Adobe Community: Message List - Creative Cloud does not remember/store my credentials.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Thu, 09 Oct 2014 05:54:05 GMT

I am suffering from this same issue. It started popping up weeks ago. I sort of ignored it. It sounded like it was just trying to get me to sign up and pay for something that I hadn't really been using. I basically only use Photoshop CS6 on a mac and now it's not even letting me open the app until I sign in and sign up for Creative Cloud. I'm extremely confused and frustrated!

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Tue, 19 Aug 2014 14:27:58 GMT

Same problem - no help from "support"

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Mon, 21 Jul 2014 11:49:17 GMT

Just finished another 2 hour session on phone with Support and they finally found the issue :-)

For some reason there was a time mismatch in log files (~/Library/Logs/amt3log) when opened in Console and the current OS time/clock set automatically by my timezone.

Somehow the supporter managed to align the time so it was right in both the OS and logs (not sure how but running some terminal commands etc.)

So everything seems to work now and I am a happy Adobe user again :-)

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Fri, 20 Jun 2014 18:04:17 GMT

I am getting so pissed about this... I am dependant on this to make a living!

I can sign in on some Adobe apps by clicking Trial Mode (even though i pay for the CC monthly subscription, but it's only Photoshop and Indesign this works for (and not at all times).

I am gonna keep calling them several times every day for the next weeks if they dont fix it.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Fri, 20 Jun 2014 17:38:42 GMT

I am having the same problem. I've already spent 1.5 hours on the phone with adobe and no fix. I can't log in at all - I just keep getting cycled through the sign in and then please update your subscription, which is updated. So I pay good money for these programs and I haven't been able to use them for 2 days now? I'm am extremely frustrated just waiting for adobe to call me back.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Fri, 20 Jun 2014 16:07:13 GMT

It has now been a year, and i just updated to Adobe CC 2014, which gave me exact these problems.

Spent an hour on the phone with Adobe support who gave up on finding a solution after trying all the suggested fixes in this thread.

At the same time they said this was the first encounter they have had of this sort of issue.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Tue, 18 Mar 2014 06:25:47 GMT

Hi,

Can you please try solution mentioned in http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-2 48.html and drop a mail at priyjain [at] adobe [dot] com if you are still facing this issue.

Priyank

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Tue, 18 Mar 2014 05:08:04 GMT

Hi,

For users who are facing this issue on windows can you please try solution mentioned in http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html and drop a mail at priyjain [at] adobe [dot] com if you are still facing this issue.

Priyank

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Mon, 17 Mar 2014 22:41:57 GMT

This problem keeps happening and no fixes really work. It's absolutely insane that adobe is not able to deliver a software activation. It's implemented worse than their so called features.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Thu, 27 Feb 2014 01:30:35 GMT

Hi There, this didnt help me and i still have to sign agreement everytime i open an application - i often work on location and sometimes dont have internet connection - im worried as i need to work on very large video production projects ongoing

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Tue, 25 Feb 2014 21:43:44 GMT

In the past I chose CorelDRAW over Illustrator because it was a superior illustration application. It was many years before Illustrator added functions that Corel built in from the early releases. I can't believe that I now have to have to register everytime I use the Adobe software. What a waste of time.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Mon, 20 Jan 2014 09:11:17 GMT

For me (and others) its problem of language localization.

If your CC is installed in different language than Windows, it keeps logging off (screenshots of license languages here and there proves what i am saying). It can be only that you have international english windows vs North America CC.

ADOBE!!! Fix this already.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Sun, 19 Jan 2014 04:51:06 GMT

I have this issue as well. It looks really bad when you are at a client's site and the software isn't opening up smoothly.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Thu, 16 Jan 2014 13:12:00 GMT

oh my good! iam so glad to cancel this CC Membeship... !!!!!!!!!!!!!!!!!!!!!!!!

every single Doller/Euro was wasted...

at the end i decided to switch to gimp, corel, blender & CO!

I think about to order only the Photoshop Licence as a stand alone licence.. but i dont know.

ADOBE is one of the worsest company...

compared to Microsoft.. i use there 2 Cloud services and when there is a problem there, the wil try to solve this over weeks when its nessercary....

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Thu, 16 Jan 2014 12:54:35 GMT

A new feature? Sure -

We work out how to fix their bugs.

I allowed the updates listed today to install, like the good little girl (idiot!) that I am, and now my PSCC x64 is borked.

The 32bit version works, but 64bit fails to start with error 0x000007b.

Here we go again...

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Tue, 07 Jan 2014 16:10:23 GMT

STILL an issue, apparently not a SINGLE thing has been done to address this, or the MANY other issues plaguing their too-loyal customer base since their brilliant subscription rental software idea.

I'm learning Corel, and I suggest all other designers learn Corel, because that's where the industry is headed now that Adobe's jumped the shark.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Sun, 29 Dec 2013 23:00:02 GMT

Well, I thought I would reply to let anyone reading this discussion know that the issue is not resolved. I spoke to Adobe last in mid-November and keep updating the support case every week or so just so they know that they are still failing in their ability to support me.

And hey,wasn't this whole Creative Cloud situation supposed to let us get access to new features sooner? Has anyone seen a new feature yet?

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Thu, 05 Dec 2013 16:59:32 GMT

Hi everybody,

the strange thing about this issue is that almost every workaround seems to fix it, but only for some time. After a few days the problem raises its ugly head again and the effect even persisted after I bought a new PC. Having installed a fresh OS, installed Photoshop and three days later...guess what...you all know the nag screens.

Some time ago, I sent my logfiles to Priyank Jain from Adobe (see his post on the first page of this thread) and received two patched dll files from him.

Had to replace the original files with the patched ones (they are stored in eight different locations) and this stopped the problem for roundabout four weeks.

Then the cloud installer made some updates and... I've got the bug again. Replaced the new dlls with the patched ones - nothing changed. Appearently Adobe has "fixed" the application so that the patched dll files do not help anymore. Mailed to Priyank but got no reply. He seems to be fed up either with me, the bug or the company

So I thought "Hey, I don't really need the full cloud, so let's switch to the Photoshop+Lightroom bundle. The full subscription has just been a test, I don't need more than Photoshop - and a company which cannot get its job done, surely does not need €24.59 each month (not to talk about €61), €12.29 is enough for them". Of course Adobe then screwed up my order given by telephone. They managed to cancel the Creative Cloud full subscription but failed in processing the new subscription. My order, submitted October 18th, is still in the status "may take 24 hours". So I called support on November 18th, but they were not able to solve that problem. Contacted support via chat on November 21st but to no avail. Since November 23st they are trying to delete the order.

After the already paid subscription from Creative Cloud ran out while I've been waiting for the Adobe support to fix my order, I just re-ordered the bundle again but this time using the webshop. And to my big amazement at least something at this company actually WORKED! It just took 30 seconds and I got my new subscription.

Now the funniest part: Since restarting the cloud application to get my new (and smaller) credentials, the stupid nag screens and reminders mystically disappeared.

Current status: happy

So Adobe forces me to use the cheaper subscription. And I thought they would just want my money... Anyway, if the issue will rise again, I'll try the suggestion from VisualDevelopment. Sounds great.

Best regards and good luck to you all (I suppose you'll need it considering the "support" we receive from Adobe)

Marc

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Tue, 03 Dec 2013 20:40:09 GMT

Holly smokes; I did not know it was that simple. Thank God you figured out. I don't need the desktop CC also.

Thanks VisualDevelopment.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Tue, 03 Dec 2013 20:20:16 GMT

The only solution that worked for me was un installing the cc desktop app completely and never use it again.My apps do work all now,I do get the updates without the app running and no signing out.I did try all the solutions and this was the only one that worked.As long as Adobe will not solve this problem I won't be using the desktop app for cc.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Tue, 03 Dec 2013 17:40:28 GMT

Hi Twilson,

This is definitely interesting. I will try it out. Thanks for the idea. I hope it works for me also.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Tue, 03 Dec 2013 17:39:10 GMT

Hi middle.aged.hack and all readers and forum members,

Agreed with you totally this is so frustrating. It is becoming a nightmare. When this type of problems go on for so long, is when the large corporation become very cocky and I am talking not only about the support person who made you spend all that time all over again. It is the complete Adobe company becoming cocky and from similar companies in the past we know what happens, how their reputation goes down severely and they have to start working their way up again. Some are lucky and manage to recuperate themselves as it happened with Norton in the past, but some do not get that lucky and have to sale out their shares to other companies.

I was a programmer in the past and I know very well that this issue is simple to be solved by them. It should really not be that difficult to resolve. The problem is that most probably they are trying to solve some other security mechanisms for themselves regarding the usage of the software and to avoid piracy or improper use that it has become a mess to set it up corretly and therefore causing all this inconveniences and annoyance to all of us the customers. But as you say, they are sharp collecting the payments from us. I am also considereing to go back and use the traditional appllication even they have few less features which help us do some tasks easier but yet could be done other ways.

Let's hope they come into common sense.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Tue, 03 Dec 2013 17:05:33 GMT

Upon looking at the folder, the permissions already seem to be set right. I think that it's great that Adobe folks are trying to find the problem at some level, but at least for me, that's not it.

I spent about 90 minutes on the phone with a support person who had me uninstall CC and clean it out, then after multiple restarts, reinstall it. I told him at the time that I really doubted it would work having done it before, but he was confident to the point of being cocky.

Obviously it didn't work. I can get CC to fail pretty regularly just by going to part of the house where wi-fi is spotty and then launching a few Adobe apps. At that point the logo in the tray goes gray and I have to re-login and accept the EULA's again.

I'll try quitting the CC app for a while, the last time I did this it thought all my apps were on 30-day trial.

I know I'm not the only person to express confusion and frustration that this system works so poorly. Adobe is not a new company and in fact they rose to prominence by offering software solutions that somehow avoided the problems that their bug-ridden competitors often had. I'm incensed at paying monthly for something that really doesn't work terribly well especially since I have to tell you, I could probably get most of my work done quite satisfyingly with Photoshop 7, Illustrator 10, and InDesign 2. There really have been only a few features in the 10+ years since those programs were current that I need.

The biggest disappointment of all, however, was the way the support rep didn't listen to the things I had already done and wasted a prodigious amount of my time with a fix I knew wouldn't work. I repeatedly asked to be transferred to a higher level of support and he wouldn't do it, and he claimed he would respond to my posts on their issue report system but really took about a week to get back to me the first time and hasn't gotten back to me since.

It would be easy to call this "the biggest debacle of my life" and claim that Adobe is a "total POS' or whatever but let's not get caught in the hype. This is an inconvenience, but it's enough of an inconvenience in conjunction with the monthly slap-in-the-face credit card bill that I'll consider other options when the year is up. I might go back to my legitimate, owned version of CS6 or just look for other options.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Mon, 02 Dec 2013 02:38:55 GMT

I've found a workaround of sorts for those of you who are still getting the log in and nag screens etc. I've found that by keeping the actual Creative Cloud app closed, the other Adobe programs will stay logged in. I've been running it this way for a couple of weeks now and haven't had to sign in at all. It's inconvenient if you need to keep your files synced constantly, but other than that it seems to work quite well. You can just open the Creative Cloud app when you need to sync your files and hopefully it won't log out while it's doing it.

At any rate, it's the best I can come up with until Adobe themselves get off their proverbials and fix the damn thing.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Fri, 29 Nov 2013 04:55:53 GMT

Hi all

I have just received this from Adobe via the case I opened with them about this. I have applied the change to my Windows system, but too soon to say if it works yet.

However if you would like to try it as well and give me feedback on if this solves the problem for you then here is what they suggest...

---

This is a follow-up email regarding the ongoing issue with Adobe EULA screen re-appearing on launching Adobe CC applications.

This is to inform you that to troubleshoot this issue please follow the steps depending on the operating system you’re using:

For Windows:

1) Navigate to the location: C:\Program Files(x86)\Common Files\
2) Right click on the Adobe folder and provide Full control permissions in the following way:

Right click on folder > Properties > Security tab > Advanced button.
Click Owner tab. It will show you the current Owner name.
Under Change Owner to: highlight your account name and click on Edit button.
Highlight your account name again under Change Owner to: and then Click Ok.
Click Ok again to Exit the Advanced Security Settings.
Click Ok once more to accept the security settings changes and exit the Adobe folder properties dialog.

3) Now launch the CC apps and test the issue.

For Mac:

1) Navigate to the location: /Library/Application Support/
2) Command+Left Click on the Adobe folder and click Get Info.
3) Expand the Sharing & Permissions section.
4) Check whether your account name is listed under this section. If not click on the lock icon and enter your Mac credentials.
5) Click on the + icon to add your current account and from the Privilege drop down: choose Read and Write.
6) Finally click on the Gear icon and choose “Apply to enclosed items”.
7) Re-launch CC applications and test the issue.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Thu, 28 Nov 2013 20:15:31 GMT

Same problem for me, keep logging out on Windows platform, i believed at first instance in a compatibility problem with Win 8.1 x64 but i see also problems on 7 from you, on Mac OSX Mountain no problem.
Any news?! it's incredible such a problem not solved for so long! o.O

Kind regards

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Tue, 26 Nov 2013 15:09:14 GMT

Same issue. In fact, LOTS of issues since I got CC, NONE of which Adobe has addressed. If they're really trying to completely destroy customer loyalty and drive people to alternatives like Corel, well played. The subscription software rental thing is a ripoff, the programs are more full of bugs than ever, and apparently Adobe is NOT using this new windfall of profits to invest in product support. This is how Quark died...not the business model you want to follow.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Wed, 20 Nov 2013 23:19:13 GMT

You're 100% correct!

I have CC on my laptop for out of office work... I HAVE to find a connection in order to use it because if I do not I cannot. They've told me and everyone else that you can be offline for 30 days before prompted, this is not true because I can do 10 mins and have to re-log into the main CC app in order to open Photoshop. I open and close photoshop a lot because I need it close to run other apps. If I open and close it enough times It will log me out of CC and ask to log back in and there is no option to say later. YOU HAVE TO LOGIN!

I finally snapped and installed CS6 on my laptop and just left CC on my desktop because I cannot handle this anymore. I'm slowly going back to CS5.5 and CS6.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Wed, 20 Nov 2013 18:34:18 GMT

Every time I try one of the suggestions here it seems to work for a few days then boom.

The issue definitely gets worse if I move somewhere with spotty wi-fi. It's like if Creative Cloud doesn't have an always-on internet connection it freaks out.

I would like to say again, this should be one of the easiest, most basic parts of the software. How many millions of sites use authentication every day? Why does this not work?

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Fri, 15 Nov 2013 06:59:43 GMT

I was able to solve the issue with many less steps then everyone else.

1) C:\Users\<NAME>\AppData\Local\Adobe\OOBE and renamed the only file in there to somehting else

2) Closed out any running version of Creative Cloud

3) Opened creative cloud AS ADMINISTRATOR (*just being an admin and double clicking doesn't work. You need to right click on the icon and select "RUN THIS PROGRAM AS ADMINISTRATOR".

That should do it. At least it did for me.

Also, you can set up the program to always run as administrator in the progams "properties" and selecting the compatibility tab and checking the box in Privilege Level to "Run this program as administrator" and click apply. Then you can just double click the icon and it will always run as admin.

Have fun!

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Thu, 14 Nov 2013 21:02:08 GMT

After having this problem on my old Windows 7 PC, I bought a new PC, installed Windows 8.1 and guess what - the very same problem raises its ugly head again.

Please login...blah blah... the stupid cloud icon is black, then a few minutes it is grayed out.

Well, at least I could cancel the full subscription and switch to the "photoshop only" offer. Of course this piece of crap still does not work as it should - but at least I'm not giving them much money for their inability.

(On the 18th I will see if they really made it to let the new subscription start or if they just killed the full subscription. According to my experiences with Adobe so far, I fear the worst... but ok, could just install CS6 and wait for the big bang)

Waiting for a fix? Seems there won't be a fix - Adobe is busy with counting money and, of course, loosing their customer data to some hackers.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Thu, 14 Nov 2013 12:59:16 GMT

Just adding my name to the ever increasing list of people faced with this problem. I never had any issues previously, but ever since I reinstalled Windows 8 (Professional x64) earlier this week the Creative Cloud application has been nothing but trouble. It keeps signing out, then requiring me to log back in and accept the license over and over again. Suffice to say, I am getting VERY frustrated. I've tried all the suggestions people have put here, including running it as an Admin and removing the OOBE and SLStore folders with absolutely no success.

THIS IS NOT ACCEPTABLE ADOBE. GIVE US A FIX.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Thu, 14 Nov 2013 09:29:30 GMT

Same thing happens to me, however only when I restart the machine. I am on OSX Mavericks. Been working fine since I upgraded to CC i July, suddenly started a week ago

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Wed, 06 Nov 2013 06:22:27 GMT

I am also having this issue since the Creative Cloud update my system did on the 3rd November.

Now I am being asked to login for everything - even when opening a PDF. And the license agreement is driving me mad.

I have a year's subscription and they manage not to forget my credit card details, yet I can't save my login on my computer?

This is very irritating indeed.

I am on Windows 7 (64bit) with full admin rights.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Thu, 17 Oct 2013 22:29:59 GMT

This has gotten much worse the last week or so, I am now losing credentials as often as 5 times an hour. I have already tried deleting OPM.db, that doesn't fix it.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Thu, 17 Oct 2013 09:00:40 GMT

I had an issue with my account when I upgraded to CS6 (that's as far as Im going judging by the mess I see happening now) and my experience with the Indian tech support was so frustrating, I spent 10 hours on the phone to them and got nowhere - I might as well have been speaking a different language.

In the end I looked up the Adobe number in UK and rang them, was put through to a lovely English speaking lady who sorted out my issue in one minute.

As I thanked her I suggested that I post her number in the forum so that others may benefit from her wisdom and ability to sort out problems where tech support can not. She begged me not to do that.

I feel though that if the Adobe switchboard were to start taking calls where Tech support were not able to sort things out quickly, then the management might sit up and take note.

Just saying.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Thu, 17 Oct 2013 05:19:06 GMT

I did try everything.Neither starting the cc desktop app as admin,the cleaning of some files,new installation,changing the language settings did work out.CC desktop app is still signing me out every few days,start the apps and accept license again and again.Nothing works.

CS6 worked perfectly but CC desktop app does not.At the end of my subscription I will stop it and move to work with software that does work.Adobe does not help even with direct support chat it still does not work.I am tired of this.I pay almost 60euros a month for a software that does not work!!!!

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Tue, 01 Oct 2013 02:05:08 GMT

All of a sudden, out of the blue today, this stupid issue has happened to me as well. I am not sure why you guys can't get your act together for those of using CC on a Windows machine.

I am a subscriber and have been for almost a year now and as of this evening, my computer thinks that I am using trial versions of Photoshop CC, InDesign CC, and Illustrator CC. It wants me to put in all my credentials all over again and only wants to give me 30 days on the software. Why?

I have tried what you suggested:

1) Logged out of CC

2) Deleted the OPM.db file

3) Logged in as an administrator - and I could see all my software and that it was "up to date" so it recognized me

4) Opened up Photoshop CC - and it did not recognize me as a subscriber, and asked me to finish my registration.

I am on a Windows Machine running Windows 7.

The software is not recognizing my credentials even though they are right there on the screen in CC. I need to know how to fix this immediately. My business relies on me being able to use this software all day, every day!!! Without access I cannot work, I cannot make a living.

I don't think you understand how important it is that you support all your customers and make this subscription service work seamlessly - not just for your MAC subscribers.

PLEASE HELP!!!!

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Thu, 19 Sep 2013 20:56:42 GMT

Hi everyone,

This is amazing, I having the same problem and have indicated so in other similar posts. They just don't want to fix this problems. It has being more than 6 months know and we continue experiencing this problem.

I think they just don't want to fix this problem. I guess it is a problem for who has no reliable internet service. The worst of it is that we are a lot of us with this type of problem. Can't believe they just don't care.

After all this time it should have being corrected. I have had 3 adobe creative cloud updates and the same thing. They just do updates of features but they do not wan't to spend time fixing this issue.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Fri, 13 Sep 2013 15:09:02 GMT

in wich country you are living?

had today another phonecall with a support guy.. but they dont know how to handle this issue...

on the one side they say they know what todo and we users are all silly and cant install the software but they cant find and provide a solution.

after 1 Week of contacting the support they ask me now to send log files to analyse the problem

but only after i now contacted the press office and told that i thinka bout to release an article about this support behaviour of adobe....

I cant understand this...

unbelievable..

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Fri, 13 Sep 2013 13:52:01 GMT

I have been experiencing the same issue for a week now (several months w/o a problem). Adobe online tech support doesn't seem to understand how to fix this. How do we get a phone number to call in?

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Fri, 13 Sep 2013 01:20:31 GMT

I started this post in June. As of today, I have to log in every time I reboot my computer. During work, the CC connection app disconnects randomly. And I have to sign the Adobe License Agreement 5 or 6 times a day. It is totally frustrating. My first year as a subscriber finished and, with it, my half prize promotion... I feel so disappointed paying for a fully functional software and getting this disturbing log in issues.

Hope someone from staff can update this post again, helping the community understand, fix or troubleshoot this. I've had this problem from day one: MORE THAN A YEAR NOW.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Thu, 12 Sep 2013 18:20:08 GMT

I had a discussion with german support this morning.

The master levelsupport send me a completle wrong solution for the problem.

The supoort guy told me, that adobe knows about the problem..

But we are only !!!! several tousend people of over 2 million subscribers...

Adobe has no big interest to solve this problem

Such an answer sucks!

This is the badest company ever!

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Thu, 12 Sep 2013 18:06:22 GMT

of course Adobe should fix it. Preferrably THIS year, but I really doubt it.

I'm not yet sure if our problems are caused by inability, sadism or both. (if you ask me, the answer is "both")

By the way, guess what... had to enter my account data again today.

Good non-work, Adobe.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Wed, 11 Sep 2013 07:39:02 GMT

this way works NOT for me... i cant and wont deinstall all Adobe apps from my system.

I also use the CS 5 Suite on my system and i should stay there.

this is a problem caused by adobe... and adobe should solve it!

FACT!

i suggest everyone has the same problem to report it via phone to the adobe support..

the told me, that iam the one and only who has this problem

so if you dont report it to adobe .. they will not react and solve it.!

to solve such a big problem by yourself is not our job.. we pay for the sofware each month and

the software should work.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Tue, 10 Sep 2013 20:37:12 GMT

At least on my system, the problem now seems to be solved. After the update to Photoshop 14.1 failed, I have been fed up with this crap.

Following the suggestions from mrjonnywood I made the following steps:

complete uninstall,
running adobe cleaner,
deleting all the leftover directories
reinstalling the applications

No nag screens anymore...yet. We will see how long it'll take for adobe to mess it up again

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Mon, 09 Sep 2013 17:12:46 GMT

iam very shocked about this BAD adobe CC support...

this happens when you devolping sotware in India or China...

BADBADBAD!

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Mon, 09 Sep 2013 17:10:09 GMT

SAME problem for me.. AND Adobe Support says iam the one and only with this problem.... :-(

in my case the 32 bit apps are working fine... the 64 bit apps cant get licensed.

I tried out anything written here. but nothing works for me.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Fri, 06 Sep 2013 10:56:44 GMT

I tried all the steps suggested here and on other threads but no luck. After several hours with Adobe Support including them remotely managing my Mac still no luck. I took matters into my own hands and finally solved the issue for good!

Follow the steps outlined in my post here if you're still having issues. I'm on OS X so some of the folders and file locations will be different for Windows users.

Re: Creative Cloud does not remember/store my credentials.

forums_noreply@adobe.com — Thu, 15 Aug 2013 12:14:42 GMT

This has happened to us before and using the Adobe CC Cleaner tool available for download at Adobe always resolves the issue. Make sure you have a reliable internet connection after you re-install the softawre and login with your Adobe ID. This problem appears to occur under one or more of the following situations in our experience:

1. Changing from to Creative Cloud from a single product subscription

2. Changing from one subscription of CC cloud to another (i.e Moving from an expired subscription to say a new subscription under promo pricing or from retail to academic)

3. Changing from Adobe CC Individual for Adobe CC for Teams

4. Lapse in CC subscription and restarting it again

Hope this helps.