of the applications..." (not all - and that´s only for the moment).

By the way I talked with German support and they told me... Yes, when the Software evolution of CC goes on, I will not be able to open files with the (then) older CS6.

InDesign was never compatible with the version only one step below.

And in the List of Apps which can be opened with CS6 for the moment (let´s see what happens in june, when new features are build in to fix on new customers) After Effects and Premiere are missing - They are the first which can not be opened after you quit your subscription.

My panic of Adobes Act is not without substance.

And the DAX says -7% till monday.

PS.: There is also a warning at the end of the description you referenced, that future versions "may be" (Adobe Slang... Translation is: "are not") not compatible to CS6.

So. Where is the Guaranty, that I can open nad print my own files after the subscription end.

If you give me your word, thet I can open and print all CC 7, 8, 9... files with my Adobe Master Collection CS6 i will subscripe.

You definately know: IT ISN´T!

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Thu, 09 May 2013 20:51:17 GMT

Rainschub the German version of the Creative Cloud FAQ can be found at http://www.adobe.com/de/products/creativecloud/faq.html. The elements which I would recommend reviewing are as follows:

Unterstützen die neuen CC-Applikationen den Export von Dateien zur Weiterbearbeitung mit CS6-Programmen?
Welche CC-Applikationen unterstützen den Export nach CS6?

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Thu, 09 May 2013 20:31:59 GMT

That doesnt fit completely: It only answers, that the files are stored local.

It doesnt say the ugl truth: No after end of subscripton you have no longer any software to edit your files - which was the second part of the question.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Thu, 09 May 2013 20:22:45 GMT

Benwiggy the files will still be available on your computer. The Creative Cloud Connection FAQ states the following:

When files are moved in the local Creative Cloud Files folder do they still exist locally? Are they available when disconnected?

Yes. When you move files in the local Creative Cloud Files folder and Creative Cloud Connection app is running, they automatically sync with to the Creative Cloud. When you look at these files in the Finder or Explorer, you can see their status. Files currently syncing have blue arrows, and the files sync'd to the cloud have a green check mark.

If you don't have an Internet connection, syncing automatically pauses and resumes when the connection is restored. While you are disconnected, you have complete access to these files for editing. The menu and tray icons change status to let you know when you are disconnected/connected and if sync is active.

You can find more details at Creative Cloud Connection FAQ - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-faq.html#id_70488.

Please see the Creative Cloud FAQ document, referenced in message #1 and #20 regarding your questions for opening and working with the files. I believe the relevant elements can be found in the first two questions answered in message #20.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Thu, 09 May 2013 19:20:03 GMT

That's completely unacceptable!
Not only you "rent" me the software instead of selling it, you rent me my work too O__o

You make my work useless after CS6 will inevitably die.

And to gain what?
To pay for upgrades when YOU decide?

Nice business plan. You are already searching for a new employe right? Because Cassandra says: 2-3 years and Adobe will be dead by his own decisions. Good bye!

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Thu, 09 May 2013 19:11:03 GMT

That´s the point.

Adobe didn´t offer a buy-out solution and so you can pay lifetime if you want to print out your own work.

That´s not hiring software - that´s hiring your own archive!

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Thu, 09 May 2013 18:57:08 GMT

My biggest gripe is that you end up with nothing once you stop paying. No software, no way to open your files, etc. If you decide not to renew, maybe Adobe should let you keep what you have as-is at the completion of your contract, obviously with no services, upgrades etc. It would be nice to at least have something to show for putting in thousands of dollars in subscription fees over the years.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Thu, 09 May 2013 18:35:36 GMT

So, those that decide to quit their subscription must buy CS6, (for how long will that product be supported on more advanced hardware/software?), to be able to access files, although newer functionality won't be included.

And when you say "if you saved your work to your computer, you will continue to have access to those files" -- do you just mean that we can continue to store them on our disks, but without the means to view, edit or print them?

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Thu, 09 May 2013 18:36:11 GMT

Absolutely unacceptable!

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Thu, 09 May 2013 18:10:59 GMT

Pauls Sloss the following information is available within the Creative Cloud FAQ - http://www.adobe.com/in/products/creativecloud/faq.html

Can the new CC applications export to CS6?

Many of the Creative Cloud desktop applications provide the ability to export files to the Creative Suite 6 version of that same application. This allows you to export your work to Creative Suite 6, which is available via a perpetual software license.

Adobe plans to continue to support the ability to export to Creative Suite 6 in applications where it is available when it ships.

New features added to the desktop applications after Creative Suite 6 may not be supported in the exported file, or supported by the Creative Suite 6 application.

Which CC applications support export to CS6?

The following applications support the ability to export to the CS6 versions of the application:

Photoshop
InDesign®
Illustrator
Flash® Professional
Dreamweaver®

Applications not listed here may not support exporting to Creative Suite 6, and may not do so in future releases.

New features added to the above list after Creative Suite 6 may not be supported in the exported file, or supported by the Creative Suite 6 application.

What happens if I decide to stop my membership?

You will continue to have access to free Creative Cloud member benefits, and if you saved your work to your computer you will continue to have access to those files. You will no longer have access to the Creative Cloud desktop applications or most of the services that are components of a Creative Cloud membership.

If you purchased an annual individual membership plan and you cancel after the first 30 days but before meeting the 12-month commitment date, you will be charged 50% of the remaining amount left on your contract.

What happens to my files in the cloud if I cancel my membership?

If you cancel your paid membership you will still have access to the free level of membership, which provides 2GB of storage. You will have a 90-day grace period to download your files to your local machine, and delete online files to get your cloud storage down to 2GB (or to purchase additional storage separately if you choose). If you leave more than 2GB of files in your cloud storage for more than 90 days, you may lose access to some or all of your files.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Thu, 09 May 2013 01:08:44 GMT

So far I haven't seen a serious response from Adobe staff or advocates of Creative Cloud for people who are concerned about retaining access to their work (ability to open native files) after a subscription expires.

I can't even work out if they think this is a non-issue, they can't understand why this is an issue for many, they haven't thought about it, or they expect us to subscribe for life.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Wed, 08 May 2013 13:35:07 GMT

I know, that i can keep my files. But only having a look on the nice finder icons is not making me happy.

There are no formats for InDesign, AE etc. which I can use after I end subscription. And so these files are lost for me.

Great plan Adobe! That´s the way of catching clients.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Wed, 08 May 2013 13:28:14 GMT

And remember that everyone who wants to cooperate, has to have a subscription too (or a free trial version).

There is a lot of misconception about the 'cloud', your files don't have to be saved in the cloud, the only internet-connection happens once in 30 days to check your subscription.

But the fact that your created files cannot be accessed without the CC software is pretty scary.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Wed, 08 May 2013 12:56:50 GMT

What are these formats you mean in case of InDesign or AfterEffects?
How will I be able to work with my work after end of subscribtion?
THERE ARE NO SUCH FORMATS - THAT´S IT!!!
Hiring into cloud is hiring your own work!

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Wed, 08 May 2013 12:47:29 GMT

People will have CS6 to fall back on....unless Adobe puts in some 'feature' into all their programs, and shock of shocks, that feature isn't backwards compatible and sorry, doesn't work. Will they? who knows, could they? sure.

Just like the common response to 'i'll lose access to my work, won't i" and adobe responds 'as long as you save your work in a non-propriatary format, you'll have access'....ok, who puts in the ability to save to a non-propriatary format???? The very same folks that want you to continue to pay a monthly sub to access your files.

Honestly, if someone wants long term access to their files then they should never use CC7. Because you'll never know what obstacles have been written into the code until it's too late.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Wed, 08 May 2013 10:58:59 GMT

Note everyone who subscribes to the Creative Cloud will have CS6 to fall back on. For them, they will be left high and dry if they quit their subscription.

While some files are easily converted to other formats, or read by other software, some formats are not -- particularly InDesign.

I will use CS6 until it stops working on newer OS versions, and then I'll look for alternatives.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Wed, 08 May 2013 10:16:24 GMT

Exactly. It´s not only a rental method for software.

It´s like rental your own files and work.

Absolutely unacceptable without a Buy-out solution!!!

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Wed, 08 May 2013 03:59:48 GMT

That is a legal interpretation which overlooks the practical impications. The perpetual licence gives you effective access to your own work, (native files) in perpertuity. Effectively this would be as long as you can maintain a system that can run the software that created your own work.

Creative Cloud now throws the spectre of temporary access to your own work. This is new to me, and I can't make a decision to even try Creative Cloud because that will deem my native files temporary.

The rental analogies floating around these discussions don't apply because whatever you create with/in a rental is still accessible after you finish with the rental. With Creative Cloud, the work created is interdependant with the software rental and can't be accessed after the rental has been discontinued.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Wed, 08 May 2013 03:04:34 GMT

A magazine 'subscription' is not a valid comparison. With Creative Cloud you are buying a temporary license to use something for a month/year but ownership of the product is never transfered - you should compare it with renting a car; which of course is not yours to keep.

Even with a boxed copy and a perpetual license you are purchasing only the license to use the software.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Tue, 07 May 2013 17:33:20 GMT

Kartikay_Sharma wrote:

Hi Pauls,

Once you cancel your subscription, the product installed on your system would work fine for the consecutive 30 days as a trial version. Once those 30 days are up , your files and softwares would still be there but the software would then be giving you a pop up window requesting you to purchase the subscription . Without doing that , the product wouldnt work .

Yep unlike a magazine subscription which leaves you with the magazine when the subscription expires. Your software will be ripped from your hands with no recourse. I would be fine if there was an option to keep using the software at it's curret state with no cloud or update benefits. I would even be ok if this option had certian subscriptiuon lenght requirements. If not I maybe using my CS6 for a long time saving in tiff and looking elswere.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Tue, 07 May 2013 13:37:01 GMT

Thanks for everyone's replies, but my chief worry hasn't been addressed, and maybe I have been too brief.

I am very worried that the digital work I produce with a Creative Cloud subscription is tied to the subscription. In fact I seem to be paying not only for access to software, but also access to my own work. My worry is not about the near term, but over a longer term that for whatever reason I cannot continue to subscribe to CC services, I will also lose access to my work. The solution being that I convert/flatten the files prior to leaving, losing the original art.

When I shifted from Quark Xpress to Indesign, I was able to keep a copy of Quark going so I could open, edit and publish old documents. When Freehand was discontinued, I was still able to keep a copy and open, edit & publish old documents without any conversion issues.

This is the first time I've had to face this prospect in my life as a digital artist/designer. My choice is either to subscribe to CC and risk losing all my original work at some later date, or stay with CS6 and risk being able to collaborate with other designers.

Do other people think this isn't a real issue, or do they expect to subscribe for life, or do they have some other long term strategy for their files?

I would really like some help here, or for Adobe to at least acknowledge this issue clearly and tell me "tough luck". I have no issue with the features or the price.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Tue, 07 May 2013 13:05:08 GMT

Thanks Kartikay, the FAQ says:

"New features added to the above list after Creative Suite 6 may not be supported in the exported file, or supported by the Creative Suite 6 application."

So I expect this collaboration would be fairly limited between a CS user and a CC subscriber.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Tue, 07 May 2013 13:02:17 GMT

Incorrect.

As of right now (with Creative Cloud running CS6 apps) most of your files are compatible, but any Cloud-only features you have used in your work are of course not supported in the perpetually-licensed version.
When the new version (CC) ships, only some of the applications will include support for saving files into CS6-compatible formats. CS6 will officially become a legacy version at that time.

Kartikay_Sharma wrote:

"If I am a subscriber to Creative Cloud, can I share native files with someone who has CS 6 or will the files be incompatible?"

For the above mentioned question,Yes ! you are able to share your files (your projects) with another user who has CS6.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Tue, 07 May 2013 12:57:58 GMT

Thanks Victoria, but if I have a large body of work, conversion would be a huge undertaking. Also converting to these standardised formats you speak of, I assume I would lose content if the features aren't suppoorted, eg 3D objects in Illustrator or Photoshop files, Illustrator raster brushes.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Tue, 07 May 2013 12:52:56 GMT

Hi Pauls,

Once you cancel your subscription, the product installed on your system would work fine for the consecutive 30 days as a trial version. Once those 30 days are up , your files and softwares would still be there but the software would then be giving you a pop up window requesting you to purchase the subscription . Without doing that , the product wouldnt work .

"If I am a subscriber to Creative Cloud, can I share native files with someone who has CS 6 or will the files be incompatible?"

For the above mentioned question,Yes ! you are able to share your files (your projects) with another user who has CS6.

i hope this helps.

Kartikay Sharma

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Tue, 07 May 2013 12:51:53 GMT

Yes, that's correct, but you have paid the same amount of money as you would pay for a non-time-limited version. That's a really consumer-friendly distribution way. Sorry for my bad english, im german, and do my very best.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Tue, 07 May 2013 12:48:24 GMT

I don't think you have understood my question, and it is not answered in the FAQ. If I cancel my subscription, I lose my work. I won't be able to open the files, because I no longer have any software that can open them.

Is this correct?

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Tue, 07 May 2013 12:01:45 GMT

You convert them to standardized formats before you cancel, if you don't have other software that can understand them.

Re: What happens to my work when I cancel my subscription?

forums_noreply@adobe.com — Tue, 07 May 2013 11:14:02 GMT

Please refer the below FAQ and it will answer most of your queries:

http://www.adobe.com/in/products/creativecloud/faq.html

-Harshit yadav