Adobe Community: Message List - Creative Cloud App Won't Install CC Apps or Update CS6 Apps

Re: Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Mon, 10 Nov 2014 22:31:01 GMT

Here's someone who had a similar problem on Mac, and the solution she posted:

My download stopped at 42% - but this worked for me

Re: Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Mon, 10 Nov 2014 20:41:30 GMT

same problem... gets half the way and then just stops... no error whatsover...

Re: Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Thu, 06 Nov 2014 15:51:29 GMT

First off, make sure you are using the most recent release of the CC Desktop App.

But if nevertheless you need to download and install the latest Adobe applications without using the Creative Cloud Desktop App, then you can try using the updated CC 2014 direct links instead.

Hopefully one or the other helps get around any issue that you may have.

Re: Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Sat, 08 Nov 2014 04:22:18 GMT

I am having the same issue...

starts downloading - gets to 42% then just stops

Im suprised Adobe have not yet resolved this issue -

Re: Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Thu, 06 Nov 2014 15:07:47 GMT

I am also having that same exact problem. Coincidentally it is also stopping at 42% and fails. This is a constant issue that needs attention!

Re: Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Wed, 01 Oct 2014 22:30:03 GMT

This is what happened to me on windows 7...

Exit Code: 34 Please see specific errors below for troubleshooting. For example,  ERROR:   -------------------------------------- Summary --------------------------------------  - 1 fatal error(s), 0 error(s)    FATAL: Payload 'Microsoft Visual C++ 2008 Redistributable Package (x64) 8.0.0.15 {9B78FAB0-AC6B-11E0-8EF3-00215AEA26C9}' information not found in Media_db.  -------------------------------------------------------------------------------------

Re: Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Thu, 21 Aug 2014 01:03:49 GMT

"Exit Code :7" is not what you need to look up. See the screenshot below for my error code.

I looked up "Error: DF024" and below is the link and a screenshot of what it said on the Creative Cloud help page.

Error DF024 installing Creative Cloud products | Mac

I changed the name of my "Recommended" folder to "Recommended_backup". I then reinstalled and got the same error. I reread the code and realized that the path for my error is slightly different than what is listed on the Creative Cloud Help page. Instead of a path of "Library/Colorsync/Profiles/Recommended", mine actually read "Library/Colorsync/Profiles/Profiles". This time I went into the folder and changed the name of of the "profiles" folder to "profiles_back-up" and it worked!!!!!!

Below is what my folder looks like after a successful install of Illustrator CC. The 2 folders highlighted in yellow are the folders that I renamed and the 2 green highlighted folders appeared after installation.

Re: Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Fri, 15 Aug 2014 06:24:18 GMT

It's stunning that there are still unresolved issues with the CC Installer under Mavericks. I'm having exactly this problem and the installer just hangs with < 50% to go. I have tried the cleaners and even the direct installer for Lightroom, which of course launched and gave me false hope before complaining about some licensing issue and just quitting.

The headache caused by what should be a braindead application that acts as a gateway to other brilliant applications is just mind-boggling.

Re: Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Wed, 21 May 2014 19:52:30 GMT

Glonog wrote:

The error happens at 42% consistently.

clark

Hi Clark, is there any error message or other indication that it gives?

Have you tried downloading & installing without using the Creative Cloud Desktop app via the CC direct download links?

It's possible that doing it manually might give you more information or an error message of some kind, compared to using Adobe's app download manager.

Re: Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Mon, 14 Apr 2014 05:16:52 GMT

I am having the same issues. I get to 42% and the installation fails. ADOBE HELP!

Re: Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Mon, 14 Apr 2014 04:00:17 GMT

I have the same issue as Clark, i am able to download cc & cs6 apps whihc work fine but indesign cs6 & cc are not available or not visible anywhere on my machine. Despite in creative cloud it saying upto date? any ideas its a tad frustrating

Ryan

Re: Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Mon, 14 Apr 2014 00:35:46 GMT

I'm having the same issues. I've tried to install and re-install creative cloud. I've chatted with two different techs. Spent hours trying to get this resolved. Nothing.

Same error message. This is beyond frustrating. I have no cc apps now, so I can't open cc files.

The error happens at 42% consistently. Suddenly this whole subscription thing is less appealing.

clark

running ox 10.9.2

Re: Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Tue, 10 Dec 2013 20:51:03 GMT

Hi Africange,

Last Friday, I was able to download the CS6 products. I needed to download Adobe Illustrator. The steps I took worked for me.

The steps are below.

Download the Trial Arcobat XI Pro http://www.adobe.com/cfusion/tdrc/index.cfm?product=acrobat_pro&loc=us&promoid=KHXXV

This will allow the Adobe Download Assistant to install. After the Adobe Download Assistant is installed do not sign into the the Adobe Download Assistant.

Go to the Adobe website and download the product you need, this website it for CS6 products only.

http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

Make sure to download all three files; place all the files into one folder. I named my folder "Adobe" and placed the files into the folder.

Open up the Adobe folder and click on file 1 of 3, allow the file to install. After the file installs, click on the file 2 of 3, this will allow the

Adobe Download Assistant to open up, once open, sign into your adobe account. Now, go back to the adobe folder and click on the

file 3 of 3, this will start the CS6 product to install onto your computer. The way I remembered the 1 of 3, etc files is by the file size,

because once the files are downloaded, the files will not say 1 of 3 and so on. If you are downloading Adobe Illustrator CS6, the first

file size is (114,614 mb, application file), the second file is (1,939,170 kb, 7z file), the third file is (1,239 kb, application). When you click

on the third file to install; a box will come up asking how you want to install the software; via buy, subscription or trial. Of course, you

want to choose subscription.

I am not sure about installing the CC products as I am not currently using the software.

Hopefully, my instructions are clear about installing the CS6 software products.

Franchelle

Re: Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Tue, 10 Dec 2013 14:40:16 GMT

I too am having this same probmlem - but with donloading illustrator CC - Ive been trying to download for 3 days solid, left my computer on over night and nothing has changed...its stopped at 42% - Ive lost 4 jobs because I cant do the work because my software wont update - Im a professional and look like a kook to my clients with this nonsence!

Like the lady above I have

Turned off all firewalls

Updated Creative Cloud App

Updated Adobe Application Mgr

Safe Mode

direct Web links from

http://prodesigntools.com/adobe-cc-direct-download-links.html.

turned off all Ant-Viruses

Frontline Registry Cleaner, CCleaner, Adobe Creative Suite Cleaner...

You name it, I've done it!

Re: Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Tue, 19 Nov 2013 22:18:50 GMT

I am still waiting for Adobe Tecnicial Staff to repair whatever is happening on their servers, so I can download AI CS6. I know there is something wrong

with your server. I reinstalled AI CS3, (never upgraded to CS4-6, because I signed up for the yearly subscription plan. Now, the only version I have on

CD is CS3) on launch there is a link to upgrade to the trial version of AI CS6; Firefox tries to connect to the Adobe server, nothing, the bar just goes

back and forth for hours. Updates are also not installing through Adobe Application Manager (new version has been downloaded and installed).

Adobe staff, can you please repair your Servers, so we can once again download the CS6 products and updates.

Thank you.

Re: Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Sat, 16 Nov 2013 15:38:15 GMT

Safe mode does not work. I just tried it and I get the same error. Just before 42% install (on any app I try to install from the CC download app) it flashes "waiting" where the status bar just said 40%. It then goes to 42%, stays there a while, then tells you the installation failed.

Whatever happens around 40-42% install is causing a problem.

Same as Franchelle1 below - safe mode, no firewalls, updated CC app, updated all apps on my mac, no viruses etc.

Need a fix - need this to work.

Please have your support system come up with one soon.

Re: Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Sat, 16 Nov 2013 02:46:41 GMT

Hello, I am trying the download again....nothing...stops at 35%.

Below are the steps I took to try and resolve the download issue for

AI CS6. PS CS6 finally downloaded, although, I work mainly in AI.

Turned off all firewalls

Updated Creative Cloud App

Updated Adobe Application Mgr

Safe Mode

Web links from Adobe Staff

turned off all Ant-Viruses

Tried downloading directly from Creative Cloud website

Also tried downloading the AI CS6 trial version

Frontline Registry Cleaner, CCleaner, Adobe Creative Suite Cleaner...

for extra Adobe files not neeed

You name it, I've done it!

Also tried to download Acrobat XI Pro...nothing, no download.

I should of purchased the CS6 upgrades instead of the CC subscription.

I do hope Adobe staff reads our messages and, informs Tech staff

there is an issue with CS6 product downloads.

Re: Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Sat, 16 Nov 2013 00:41:31 GMT

Thank you for the response. Franchelle1 below says that safe mode does not work. Also, I should not have to go into safe mode every single time to update the apps or to install one, that is very counterproductive.

I was able to download the creative cloud app, and it asks for an update every few days it seems (at least it did until recently). It used to tell me that I had updates to all of my installed CS6 apps, but now (since the last update I think) those are not listed in the CC app at all.

When I try to download from the CC app, or from the Adobe website to download and install, it hangs less than halfway through but no reason.

Is there a log file that I can send to someone so they can figure out why this is happening and how to fix it? It seems pointless to pay for CC membership when I don't have access to anything and nothing works.

Re: Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Wed, 13 Nov 2013 02:00:22 GMT

Hi Tricia, I am having the same issue with Illustrator CS6. I have already tried downloading in safe mode, it does not work. I do not have a Mac...using Windows PC. Photoshop CS6 download,

but not Illustrator. Hopefully, Adobe will have the issue resolved soon.

Re: Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Wed, 13 Nov 2013 00:52:40 GMT

Hi Tricia Curtis,

Restart your mac in safe mode,might be possible software firewall restricting access.

Follow steps mention in given link :-http://helpx.adobe.com/x-productkb/global/start-safe-boot-mode-mac.html

Try to install software in safe mode.

Sarika

Creative Cloud App Won't Install CC Apps or Update CS6 Apps

forums_noreply@adobe.com — Tue, 12 Nov 2013 22:12:20 GMT

I have the CS6 Master Collection installed on my Mac. I just updated to the new OS X Mavericks 10.9 hoping that might solve the problem, but the Creative Cloud app still is NOT working.

The app tells me I have updates, and gives me the option to add the CC apps for the Creative Suite, but gets to maybe 42% and then gives a general error.

The pop up window error says:

Installation failed.

Errors encountered during installation (7).

And when you click on More Information, all you get is this:

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s)

-------------------------------------------------------------------------------------

which tells me nothing.

I am not able to do anything with Creative Cloud, except to update the Creative Cloud app itself every few days. The CC desktop app (which runs from my top menu bar) is up to date, but still doesn't work.

How do I get the app to work and update my CS6 apps and install the CC collection?

Thank you!