Adobe Community: Message List - Help Viewer is an issue with InDesign CS6

Re: Help Viewer is an issue with InDesign CS6

forums_noreply@adobe.com — Wed, 02 Apr 2014 13:22:07 GMT

Anup R. wrote:

Can you try the option mentioned in 2nd para of the reply, if you are connected to internet?

You can try changing the preference "General Settings" > "Display Local Help content only" to "No" so that application launches the online help content.

-Anup.

YES! It does help.Thank you very much. I changed the setting yesterday but side tracked before I see the online content works. So in general scope, yes it takes me to the online help center, which gives me options for more "community" answers. So yes, thank you for making me look further.

However, I really was a fan of the local help that looked like and felt like the user manuals produced by Adobe, not just blogs, and more message boards. So I am still partially dismayed that I take the time to download and update the local help files, but can't use them. And wish Adobe would just fix the problem, so I can have immediate access to user manuals without having to surf all over for answers. Perhaps this is a novice thought, but I liked reading it in manual formats provided by the amnufacture of the software.

Thanks again though for the help and it will just have to get used to this method. UNLESS you can tell me good news of something else I am missing?

Re: Help Viewer is an issue with InDesign CS6

forums_noreply@adobe.com — Wed, 02 Apr 2014 11:20:55 GMT

Can you try the option mentioned in 2nd para of the reply, if you are connected to internet?

You can try changing the preference "General Settings" > "Display Local Help content only" to "No" so that application launches the online help content.

-Anup.

Re: Help Viewer is an issue with InDesign CS6

forums_noreply@adobe.com — Tue, 01 Apr 2014 19:10:50 GMT

Anup, R. says "Can you check the status of "General Settings" > "Display Local Help content only" preference set in Adobe Help application? If the preference is set to "Yes" (radio button) and you are not connected to internet the application displays the message in absence of local help content."

BUT I am connected to the internet, getting emails, web surfing, no problem... yet ADOBe HELP continues to not load and tell me there is a problem. I am not wifi connected but network connected. So then what is the problem in this case?

I have had this problem for years and truly sick of it! I have no convenient way to access and learn about changes in apps between CS3 and 6 could really use a working HELP!!

Thanks fo rany advice!

Re: Help Viewer is an issue with InDesign CS6

forums_noreply@adobe.com — Thu, 09 May 2013 11:44:05 GMT

Thank you.

Re: Help Viewer is an issue with InDesign CS6

forums_noreply@adobe.com — Thu, 09 May 2013 08:24:15 GMT

Hi Robin,

Can you check the status of "General Settings" > "Display Local Help content only" preference set in Adobe Help application? If the preference is set to "Yes" (radio button) and you are not connected to internet the application displays the message in absence of local help content.

You can try changing the preference "General Settings" > "Display Local Help content only" to "No" so that application launches the online help content.

Once you are online you can also download the content locally (in case you wants to access it when offline) using “Local Content” preferences in Adobe Help application. Select “InDesign reference” and click on “Update” button.

Hope this is helpful.

-Anup

Re: Help Viewer is an issue with InDesign CS6

forums_noreply@adobe.com — Thu, 09 May 2013 07:24:34 GMT

Hi, Robin,

No link was need, as Steve has moved your question to the right forum. I'm forwarding it to a member of the Community Help team so they can answer it.

--Kirsti

Re: Help Viewer is an issue with InDesign CS6

forums_noreply@adobe.com — Wed, 08 May 2013 19:12:12 GMT

Was there supposed to be a link included?

Re: Help Viewer is an issue with InDesign CS6

forums_noreply@adobe.com — Wed, 08 May 2013 18:25:06 GMT

Here's the forum for issues with the Help Viewer.

Help Viewer is an issue with InDesign CS6

forums_noreply@adobe.com — Wed, 08 May 2013 17:37:09 GMT

Would anyone happen to know if the Help Viewer is an issue with InDesign CS6? Even with a manual install the Help feature launches without issues the first time and won’t launch after the second time. This is the message we are receiving on Windows 7:

“Help viewer is not installed check your internet connection and reinstall InDesign”