Adobe Community: Message List - Insert Image broken in Chrome

Re: Insert Image broken in Chrome

forums_noreply@adobe.com — Wed, 22 May 2013 01:52:01 GMT

Pat,

For Insert Link in Chrome (XP-Pro SP3), I have actually gone to get a haircut, just over the mountain, and nothing changed in what I would guess was a full 45 mins.

Yes, in some instances, "waiting out" a screen can yield dividends, but I think that this is just not one of those - but would be happy to be corrected.

Hunt

Re: Insert Image broken in Chrome

forums_noreply@adobe.com — Tue, 21 May 2013 05:41:45 GMT

Some of these pop-up dialogs, regardless of the browser, you just have to wait them out. Sometimes it's a few seconds, sometimes a few minutes - eventually they will open up.

Hmm, I tried Insert Image one hour and 20 minutes ago, and it's still all black.

Re: Insert Image broken in Chrome

forums_noreply@adobe.com — Tue, 21 May 2013 02:51:38 GMT

John R. Ellis wrote:

Insert Image in Chrome brings up a completely black dialog with no visible controls...

Some of these pop-up dialogs, regardless of the browser, you just have to wait them out. Sometimes it's a few seconds, sometimes a few minutes - eventually they will open up.

Re: Insert Image broken in Chrome

forums_noreply@adobe.com — Tue, 21 May 2013 01:54:51 GMT

John,

It sounds like it's a "six of one, half-dozen of another" situation. I can Attach Images in Chrome, but not Attach Links. In IE 8, I can Attach Links, but not Images... such is life.

From Chrome on Windows XP-Pro SP3.

Good luck,

Hunt

Re: Insert Image broken in Chrome

forums_noreply@adobe.com — Mon, 20 May 2013 22:31:54 GMT

OK, thanks. IE is working again, so I'll use that.

Re: Insert Image broken in Chrome

forums_noreply@adobe.com — Mon, 20 May 2013 22:27:55 GMT

Not sure what else to offer. I've tested using Chrome on both Mac and Windows and have not been able to duplicate the condition.

Re: Insert Image broken in Chrome

forums_noreply@adobe.com — Mon, 20 May 2013 22:18:15 GMT

That took me to the same dialog I used before:

I checked everything again, but still no effect :-<

Re: Insert Image broken in Chrome

forums_noreply@adobe.com — Mon, 20 May 2013 22:02:07 GMT

I'm not sure if that would clear the cache. Try this…

go to chrome//settings and click on Show Advanced Settings

In the Privacy section click Clear Browsing Data

Then check the Empty the Cache check box

Thanks!

Re: Insert Image broken in Chrome

forums_noreply@adobe.com — Mon, 20 May 2013 20:56:50 GMT

I just did Settings > History > Clear Browsing Data and selected everything from the beginning of time and then restarted the browser. But I get the exact same symptoms, an all-black Insert Image dialog.

Re: Insert Image broken in Chrome

forums_noreply@adobe.com — Mon, 20 May 2013 19:19:23 GMT

Testing from Chrome/Windows.

Re: Insert Image broken in Chrome

forums_noreply@adobe.com — Mon, 20 May 2013 19:18:53 GMT

I'm on the same version of Windows and Chrome and can't duplicate this. Have you tried clearing your browser cache or anything like that?

Re: Insert Image broken in Chrome

forums_noreply@adobe.com — Mon, 20 May 2013 17:07:47 GMT

That happened to me with IE 8 (on XP-Pro), and I went to Chrome to fix it.

I have not encountered that issue yet, using Chrome, BUT with some fairly recent Jive update, I did lose my Attach Link function - looks exactly like your screen-cap for Attach Image.

My Chrome is Version 26.0.1410.64 m also, and I just Attached about 8 Images this AM (Monday, May 20).

Hunt

Insert Image broken in Chrome

forums_noreply@adobe.com — Mon, 20 May 2013 16:46:13 GMT

Insert Image in Chrome brings up a completely black dialog with no visible controls:

(Most recent Chrome, version 26.0.1410.64 m on Windows 7 64.)

Wish I knew which browser Jive/Adobe is testing with, so I could just use that and not worry. I had switched to Chrome when IE broke, but it looks IE is now working again.