Adobe Community: Message List - "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Sat, 01 Nov 2014 03:25:21 GMT

Thank you! That was the only thing that worked for me!

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Wed, 22 Oct 2014 21:04:06 GMT

This fixed it for now.

Dear Adobe: What a crippling and time consuming pain!
Glad to find a fix though. Thanks so much for posting it!

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Sat, 20 Sep 2014 10:31:45 GMT

That helped me a lot, tried everything else on the page and I was about to give up... Thanks!

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Tue, 05 Aug 2014 00:20:53 GMT

Brilliant! That worked

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Sat, 26 Jul 2014 01:57:48 GMT

Try turning off your Server Proxy. Go to your internet browser and in the setting of the browser. Find your network proxy settings then go to LAN Settings. disable the proxy and auto detect settings. that worked for me

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Wed, 23 Jul 2014 19:19:00 GMT

Hi guys, having this problem recently on a windows PC.

Followed all steps in this thread, no joy. Annoyingly, I now have no software installed as I went through the adobe cleaner steps, I need this to work, for work, and would greatly appreciate a message from an Adobe tech to sort this out.

Best wishes

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Tue, 22 Jul 2014 13:26:30 GMT

TxBelle

Thanks, I had this issue and your steps worked perfectly. I had tried the previous troubleshooting such as renaming and deleting files/folders to no avail. I suppose when I restarted my windows it had reset my proxy settings because I remember turning off the proxy earlier in the day. But it is back off again and I was able to sign in to Cloud so all is good again. No more spazzing to sign out errors and failed solutions

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Wed, 16 Jul 2014 14:22:42 GMT

I've found the opm.db file but when I go to delete it I get this message: "The action can't be completed because the file is open in AAM Updates Notifier Application. Close the file and try again"

When I search for this application it cannot be found. How do I close the file so that I can delete it? I'm using Windows 7.

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Tue, 08 Jul 2014 02:26:59 GMT

same here, I've tried been all the solutions posted here still doen't work on me and my team..

Receiving a new error "Unable to reach Adobe server. Please check your firewall settings, and try again in a few minutes"

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Wed, 02 Jul 2014 02:10:36 GMT

I had this same problem and the solutions listed did not work for me. Turns out it was my LAN settings. If anyone is having a persistent problem with this I would recommend checking out solution #4 from this article: You are no longer signed into your Creative Cloud applications

By the way, adware can disrupt your LAN settings very quickly. Check your system for adware and remove those programs in the control panel. My Dell laptop came with a handful of adware programs that kept changing my LAN settings and making it impossible for me to sign into Creative Cloud.

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Mon, 23 Jun 2014 01:50:08 GMT

This one worked for me! Thank you!

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Fri, 20 Jun 2014 15:49:38 GMT

Thank you, this worked perfectly.

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Thu, 19 Jun 2014 22:24:37 GMT

Thanks Mike - that fixed it on my Win7 PC

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Wed, 18 Jun 2014 01:21:17 GMT

thank you very much!! I was stuck and frustrated. This helped me get things back on track.

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Fri, 30 May 2014 01:19:52 GMT

Yes, It works !!

Thanks, you saved my day !

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Sun, 25 May 2014 11:48:33 GMT

You are a LEGEND! Thanks so much, if you had a PayPal buy me a drink link I would have clicked on it

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Thu, 22 May 2014 16:25:14 GMT

Worked like a charm. Thanks, MikeBanks!

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Tue, 13 May 2014 17:57:57 GMT

The above worked for me on Windows 7 as well. I had to show the hidden folders first but was simple to do and fixed immediately.

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Sat, 10 May 2014 06:39:39 GMT

All windows 7 users have a AppData folder. Yours is just hidden.

To view the folder:

In the top menu of your directory window.

Tools>View Tab>Advanced Settings>Files and folders>Hidden files and folders>Show hidden files, folders, and drives

Once you enable the hidden folders it will then show up.

Or you can in the breadcrumb box at the top, type in the folder and it will go to it, even though it is hidden.

For windows 7

C:\Users\{UserName}\AppData\Local\Adobe

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Sat, 10 May 2014 06:27:14 GMT

I checked my IE settings the proxy wasn't checked nor had it ever been.

I have no appdata folder in Windows: [System drive]:\Users\[user name]

I even did a search for the opm.db file in both Windows: [System drive]:\Users\[user name] and in just my C: drive nothing.

I have no hidden files that I can find I am using Win 7

This is not only annoying it seems to be falling on deaf ears as far as Adobe is concerned.

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Sat, 10 May 2014 05:42:55 GMT

Thanks TxBelle, your solution was easy and I am now connected to Creative Cloud

For those having the same issue who don't use Internet Explorer, just go to your control panel and select internet options then follow the steps from there. It works and you don't have to change file names or delete anything

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Thu, 01 May 2014 14:46:41 GMT

This worked beautiful for me. Thanks Mike!

13. MikeBanks,

Dec 28, 2013 1:18 AM in reply to cable_ready

Report

Had the same issue and here's the fix translated for the windows users:

Close the Creative Cloud application.
Navigate to the OOBE folder.
- Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
- Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
Delete the opm.db file.
Launch Creative Cloud.

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Fri, 28 Mar 2014 23:12:32 GMT

Please follow this -

http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Fri, 21 Mar 2014 12:16:36 GMT

MikeBanks solution above worked for me as well. Thanks!

You do have to have hidden files showing in Windows, which is not the default setting. For information on how to do that, visit http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vist a/.

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Wed, 19 Mar 2014 20:07:29 GMT

Having the same problem and I've also tried everything I can find posted in these forums including the IE LAN settings and nothing seems to fix it.

Still have the annoying sign out problem.

I hope they find a solution to this soon!

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Wed, 05 Mar 2014 21:10:43 GMT

I checked, and it already had those settings listed above. This is the first time I've opened IE on this machine.

I always heard Adobe had a version of Opera embedded for these things, at least in the Creative Suites.

Not that I'm not willing to try anything. This is extremely annoying. So far I've tried the OOBE and SLStore renaming, as well as a new one called IMSLib Replacer (a command line .exe). Nothing works. So I'm all ears.

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Wed, 05 Mar 2014 19:09:10 GMT

I totaly agree with you but still you can try that option.

I am sure it will help you out i solved it on my machine by doing the same.

Check your internet options in IE and uncheck proxy

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Wed, 05 Mar 2014 19:00:00 GMT

What does CC use to connect? Is it IE?

I don't use IE, never have, and I don't think I've ever opened it. Still get sign-outs.

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Wed, 05 Mar 2014 18:20:23 GMT

Hello This issue is resolved on windows by unchecking proxiy server under internet explorer internet options.

Internet option-> connections-> Lan setting

Rest all other troubleshooting are of no use they may help but the one shot sollution is this for windows users

Thanks

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Tue, 04 Mar 2014 01:03:23 GMT

launch Internet Explorer and click on Internet options.

Click on connection tab and select LAN settings.

in the LAN settings box, check the box 'Automatically detect settings'. Then "uncheck" all the other check boxes like 'Use automatic configuration script', 'Use a proxy server' , Bypass proxy server'.

The click ok and close it all and open CC from desktop again and sign in. Should work.

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Mon, 17 Feb 2014 21:55:32 GMT

This didn't help, what am I doing wrong?

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Mon, 17 Feb 2014 21:52:40 GMT

I deleted the file but it did not solve the problem :c

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Sat, 08 Feb 2014 23:04:28 GMT

CM_Martketing and MikeBanks are correct, but I think what is confusing some people is that they are mistaking their Mac HD for the user name. I kind of had to mash up 2 posts to get it right:

1: Open Activity monitor from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.

2: Open Finder and navigate Macintosh HD/Users/[your user name]/Library (the library folder might be grayed out, just right click and select open)

3: Now navigate to Application Support/Adobe/OOBE/.. folder.

4: Delete opm file under OOBE.

5: Rename OOBE to OOBEold.

6: Check if you have AAMupdater in the adobe folder.

7: Please rename it to AAMupdaterold.

8: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.

9: Then launch it, sign-in and click on Apps tab.

It worked perfectly! Thanks everyone, I've been trying to figure this out for a month!

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Sun, 26 Jan 2014 05:45:47 GMT

CM_marketing wrote:

I would like to share with you the solution that worked for me.
This is the step-by-step procedure I followed, guided by Tariq from Adobe's live chat service:

1: Open Activity monitor from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.
2: Open a Finder window, select Go>Go to folder option, type in ~/Library and hit enter.
3: Now navigate to Application Support/Adobe/OOBE/.. folder.
4: Delete opm file under OOBE.
5: Rename OOBE to OOBEold.
6: Check if you have AAMupdater in the same location.
7: Please rename it to AAMupdaterold.
8: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.
9: Then launch it, sign-in and click on Apps tab.

This works for windows as well. Thank you...

The only difference is To delete the opm file, you must close the manager first or windows will not allow you to delete that database file.

The opm file on windows 7 is C:\Users\{USER NAME}\AppData\Local\Adobe\OOBE

I can confirm that both the OOBE and AAMUpdater folders do get recreated.

(This post will be duplicated in my other thread with a link to this one.)

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Sun, 26 Jan 2014 04:35:51 GMT

I tried all of these solutions with the exception of uninstalling and reinstalling the Adobe Creative Cloud. I troubleshooted for 2 hours on a Friday night to clear this error and ended up being forwarded for a callback from a tier 3 rep when they opened again the next Monday! I submitted my problem through a chat session and these steps worked instead:

1. I turned off my McAfee firewall.

2. I launched Internet Explorer>Tools>Internet Options>Connections>Lan Settings

3. Ucheck "Use a proxy server for your Lan" and check "Automatically detect settings". Don't check "Use automatic configuration script".

4. Click ok.

5. Open up the Creative Cloud and log in.

Voila! I got a new window to ACCEPT the Adobe software agreement. Another option popped up to check what to do next. I checked the first bubble about downloading and installing applications. I ended right where I left off in the application manager where all of the installed items like Photoshop had a green check for being up to date.

Hopefully, this may help someone more quickly without the added stress and grief.

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Sat, 04 Jan 2014 14:17:46 GMT

Worked for me as a Windows user! Thanks!

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Fri, 03 Jan 2014 19:53:36 GMT

Thanks MikeBanks & CM_Marketing, very helpful. I'll add that (on windows) I had to manually end the "AAMupdater notifier" process before I was able to rename opm.db.

FIngers crossed that this does the trick! Typekit removes my synced fonts *instantly* when signed out, which has made my life miserable today - what a dumb policy...

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Mon, 30 Dec 2013 16:02:14 GMT

Worked for me Thank you "MikeBanks" and "CM_Marketing" for solving this!!

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Sat, 28 Dec 2013 09:17:20 GMT

Had the same issue and here's the fix translated for the windows users:

Close the Creative Cloud application.
Navigate to the OOBE folder.
- Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
- Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
Delete the opm.db file.
Launch Creative Cloud.

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Fri, 27 Dec 2013 20:45:52 GMT

This solution worked for me, as well. Many thanks to CM_Marketing for posting it!

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Sun, 01 Dec 2013 06:25:23 GMT

this worked great for me too. Thanks!

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Fri, 22 Nov 2013 10:26:45 GMT

That worked perfectly!

Thank you for sharing

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Thu, 14 Nov 2013 15:26:37 GMT

I would like to share with you the solution that worked for me.

This is the step-by-step procedure I followed, guided by Tariq from Adobe's live chat service:

1: Open Activity monitor from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.

2: Open a Finder window, select Go>Go to folder option, type in ~/Library and hit enter.

3: Now navigate to Application Support/Adobe/OOBE/.. folder.

4: Delete opm file under OOBE.

5: Rename OOBE to OOBEold.

6: Check if you have AAMupdater in the same location.

7: Please rename it to AAMupdaterold.

8: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.

9: Then launch it, sign-in and click on Apps tab.

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Mon, 11 Nov 2013 10:29:23 GMT

I managed to solve the problem as well.

I used to cleaner tool to remove all Creative Cloud/Creative Suite that I had on my computer and then reinstalled the Creative Cloud. It all worked fine after that.

Im not sure exactly why this has worked, but once I got rid of everything and reinstalled the Creative Cloud, it worked.

It was really a last gasp solution because if it didnt work I would have had nothing.

Hopefully this helps others, but this really is a problem that Adobe need to fix.

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Sun, 10 Nov 2013 08:43:21 GMT

this is how I solve the problem.

I uninstalled the CC applications and used the cleaner tool to remove all files. Additionally I removed all cookies from my browser (I have read i other forums that it might have some influence).

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

So of with a fresh start. All teammembers can work again.

Hope it works for you guys as well.

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Sat, 09 Nov 2013 17:11:51 GMT

Same problem here. Very frustrating! C'mon, Adobe get this fixed.

Your posted solution does not work, as others have pointed out. Re-downloading and re-installing the CC app does not work.

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Sat, 09 Nov 2013 05:00:32 GMT

I still can't sign in either. It's not working on either computer that I upgraded to Maverick.

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Wed, 06 Nov 2013 11:41:45 GMT

This link also did not work as the "opm.db" file does not exist: http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

I was able to find a file called "pim.db", but im not going to just start delelting things and hope for the best.

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Wed, 06 Nov 2013 11:36:35 GMT

The solution outlined here also did not work for me: http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

Re: "You've been signed out" error every time I try to sign into Creative Cloud desktop application.

forums_noreply@adobe.com — Wed, 06 Nov 2013 11:31:07 GMT

Thanks very much.

I also used the Adobe Creative Cloud Cleaner Tool to remove all Creative Cloud & CS6 products, then reintalled again. Still not fixed.