Adobe Community: Message List - adobe CEF helper

Re: adobe CEF helper

forums_noreply@adobe.com — Fri, 14 Feb 2014 16:37:21 GMT

Locking this discussion as the cause of the excessive usage of Adobe CEF Helper was addressed in version 1.1.2.232. For full release notes please see Creative Cloud app for desktop | Release Notes - http://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html.

If you are experiencing difficulties with the Adobe CEF Helper please post a new discussion with the specifics of the behavior you are encountering.

Re: adobe CEF helper

forums_noreply@adobe.com — Tue, 17 Dec 2013 03:47:10 GMT

I made the wrong assumption that you were running the CC app on Windows 7 from the beginning. So I agree with you that there is a fundamental flaw in the code that is creating this problem and I have suggested this before. It seems odd to me that the CEF helper app has to run in more than one instance, rather than be shared among the various Adobe apps that it is attached to. Each running process is consuming CPU time which, in the aggregate, is maxing out your system.

Re: adobe CEF helper

forums_noreply@adobe.com — Mon, 16 Dec 2013 22:54:22 GMT

I am not resisting the "fix", I just doubt that it will help. I installed the Creative Cloud on my PC for the first time less than a week ago, so reinstalling everything hardly seems like a fix. It may resolve the issue for a couple of days, but so does restarting the Creative Cloud desktop.

I had the same issue on my MacBook Pro before I switched to a PC with Windows 7 (for reasons totally unrelated to this problem with CC).

I am pretty sure that it is a bug in the application causing an endless loop, based on the fact that it takes up 100% CPU on one of my cores when it happens, and I think the real fix will require some kind of effort from the software developers at adobe.

But thanks for your input.

Re: adobe CEF helper

forums_noreply@adobe.com — Mon, 16 Dec 2013 01:15:46 GMT

I am sorry to hear that you are still stuck where I was a couple of months ago. If you've been resisting the fix that I laid out in comment 111 back in October, I can understand why because it's an onerous task that must be undertaken if you want to use the app. After all is said and done, however, I can attest that it was worth it. Don't forget to rename the database file for safety sake, and use the Cleaner Tool carefully. Also, take note that the latest version of the CC app is 1.1.2.260. Like yourself, I have an engineering background and maybe because of that I was damned if I couldn't resolve this problem.

Re: adobe CEF helper

forums_noreply@adobe.com — Sun, 15 Dec 2013 23:46:37 GMT

Still seeing this issue on my Windows 7 PC running the latest version of Creative Cloud desktop. The solutions offered are not really solutions. Being a software engineer myself I was really surprised to see that this issue was already reported in June and hasn't been resolved yet. Come on adobe, you can do better than that.

Re: adobe CEF helper

forums_noreply@adobe.com — Mon, 04 Nov 2013 19:46:59 GMT

On my Mini the Energy impact is about 10.1, but I have the latest version of CC. (Now my CEF helper process is usually 0% CPU.) You might want to make sure you have the latest CC. The Mavericks Activity Monitor is a huge improvement, almost worth the upgrade in itself.

Re: adobe CEF helper

forums_noreply@adobe.com — Mon, 04 Nov 2013 17:53:15 GMT

Thank you Mavericks for alerting me to the fact that Creative Cloud is actually the #1 energy drain on my Macbook

Re: adobe CEF helper

forums_noreply@adobe.com — Mon, 28 Oct 2013 15:38:52 GMT

To summarize what has been discussed.

First there has been an update made to the Adobe Creative Cloud application which has resolved this difficulty. Please verify that you are using version 1.1.2.232 or later.

You can find the current version by opening the Creative Cloud Applicaton and then selecting Preferences per the screen shot below:

You can then go to General > Account and you wil see the version number. Please see the image below for an example:

If you are already using version 1.1.2.232 or later then the next step is to quit an reopen the Creative Cloud desktop application. This often time allows the tabs to update properly and the CPU usage of the Adobe CEF helper application will decrease.

If you still continue to face difficulties with high CPU usage then please use the instructions above to Sign out and back into the Creative Cloud application. This again usually allows CPU usage to return to a normal level of 1 to 3 percent.

Finally if none of these steps have helped you can quit the Creative Cloud Desktop application and continue to use your Adobe Creative software titles. The Adobe Creative software titles included with the Creative Cloud Membership will not be affected by the Creative Cloud Desktop application being closed.

Re: adobe CEF helper

forums_noreply@adobe.com — Mon, 28 Oct 2013 02:59:26 GMT

That simple trick fixed it for me. But my question why doesn't the mighty Adobe fix this problem after existing for months. Makes me wonder, again, about the eficacy of this cloud program for us customers. I understand it is good for Adobe, but nagging problems like this not being fixed are what I was worrying about as a company has a guaranteed source of income with no incentive to improve or get better. We are all going to have to pay our monthly fee no matter the performance of the product!

Not good I don't thnink.

Re: adobe CEF helper

forums_noreply@adobe.com — Sun, 27 Oct 2013 22:44:16 GMT

THIS!

.... fixed it.

(re: Glen Speckert comment, "Pull down the Cog wheel, select View your updates and requests, and hit "Go Back".")

Re: adobe CEF helper

forums_noreply@adobe.com — Sun, 27 Oct 2013 21:13:24 GMT

Yes...Adobe Creative Cloud (14%) and Adobe CEF Helper (24.9) drain on CPU is ridiculous.

I'm still not clear how to reduce this?

Does anyone have some easy 1-2-3 steps?

Thank you!!!

Re: adobe CEF helper

forums_noreply@adobe.com — Thu, 24 Oct 2013 17:34:00 GMT

TJM JHWY I had the same issue as well when upgrading to 10.9. Signing out and back in of the Creative Cloud desktop app then returned the Adobe CEF Helper back to it's normal CPU level.

For any new viewers of this discussion please make sure to review this discussion in it's entirety for the different solutions offered.

Re: adobe CEF helper

forums_noreply@adobe.com — Thu, 24 Oct 2013 16:41:59 GMT

Does Anyone have a good answer for the CPU issue and Adobe CEF Helper running high % (up to 25% usuage)?

All I'm finding is they arte working on it....

Re: adobe CEF helper

forums_noreply@adobe.com — Thu, 24 Oct 2013 16:41:26 GMT

Jeff: I just discovered this problem on my laptop after upgrading to Mavericks (though I realize it didn't have anything to do with the Mavericks upgrade), thought I had a battery problem. Can you please post a concise set of steps I need to follow to attempt fix this issue? It would be helpful to post what version of CC Desktop is the most current as well. I want to be able to use the full resourses of the CC subscription that I am paying for including the ability to sync CC files; which I beleive requires CC Desktop to be running. Thanks - T.J.

Re: adobe CEF helper

forums_noreply@adobe.com — Tue, 22 Oct 2013 21:17:36 GMT

My CC was also taking up 10-20% CPU, with the helper apps on the lower end of that per instance. I saw that the HOME loading in the tab on the menu bar was hanging. I signed out, signed back in, restarted the app, and all is normal now. The helper apps are taking less than 1% and the main CC app is taking just barely over 1%. Hope that helps.

Re: adobe CEF helper

forums_noreply@adobe.com — Fri, 18 Oct 2013 20:35:28 GMT

It's seriously insane that more than 3 months later this hasn't been resolved. Just realized CEF helper has been sucking up 20% of my CPU and killing battery life on my Macbook Pro. Launch at login disabled!

Re: adobe CEF helper

forums_noreply@adobe.com — Thu, 17 Oct 2013 22:38:38 GMT

No Bob if it is dropping down to 0 or almost 0% then this is normal behavior. For users continuing to see high CPU usage, and who wish to keep the Adobe Creative Cloud application open, they may want to try this step if the other possible solutions in this discussion have not helped.

Re: adobe CEF helper

forums_noreply@adobe.com — Thu, 17 Oct 2013 22:34:49 GMT

Jeff, when the CC Home tab is not trying to update itself, i.e. when some content is there, then the CPU usage drops to 0 or almost 0 so that would still point to a file permission issue? But thanks for the suggestion, I will try it, if it is not too much trouble. Otherwise I will just keep CC closed.

Re: adobe CEF helper

forums_noreply@adobe.com — Thu, 17 Oct 2013 20:30:04 GMT

Bobmepp after a more in-depth discussion with Michael it is certainly possible that the high CPU usage could be due to a file permission issue. You may want to try a newly created local admin account to see if you face the same difficulty.

Re: adobe CEF helper

forums_noreply@adobe.com — Thu, 17 Oct 2013 20:02:45 GMT

See my screen shot (above) from my MacMini, showing usage when CC is trying to update its home tab. This drops to 8% when I switch to the app tap but that is still too high. The good news is your apps will call home to Adobe just fine without CC. I have it closed most of the time. You can even check for updates from the Help menu. I think CC is mainly for document and font sync and for actively monitoring Behance, none of which I need to do regularly. It would be a pain for those who need these functions.

Re: adobe CEF helper

forums_noreply@adobe.com — Thu, 17 Oct 2013 18:25:24 GMT

Jeff,

I am still having a cef helper issue of a minor sort. On Mac OS X 10.8.5, if I am on the Home tab of CC, then one instance of the cef helper process' CPU usage goes up to 11% or sometimes much more. As soon as I leave the Home tab, and just stay on the Apps tab, then the CPU usage drops to about 8%. This is only when there is a spinning disk on the home tab. If the home tab is populated with text, the the cef helper usage drops to 0%. My workaround, I just keep CC closed, as my Photoshop and Illustrator apps don't really need the CC app to run, afik. If you want more details, please let me know. Incidentally, I am glad I have no need for file or font sync, because when I tried to use those, then the CPU usage really shot up into the 30 to 50% range or more. This sure does seem like a bug in the CC app, and I hope it can be fixed soon. See attached screen shot.

Re: adobe CEF helper

forums_noreply@adobe.com — Wed, 16 Oct 2013 17:03:41 GMT

Having the same issue. What a pain in the rear!

CPU usage at approx 20% on late 2011 MBP running OS X 10.8.5.

Forced Quit in Activity Monitor has relieved the issue for now. Happy to live without CC hogging resources.

BTW, what is CC and why do I need it running in the background?

Re: adobe CEF helper

forums_noreply@adobe.com — Tue, 15 Oct 2013 23:31:09 GMT

Thank you Jeff for providing that link. I commented there that the solution that was offered was perfect for so many cases where permission issues arise. Upon reading the steps to follow as a fix, I realized that I had used them in the past but simply forgot them today. The key to this solution, and several others, is to re-name files and folders. I simply got lucky in not having to fight this illogical permission framework. This link should be circulated among your reps and their supervisors. After about 30 minutes on the phone with a supervisor today, he seemed to have given up because he interrupted the session with the promise to call back in 20 minutes. That was 9 hours ago and I still haven't recieved the call back.

Re: adobe CEF helper

forums_noreply@adobe.com — Tue, 15 Oct 2013 20:35:24 GMT

Thanks Michael. For others looking for information on how to adjust their file permissions please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

Re: adobe CEF helper

forums_noreply@adobe.com — Tue, 15 Oct 2013 20:23:38 GMT

I was denied access to the Adobe folders in C:/PROGRAM FILES (X86)/ADOBE and C:/PROGRAM FILES (X86)/COMMON FILES/ADOBE. Every user name that I was using had full permissions and yet they didn't work. But when I looked at the files that are in those folders, I realized that they would not conflict with what I was doing. So running the cleaner tool was successful and the rest went just fine. The outcome was great here at home on my Windows PC, but we still have permission problems at work on a number Mac's running CS5 apps. We are working on that as a separate matter.

Re: adobe CEF helper

forums_noreply@adobe.com — Tue, 15 Oct 2013 19:58:29 GMT

Thanks for the update Michael. Can you provide any more details regarding the Windows system issues which you ended up resolving?

Re: adobe CEF helper

forums_noreply@adobe.com — Tue, 15 Oct 2013 19:11:21 GMT

All of the issues that I have discussed here were resolved today by my finally biting the bullet and starting from scratch. This involved uninstalling every Adobe App (except Flash Player); deleting every folder and file on my Windows 7 system associated with Adobe; emptying Trash; running the Adobe Cleaner Tool; installing the Creative Cloud Desktop App and checking that it worked; and, reinstalling the four critical apps that I use. The entire process took 8 hours, some of which was due to basic Windows system issues. I hope now to be out of this discussion. Let me add that all of my apps are working better and faster than before.

Re: adobe CEF helper

forums_noreply@adobe.com — Tue, 01 Oct 2013 17:15:49 GMT

On a Mac-Mini I am also experiencing a 10% hit on average. Incidently, I was experiencing ultra high CPU percentages by the Core Sync process (upwards of 60%) when I was trying out font sync, such that I have turned that off and do not consider that service usable. I don't think it is available to me anyhow, as I have switched to the photoshop/lightroom subscription to save money. The font sync is the only thing that has ever made my Mini run hot.

Actually as I write this, I closed and re-opened the CC app as advised above, and now there are two instances of the process running, one of them at 0 percent, but the other at 25.6 percent. It is a steady percent not just the app opening hit. This clearly needs to be fixed, as it appears to be a new issue on my mini. I will now only run the creative cloud app when I need to check for updates, as the last thing I want is CPU hits when I trying to do something complex with photoshop.

Re: adobe CEF helper

forums_noreply@adobe.com — Thu, 26 Sep 2013 12:53:28 GMT

Exactly the same here, it's almost as if the Home screen is hogging the resources until you go to preferences to show updates. There's a bug here that doesn't load the the home screen that needs fixing.

Re: adobe CEF helper

forums_noreply@adobe.com — Tue, 24 Sep 2013 01:43:56 GMT

If IPv6 interoperability is a problem, it lies with Adobe and not with my ISP or equipment. I would imagine that Adobe has been using this protocol for a long time now together with all the other major web companies that have adopted it. But one never knows for sure unless you ask the specific question. Have I just done that?

Re: adobe CEF helper

forums_noreply@adobe.com — Mon, 23 Sep 2013 15:35:45 GMT

Mine also worked for a while, the problem started again, then the problem stopped again, now the problem is back. I'll just leave it shutdown except for when checking for updates. I'll try leaving it on in a few months and see if it magically fixes itself again.

Hmmm, sitting here thinking about it. I wonder if Adobe (or their CDN (Content Distribution Network like Akamai/Limelight) is uing IPv6, and now that Comcast has rolled out IPv6 pretty much nationwide for anyone with an IPv6 compatible router/computer that that could be causing issues. No idea. Will have to sniff the connection next time I have some free time... Ha! Free time! I'm too funny.

Re: adobe CEF helper

forums_noreply@adobe.com — Mon, 23 Sep 2013 15:03:47 GMT

Thank you for your input. I am happy that I refused to go through the grueling process that was suggested to me for a second time. Now that I think of it, the rep that I spoke of may not really have had a fix after all. So I agree that we should push for a traditional software fix and wait for it before messing with our apps again. I don't want to build on the resentment that I have forming for Adobe when I happen to be one of its great fans. One wonders why the engineering staff hasn't chimed in here to give us a sense of what they are up to, if anything. I would certainly like to know why the CEF Helper process is considered to be running properly when it does so in three simultaneous instances. Also, if there is indeed some newly-identified hidden file somewhere, tell us what it is so we can check to see if it exists on our system.

Re: adobe CEF helper

forums_noreply@adobe.com — Mon, 23 Sep 2013 14:55:04 GMT

I feel you frustration. I was having the same problem but now my Creative Cloud is using only 0.4% and my CEF Helper(s) 0.0%. I don't know at what point the problem was corrected but I noticed it after I updated my OS and CC to the latest versions. I also performed a lot of disk drive maintenance.

Either Adobe hasn't fixed the problem and there is something specific about my system that has resolved the issue or Adobe has fixed the problem and there is something specific about your system that is still causing the problem.

I would keep an open mind to any suggestions offered by Adobe and others, regardless of how incredulouos or inconveient they might seem.

MacBook Pro 2.4 GHz, 8GB RAM, OS 10.8.5.

Re: adobe CEF helper

forums_noreply@adobe.com — Mon, 23 Sep 2013 14:18:16 GMT

Yeap. I agree. I'm not uninstalling every app and every hidden file again just to see if there is a new hidden file that the customer support team missed a couple of months ago. It took me the better part of a day between being on the phone with them to uninstall EVERYHTING and then re-install EVERYTHING again.

There should be a specific fix that corrects this issue other than a complete uninstall and re-install. It should come in the form of a software update (easiest for everyone) or a specific download that we download and run on our machines which corrects the issue and we get back to work. I'm still just quiting the Creative Cloud application for the time being and running it once a week or so, but that clearly is NOT how things are intended to work... but since I have to get work done, that's the way they have to work right now.

Re: adobe CEF helper

forums_noreply@adobe.com — Mon, 23 Sep 2013 14:04:40 GMT

This long-ago reported and even-longer-unfixed problem with Creative Cloud remains...unfixed!

On an iMac running OS X 10.8.5 and Creative Cloud.app 2.1.2.232...yet again...I have to continue to terminate the Adobe CEF Helper process (many, many times!) running ~14% of CPU...and "stalling" the computer.

ADOBE: You have received so many reports on this problem...why does it remain a persistant issue? Why are you asking customers to waste time filing cases when you have ample evidence of a problem? The resolution to this problem should not require a case number...it should be in the next (timely!) update to Creative Cloud.

Re: adobe CEF helper

forums_noreply@adobe.com — Sat, 21 Sep 2013 00:26:13 GMT

Yes, I had a similar problem on my Samsung Series 7 Gamer laptop. (3.1Ghz i7 Processor, Windows 7)

It happened immediately following the last Adobe Cloud update.

Using the Task Manager along with the Processes and Services tab, I found CEF Helper was chewing up about 30% of my CPU time.

Thanks to all in this blog for helping me identify the application launching this service.

I uninstalled Adobe Cloud and now do my updates directly through the Update Manager inside the programs (Lr, Ps, Premier Pro).

Everything is now back to normal.

Re: adobe CEF helper

forums_noreply@adobe.com — Fri, 20 Sep 2013 21:15:01 GMT

I have had a similar case open for weeks and today I was finally called by a rep who knew everything about the issue. She wanted to uninstall all of my apps, scrub some hidden files, and then reinstall everything. Not having the time today for such a lenghthy process, I postponed this effort until Oct. 4th. I am, however, pretty encouraged by her knowledge of the topic and the news that there is a brand new fix that has been working. AdWebAgency can either wait for a call back, or intitiate one himself using his case number. Let me mention that I recounted to the rep today everything that has been tried, which includes all of the steps mentioned above. She said that there were indeed more hidden files that have been identified and it is those that are causing the problem.

Re: adobe CEF helper

forums_noreply@adobe.com — Fri, 20 Sep 2013 20:27:44 GMT

AdWebAgency I am showing that your case was picked on September 18.

Re: adobe CEF helper

forums_noreply@adobe.com — Fri, 20 Sep 2013 18:08:41 GMT

Jeff, I did not hear from the support team and can confirm, there is no working solution in this discussion.

Re: adobe CEF helper

forums_noreply@adobe.com — Fri, 20 Sep 2013 16:32:52 GMT

Just for notice:

Mac OS 10.8.4: Creative Cloud App updated today

but empty home screen still remaining with spin loader.

And a cpu load of around 20%.

Tried every in this thread offered solution ...

Re: adobe CEF helper

forums_noreply@adobe.com — Fri, 20 Sep 2013 15:36:40 GMT

CoveryJay and CraigFisv I would encourage each of you to review this discussion as there are several steps which you can implement which will likely resolve your difficulties. If you are confident that you have completed the steps listed in this discussion then I would encourage you to contact our support team directly and open a case. You can contact our support team at http://adobe.ly/yxj0t6.

Re: adobe CEF helper

forums_noreply@adobe.com — Fri, 20 Sep 2013 13:11:06 GMT

The forever loading wheel has returned to the Home tab for me as well. For awhile there it seemed to be behaving correctly but not anymore (Creative Cloud 1.1.2.232 on OSX 10.8.5). The previously suggested Settings > View Your Updates & Requests > Go Back does still work, allowing the Home tab to say "Your Home Feed Is Empty" instead of endlessly trying to load whatever content it seemingly cannot find.

Re: adobe CEF helper

forums_noreply@adobe.com — Fri, 20 Sep 2013 01:06:10 GMT

I'm still having the same problem as described by others. I have tried everything. A couple of months back I had other issues with no updates able to be installed and the Support Center team had me COMPLETELY manually remove everything off of my machine and start over. So, the installs should be about as clean as can be.

I did receive the updated Creative Cloud app a few days ago as well. Issue still present, loading on the home screen taking up 13-15% CPU. I just have to kill Creative Cloud every so often, but prefer the bug to be fixed.

Re: adobe CEF helper

forums_noreply@adobe.com — Wed, 18 Sep 2013 20:16:39 GMT

Thanks, I will read through it again but I don't remember seeing anything I hadn't tried before.

Re: adobe CEF helper

forums_noreply@adobe.com — Wed, 18 Sep 2013 20:11:54 GMT

AdWebAGency I have requested a member of our support team contact you directly. You may want to re-review the discussion as several suggestions have been offered previously which may resolve your current difficulties.

Re: adobe CEF helper

forums_noreply@adobe.com — Wed, 18 Sep 2013 19:49:39 GMT

The version shown is 1.1.2.232.

One thing I noticed is that the Home panel hardly ever shows anything but the spinning waiting wheel.

Re: adobe CEF helper

forums_noreply@adobe.com — Wed, 18 Sep 2013 14:56:02 GMT

AdWebAgency what version of the Creative Cloud application are you currently using? You can determine the version by completing the following steps:

In the Creative Cloud application click on the gear icon in the top right hand corner
Choose the Preferences option from the fly out menu.
Under the General Tab choose Account
You will find the version listed in the Version field

Re: adobe CEF helper

forums_noreply@adobe.com — Wed, 18 Sep 2013 01:32:12 GMT

The issue is not resolved here, Macbook Pro using 20% when idle and nothing Adobe related in active use. All updates done. It really drains the battery.

Re: adobe CEF helper

forums_noreply@adobe.com — Thu, 12 Sep 2013 20:54:04 GMT

Yes, the latest update to the Creative Cloud has helped a lot. The Adobe CEF Helper is down to just a couple of percent and I have some free memory, and the last Photoshop update worked on the first try!

Re: adobe CEF helper

forums_noreply@adobe.com — Thu, 12 Sep 2013 19:40:24 GMT

Yes. Everything seem to be behaving nicely now. Thanks!