Adobe Community: Message List - Elements 12 - not working

Re: Elements 12 - not working

forums_noreply@adobe.com — Sat, 08 Nov 2014 21:36:30 GMT

I have this same issue, trying to resolve it. What is the step by step procedure to get to renaming it...? Not really familiar with SL Cache and how to find it...

Re: Elements 12 - not working

forums_noreply@adobe.com — Sat, 08 Nov 2014 18:33:18 GMT

Thanks for posting your solution.

Unfortunately, it made no difference - although I'm running Windows XP, so your solution may not be appropriate anyway.

Glad to here that you're up and running.

Re: Elements 12 - not working

forums_noreply@adobe.com — Sat, 08 Nov 2014 07:00:35 GMT

I also changed the compatibility mode for the software to Windows 7

Re: Elements 12 - not working

forums_noreply@adobe.com — Sat, 08 Nov 2014 06:56:14 GMT

After 3 days and several attempts with tech support chat I finally got this fixed. I had to talk to a product specialist, but the problem was a proxy setting in internet explorer. Here is a screenshot of what was done. After this was done I was finally able to complete the activation of the software and unlock the full licensed version.

Re: Elements 12 - not working

forums_noreply@adobe.com — Fri, 07 Nov 2014 16:58:37 GMT

Same reply as Photoguy_2014 - I have tried everything suggested in the above, but nothing works.

As soon as I rename the SLCache folder, or opm.db file, PSE12, creates new ones next time I attemp to login and then just hangs at login screen...

Re: Elements 12 - not working

forums_noreply@adobe.com — Sat, 01 Nov 2014 22:51:40 GMT

Hi shikha, I was given this thread as a reference because I see to be having the same issue. I still haven't been able to fix this. I have done everything that you recommended to suebob22 and still not luck and I don't know if this was ever solved for suebob22. Do you know if she was able to fix it and/or do you have a solution for me?

Re: Elements 12 - not working

forums_noreply@adobe.com — Mon, 13 Oct 2014 09:02:02 GMT

Thanks for your email. Just to inform you that since I upgraded to windows 8.1 and reinstalled Photoshop 12 it works perfectly

Regards

peter

Re: Elements 12 - not working

forums_noreply@adobe.com — Mon, 13 Oct 2014 06:06:57 GMT

Hi,

Just rename the folder to say - SLCache_old.

Thanks,

Shikha

Re: Elements 12 - not working

forums_noreply@adobe.com — Mon, 13 Oct 2014 06:05:42 GMT

Hi suebob22,

Please restart your machine and also rename opm.db present at location:C:\Users\<user name>\AppData\Local\Adobe\OOBE

Thanks,

Shikha

Re: Elements 12 - not working

forums_noreply@adobe.com — Sun, 21 Sep 2014 16:43:03 GMT

What shall I rename the file?

I tried giving in just a random name and I geet error 16 when I try to start PSE 12

Re: Elements 12 - not working

forums_noreply@adobe.com — Tue, 12 Aug 2014 20:27:23 GMT

I changed the SLcache name and it took me to a bigger loop. Now I get as far as choosing Licensing or Trial...I choose Licensing, enter the correct serial # and it says it's verifying but then I go back to the beginning again...PLEASE HELP ME...I'm so sad that I can't use my newer version!

Re: Elements 12 - not working

forums_noreply@adobe.com — Sat, 19 Apr 2014 12:14:08 GMT

no problem -

find the folder, then "click" the right mouse button. This should give you a drop down list. Choose "Rename" from the list. Type in a different name for the file and hit "enter"

Sent from Yahoo Mail on Android

Re: Elements 12 - not working

forums_noreply@adobe.com — Sat, 19 Apr 2014 07:27:07 GMT

Can you please explain how to do this? I am experienceing the same issue, and not sure what you are stating. I found the folder, but unsure what's the next step.

Re: Elements 12 - not working

forums_noreply@adobe.com — Tue, 12 Nov 2013 14:43:05 GMT

that worked. Elements 12 now functioning. Thanks for the help!

Re: Elements 12 - not working

forums_noreply@adobe.com — Mon, 11 Nov 2013 06:26:29 GMT

Hi,

Please rename SLCache folder present at location "<root drive:>\Program Files (x86)\Common Files\Adobe\SLCache" and then try to login.

Please update.

Thanks,

Shikha

Re: Elements 12 - not working

forums_noreply@adobe.com — Fri, 08 Nov 2013 13:38:10 GMT

after I hit enter the sign in window disappears and nothing from adobe appears again

Re: Elements 12 - not working

forums_noreply@adobe.com — Fri, 08 Nov 2013 13:36:49 GMT

My user ID and password work fine on the adobe site... no problem

Re: Elements 12 - not working

forums_noreply@adobe.com — Fri, 08 Nov 2013 05:48:36 GMT

Hi,

Can you please elaborate more on the issue.What exactly happens after you enter your adobe id?

Do the screen goes away or ask you to enter the details again?

-Shikha

Re: Elements 12 - not working

forums_noreply@adobe.com — Fri, 08 Nov 2013 04:57:14 GMT

Can you please check if this id is working with adobe site as well?

Elements 12 - not working

forums_noreply@adobe.com — Fri, 08 Nov 2013 03:43:31 GMT

I recently purchased and downloaded Elements 12 for my Windows 7 computer. After the install completed, I tried to execute the program, it asked for my e-mail and password. After entering this info and hitting enter, nothing happened. I have tried it multiple times, the results are always the same. Nothing. What is wrong?