Adobe Community: Message List - Problem with Photoshop and Reflow plugin

Re: Problem with Photoshop and Reflow plugin

forums_noreply@adobe.com — Fri, 17 Oct 2014 17:38:25 GMT

This resolve in my case, but the problem was with LiveSharePS plugin. I have deleted both folders (reflow too) and now everything seems to be working ok (also my Ps was closing alone)
Thanks

Re: Problem with Photoshop and Reflow plugin

forums_noreply@adobe.com — Mon, 01 Sep 2014 04:53:59 GMT

Hello,

There is a simple trick for doing this.

1. Uninstall all your photoshop CC & Edge Reflow CC. (Make Sure you delete all the folders in C: drive and temp files.).

2. Once after step1 Install photoshop CC & Edge Reflow CC Normally.

3. Now download the Edge Connect Plugin from

4. Once run the plugin and now you will find a reflow folder in your (applications folder on Mac) and in your (Program Files in Windows).

5. Open the folder " reflow/plug-ins/generator/ " and copy " reflow.generate " folder.

6. Now, Open Photoshop CC folder and go to plug-ins/Generator/

7. Paste the copied folder here and restart your Pc or Mac.

8. Now everything should be alright.

This is not just an answer this is how i solved the same problem on my mac.

Re: Problem with Photoshop and Reflow plugin

forums_noreply@adobe.com — Mon, 14 Oct 2013 23:01:15 GMT

This is now fixed in the latest version of the Photoshop - Reflow plugin. If you install an update of Reflow through your Creative Cloud Desktop application, you will no longer see this problem.

Re: Problem with Photoshop and Reflow plugin

forums_noreply@adobe.com — Thu, 03 Oct 2013 21:33:15 GMT

I can confirm that the symptoms you describe will come up if another Photoshop instance is running on the same machine (on another user account).

So if you have user A who started Photoshop, you log out and log in as user B, you start Photoshop again, you will run into this.

We're working on a fix for this case.

Re: Problem with Photoshop and Reflow plugin

forums_noreply@adobe.com — Thu, 26 Sep 2013 05:25:17 GMT

Ok, after researching this more, I created a new Admin account and the problem does not show up on that account. So, there is a problem with my user account, but how do I fix it?

Re: Problem with Photoshop and Reflow plugin

forums_noreply@adobe.com — Thu, 26 Sep 2013 03:00:26 GMT

No, the system comes back with that the folder can not be found.

Re: Problem with Photoshop and Reflow plugin

forums_noreply@adobe.com — Tue, 17 Sep 2013 16:34:23 GMT

It is a hidden folder. In Finder, you can hit Cmd + Shift + G and type in:

~/Library/Logs/Adobe/Adobe Photoshop CC/Generator

Re: Problem with Photoshop and Reflow plugin

forums_noreply@adobe.com — Tue, 17 Sep 2013 05:29:39 GMT

Hi Anirudh. I looked under my user name and Library is not listed. There is /Library/logs/adobe/installers. However, I could not locate Adobe Photoshop CC/Generator

Re: Problem with Photoshop and Reflow plugin

forums_noreply@adobe.com — Mon, 16 Sep 2013 23:16:49 GMT

Photoshop Generator writes logs to the following location:

Mac:

/Users/[your username]/Library/Logs/Adobe/Adobe Photoshop CC/Generator

Windows:

C:\Users\[your username]\AppData\Roaming\Adobe\Adobe Photoshop CC\Generator\logs

Could you post the contents of the log file or share a dropbox (or creative cloud) link to it?

Thanks,

Anirudh

Re: Problem with Photoshop and Reflow plugin

forums_noreply@adobe.com — Mon, 16 Sep 2013 00:37:45 GMT

Yes, I have tried reinstalling PS and Reflow. I also tried Cleaner, still no joy.

Re: Problem with Photoshop and Reflow plugin

forums_noreply@adobe.com — Sun, 15 Sep 2013 16:52:42 GMT

Please let us know if you resolved this issue. You may also want to try reinstalling PS. Find the uninstaller in Applications/Utilities/Adobe Installers/. Be sure to backup any settings and plugins, of course.

Otherwise the CS Cleaner tool is sometimes an option: http://www.adobe.com/support/contact/cscleanertool.html

Re: Problem with Photoshop and Reflow plugin

forums_noreply@adobe.com — Sat, 14 Sep 2013 00:54:01 GMT

Oh, I am on OS 10.8.5

Re: Problem with Photoshop and Reflow plugin

forums_noreply@adobe.com — Sat, 14 Sep 2013 00:53:07 GMT

Thats the strange thing, I removed the plugin from PS and restarted it and it still gave me the message. Also, with Generator removed it still shows up in the File menu. I would think that it would not be there.

Re: Problem with Photoshop and Reflow plugin

forums_noreply@adobe.com — Fri, 13 Sep 2013 23:56:49 GMT

Strange.

Does photoshop start fine with the Reflow plugin removed?

What OS are you on?

Thanks,

Anirudh

Re: Problem with Photoshop and Reflow plugin

forums_noreply@adobe.com — Fri, 13 Sep 2013 21:45:17 GMT

Thank you Anirudh. Tried removing the plugin and reinstalling Reflow as you suggested. Unforntuantley, it did not fix the issue.

Re: Problem with Photoshop and Reflow plugin

forums_noreply@adobe.com — Fri, 13 Sep 2013 21:42:39 GMT

Thanks Seth. I had actually seen these threads as well. Still searching.

Re: Problem with Photoshop and Reflow plugin

forums_noreply@adobe.com — Fri, 13 Sep 2013 19:21:19 GMT

Hi,

Sorry to hear you are running into trouble. This definitely sounds like a bug at our end.

Here are some steps that may help resolve this problem:

1. Remove Plug-ins/Generator/reflow.generate folder from the directory where Photoshop is installed. (Usually /Applications/Adobe Photoshop CC on mac, win - c:\Program Files\Adobe\Adobe Photoshop CC, C:\Program Files (x86)\Adobe\Adobe Photoshop CC).

2. Reinstall Edge Reflow CC.

Hope that helps,

Anirudh

Re: Problem with Photoshop and Reflow plugin

forums_noreply@adobe.com — Fri, 13 Sep 2013 19:17:01 GMT

You may want to try a few Photoshop forum threads. We've been pointing people to the following:

http://forums.adobe.com/message/5664955#5664955

If that doesn’t resolve it, there are additional instructions on the PS forum thread:

http://forums.adobe.com/thread/1292363?tstart=0

Problem with Photoshop and Reflow plugin

forums_noreply@adobe.com — Fri, 13 Sep 2013 19:09:12 GMT

I keep getting the following message every time I start photoshop:

There is a problem with Generator. Please quit Photoshop and try again. If the problem persists, remove any third-party plug-ins or try reinstalling Photoshop.

I am running PS 14.1.1

I have also noticed that the Reflow option is missing in the generaotr dropdown. I have installed Reflow and have also tried just downloading/installing the plugin.

Any ideas?

Thanks for the help.