Adobe Community: Message List - creative cloud is blank window why?

Re: creative cloud is blank window why?

forums_noreply@adobe.com — Thu, 13 Nov 2014 14:10:18 GMT

Thank you! Worked perfectly: Win 7 64 Bit

Re: creative cloud is blank window why?

forums_noreply@adobe.com — Tue, 07 Oct 2014 00:43:45 GMT

OMG .."dead nemesis". That could have me mystified until morning!

Anyway your solution was dead simple and dead on!

Thanks bro!

Re: creative cloud is blank window why?

forums_noreply@adobe.com — Mon, 29 Sep 2014 18:40:19 GMT

I just had this same issue and using baraby20's steps fixed it in two minutes flat.

Thanks!

Re: creative cloud is blank window why?

forums_noreply@adobe.com — Wed, 13 Aug 2014 15:02:45 GMT

Had the same problem. Solved by selecting "quit" part of the logo disappears, then reopen and it ran some update. Now seems to be working fine. Hope this helps

Re: creative cloud is blank window why?

forums_noreply@adobe.com — Wed, 13 Aug 2014 14:54:04 GMT

Thank you so much! Worked perfectly!

Re: creative cloud is blank window why?

forums_noreply@adobe.com — Wed, 06 Aug 2014 14:13:40 GMT

Thank you, this worked for me! and thank you for putting together very clear and concise instructions.

Fixed my problem QUICKLY!

Re: creative cloud is blank window why?

forums_noreply@adobe.com — Fri, 01 Aug 2014 16:19:51 GMT

It's really sad and irritating that after more than a year Adobe has not fixed the CC desktop app for Windows. Blank screens, not recognizing installed programs (Lightroom anyone?). Even Office 365 is implemented better for both Win & Mac and that's saying a lot. Adobe should really pull some devs off of adding new features to Photoshop for a week or two and iron this out.

Re: creative cloud is blank window why?

forums_noreply@adobe.com — Sun, 27 Jul 2014 22:04:22 GMT

I had to do the uninstall/reinstall but it all seems to be working now.

Re: creative cloud is blank window why?

forums_noreply@adobe.com — Thu, 24 Jul 2014 15:19:50 GMT

Thank you barnaby20 !!! That actually worked!!!!!

(I was about to give and kill myself)

Re: creative cloud is blank window why?

forums_noreply@adobe.com — Fri, 20 Jun 2014 17:41:53 GMT

So I was having this same issue, and nothing on the forum was working. Ended up talking with customer support and they were able to give me specific instructions similar to the first response on this post, but different, and worked for me... below is relayed to the best of my memory and was on Win7 Pro.

1. Close all adobe programs.

2. Open windows task manager (ctrl + alt+ Delete)

3. Select the processes tab.

4. End all adobe related processes(including "creative cloud" processes)

5. (windows key + R) to open the run prompt window.

6. type or copy/paste "%localappdata%" (without quotations) into the window and select "OK"

7. Navigate to ADOBE>OOBE

8. select and delete the "opm" file

9. Reopen the creative cloud app.

That process worked for me, hope it works for you as well.

Re: creative cloud is blank window why?

forums_noreply@adobe.com — Wed, 19 Feb 2014 10:09:19 GMT

Thanks! It was a bit complicated and I had to log into the new account in safe mode before it let me change the user folder name, but the Ghacks.net instructions were excellent (and be sure to read all the comments as there are a few helpful tips there too). When I went back into my regular user account that I had changed the name of, and opened the Creative Suite window, voila, it was no longer blank and I was able to download the program I wanted! Thanks so much IrishMerlin! Your research has hopefully helped many. It sure helped me!!!!

Weird computer glitches = time wasters. Arghhh...

Re: creative cloud is blank window why?

forums_noreply@adobe.com — Tue, 04 Feb 2014 18:20:01 GMT

I have Windows 7 Premium.

I've tried all the following in the previous posts to no avail, except for creating new windows account. New account was the only way for it to work and I did not want that.

I finally figured out the root of all evil. The ampersand in Windows user folder name (not the Windows displayed user name).

If you have ampersand (&) or other non-alphabet characters in windows user folder name (Example: C:\Users\Bob & Mary), then Flash Builder will fail to install (happened to me), Creative Cloud will display white screen, and/or other miscellaneous problems.

I confirmed this to be true and works:

1) I had blank Creative Cloud window as shown in the first post.

2) I renamed the display username and window user folder name by doing the instructions here:

http://www.ghacks.net/2011/03/28/how-to-change-a-windows-account-name-and-user-profile-fol der-name/

(Example: Change from "Bob & Mary" to "Bob n Mary" - without the quotes)

3) After logging back in my newly renamed account, I opened Creative Cloud and login interface shows up! :-)

Re: creative cloud is blank window why?

forums_noreply@adobe.com — Fri, 20 Dec 2013 15:48:19 GMT

Ok I found it. Apparently two OOBE folders need to be removed C:\Users\[USERNAME]\AppData\Local\Adobe\OOBE and C:\Program Files (x86)\Common Files\Adobe\OOBE and CC reinstalled

Re: creative cloud is blank window why?

forums_noreply@adobe.com — Thu, 19 Dec 2013 19:05:39 GMT

I have the same problem since yesterday (Creative Cloud worked fine so far). I executed the above steps. But no effect. what now? Please help.

Re: creative cloud is blank window why?

forums_noreply@adobe.com — Thu, 31 Oct 2013 18:00:40 GMT

I had to uninstall CC desktop and install it again. Deleting or changing name for OOBE didn't work.

Win8.1 64bit

Re: creative cloud is blank window why?

forums_noreply@adobe.com — Sat, 27 Jul 2013 07:05:03 GMT

same here...this thread resolved my issue (you need to delete all OOBE folders):

http://forums.adobe.com/thread/1239972

Re: creative cloud is blank window why?

forums_noreply@adobe.com — Tue, 16 Jul 2013 18:01:23 GMT

Windows 7 OOBE is located: C:\Users\[USERNAME]\AppData\Local\Adobe\OOBE - and don't you rename the opm.db?

I could not find anything in the C:\Program Files (x86)\Common Files\Adobe

Re: creative cloud is blank window why?

forums_noreply@adobe.com — Tue, 16 Jul 2013 12:55:38 GMT

Hi jfalsken,

Please follow the steps mentioned below

WIN 7 and 8 (64 bit):

Rename OOBE to OOBE_old located at C:\Program Files (x86)\Common Files\Adobe
Relaunch the Browser
Go to https://creative.adobe.com/products/creative-cloud
Sign in with Adobe ID and password and download CC desktop app.

WIN 7 and 8 (32 bit):

Rename OOBE to OOBE_old located at C:\Program Files\Common Files\Adobe
Relaunch the Browser
Go to https://creative.adobe.com/products/creative-cloud
Sign in with Adobe ID and password and download CC desktop app.

Thanks!

Ankit

creative cloud is blank window why?

forums_noreply@adobe.com — Tue, 16 Jul 2013 03:19:28 GMT

Windows 7 64 bit computer. Creative cloud informs me of updates, but on launch nothing appears but a blank window. Header creative cloud and the gear appear. The only options listed with the gear are; help, pin to window area, and quit creative cloud. Removing creative cloud and re-installing fails to fix the problem of a blank window. Cannot update any product using creative cloud, cannot see any thing in cloud window. No way to sign in or out, just quit. Problem for three days now and no support available to fix problem. This means paying for subscription, but not getting access or updates at this point. I feel a bit cheated paying for something, I am not getting!