Adobe Community: Message List - Photoshop Elements UI font too small on high-resolution display

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Mon, 03 Nov 2014 21:27:37 GMT

I have summarized the problem, and posted it on:

http://feedback.photoshop.com/photoshop_family/topics/pse13-scaling-inconsistencies-for-hi dpi-displays?utm_source=notification&utm_medium=email&utm_campaign=new_reply&utm_content=t opic_link

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Mon, 03 Nov 2014 20:37:27 GMT

Smpiders a écrit:

I just tried opening the Photoshop Elements 13 Organizer, and if my Surface Pro 3 is in landscape mode, it opens with the UI properly scaled. If I rotate it to portrait before launching the organizer, it has the micro UI where I can't read the icons. With the Photo Editor, it opens up with the micro UI regardless of the orientation when opening.

That rotation problem seems to be specific to the Surface Pro 3; it would be worth submitting it in the feedback forum as suggested by ssprengel.

From this, I am certain that this is a software bug in Auto detecting on the Photo Editor side.

Anyway, the editor and the organizer are basically different in the way they use fonts and icons (I think the re-writing of the organizer code since PSE11 has enabled more flexibility).

If you don't consider hidpi displays, but simply large displays (24 to 27" with 1920 x 1200 resolution), the result with PSE13 is that:

- editor : you get slightly smaller fonts as before. Good for me, but a lot of viewers will have problems). Changing the font to 125% in the Windows settings has no effect.

- organizer : same small fonts if you set Windows to 100% font size. Much bigger fonts if you set the fonts to 125%. Too big for my taste, but acceptable.

The present Adobe/Microsoft compromise is a step forward, but more flexibility will be needed.

Note that I don't care for hidpi displays for serious editing in ergonomic conditions. If you can't see the fonts, do you really believe you can better see the image? That said, with the same screen size and resolution I'd largely appreciate to scale the fonts and icons.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Mon, 03 Nov 2014 20:09:44 GMT

I just tried opening the Photoshop Elements 13 Organizer, and if my Surface Pro 3 is in landscape mode, it opens with the UI properly scaled. If I rotate it to portrait before launching the organizer, it has the micro UI where I can't read the icons. With the Photo Editor, it opens up with the micro UI regardless of the orientation when opening.

From this, I am certain that this is a software bug in Auto detecting on the Photo Editor side.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Thu, 23 Oct 2014 05:11:50 GMT

Pse 13 works fine on yoga 2 pro. Upgraded to 13 because 12 was unusable.

Sent from Yahoo Mail on Android

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Wed, 22 Oct 2014 18:26:59 GMT

I'm just guessing here, but perhaps Adobe's HDPI detection code in PE13 concludes that the Dell XPS 15 (3200x1800) is in need of the HDPI corrections, whereas the Surface Pro 3 (2160x1440) doesn't need it.

The bottom line is not the resolution but the readability. When I resize the surface pro 3 image to about 12" diagonal, it's obviously illegible. When I resize the xps 15 image to 15 inches, it's easily readable, although my german is sehr rusty.

My yoga pro 2 has the same resolution as Tobias' dell, but a smaller screen. I'd love to hear whether PE13 looks ok on a yoga pro 2.

Bottom line, looks like adobe isn't there yet

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Wed, 22 Oct 2014 16:58:53 GMT

If mine scaled like that I would be very pleased. I wonder why yours is scaling and mine is not. I am running it on a Surface Pro 3.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Wed, 22 Oct 2014 16:27:49 GMT

That is how my PSE13 looks.

Nice large icons and menu.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Wed, 22 Oct 2014 14:20:26 GMT

Tobias - would it be possible for you to post a screenshot? I want to see what you consider normal.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Wed, 22 Oct 2014 14:14:55 GMT

I just installed and it was fine.

Icons and menu are normal size now, not like with PSE12.

I did't make any special changes after installation.

Tobias

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Wed, 22 Oct 2014 14:13:00 GMT

I'd suggest starting a new thread with a screenshot over on the feedback site: http://feedback.photoshopcom/ that Adobe supposedly reads every initial post of and evaluates whether there is an issue.

The screenshot should be of Elements 13 maximized on your screen, and the Help / About Photoshop Elements visible to verify the version number. If that screenshot isn't accepted for embedding in the message, itself, because it's too big, upload it to www.dropbox.com and post a public download link to it in the message.

Also do a Help / System Information, and post that to a message in the same feedback thread you've started over there. Make sure you've removed your serial number from the PSE13 system information listing if it's shown.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Wed, 22 Oct 2014 14:02:05 GMT

Tobias,

What did you adjust to get it to look better? The icons and menu fonts on my screen are still way too small.

Josh

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Wed, 22 Oct 2014 05:34:09 GMT

Hi,

I wrote here earlier that I tried Photoshop Elements 12 and refunded it because of the resolution problem on my Dell XPS15 (3200x1800)

Since yesterday I have Photoshop Elements 13 and it looks now much better.

So fare I only found one resolution issue when I use "photomerge panorama". The popup to select the pictures is still too tiny.

But beside that with PSE 13 ist works fine for me.

And maybe they solve those resolution issues with the popups with the next update

Cheers

Tobias

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Thu, 09 Oct 2014 15:19:44 GMT

Running Photoshop Elements 13 on a Surface Pro 3, and I am struggling with the tiny font and UI. Adobe advertises that the program scales automatically based on the resolution of the display. In my experience thus far, this does not work. I did download Photoshop CC 2014, and the experimental scaling works wonderfully. I don't understand why they can't implement the same fix in Elements.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Wed, 08 Oct 2014 22:06:03 GMT

Yes DxO is very good and Capture ONE too.

http://www.dxo.com/fr

Capture One Pro 8

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Wed, 08 Oct 2014 18:40:43 GMT

can anybody recommend an alternative to photoshop elements 12 ? is it too much to ask for photo editing software (which adobe are still selling) which works with modern high res displays ?

I am looking for a non-adobe alternative because their customer service is a disgrace ! I have emailed them and got no reply and when I finally got through to their chat "support" I was told to go to these forums.all I am getting here are people like me asking the same questions with no answers.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Mon, 06 Oct 2014 22:53:36 GMT

Thanks ssprengel, my error. I have two versions of PS CC on my computer, and I opened the wrong one after update. Indeed, the experimental 200% option is still available and works pretty well on Yoga Pro 2.

Apologies to all for the incorrect post.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Mon, 06 Oct 2014 22:10:02 GMT

I am running the latest PS CC 2014.2.0 r236 and still have Experimental Features in Preferences and there is a UI 200% option, still.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Mon, 06 Oct 2014 20:41:04 GMT

Note for PS CC, the "experimental" fix identified above has been removed from the latest release, so PS CC is now back on par with PS Elements - tiny icons.

So, some users with the previous release may not to "upgrade" to the latest. Too late for me.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Sun, 05 Oct 2014 06:50:51 GMT

This is typical non-compatible computer bulls##t. I bought pse 12 in July and bought lenovo yoga 2 in September and now pse12 is unusable due to micro font size . they are blatantly selling a product which is now unfit for purpose. I have tried contacting Adobe with no joy. Emails unanswered and their "chat" service is an absolute joke. Looks like they have some guy sitting in a shed in Bangladesh dealing with 20 complainants at the same time. I am going to wrap my pse 12 contents in toilet paper and send it back to them which might give them a hint what I think of their product and so called customer service.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Wed, 01 Oct 2014 23:40:37 GMT

I just installed photoshop on my Lenovo yoga and the same thing.

I am infuriated. I cant see the icons, and need the resolution for my photo editing!

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Tue, 30 Sep 2014 14:02:30 GMT

Hi kaare

I am going to try the pe13 - will probably order it in a couple of weeks

- check back. I also have the problem with Quicken and several other

programs.

Karin

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Tue, 30 Sep 2014 13:35:41 GMT

I have this on my Lenovo Yoga Pro 2. In the store, the high resolution seemed so obviously great, but in practice, there is so much software that runs with serious GUI problems.

Has anyone yet tried PSE 13?? Supposed to cure this problem. (Picture editing software | Adobe Photoshop Elements 13 - Features search for DPI)

-kc

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Fri, 19 Sep 2014 12:21:50 GMT

Same problem on an EIZO 27-inch screen 2560x1440, the size of tools PSE10 becomes very small, there he has a trick to have tools comfortably sized?

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Thu, 18 Sep 2014 17:46:58 GMT

200% is way too big for my laptop.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Tue, 09 Sep 2014 12:55:25 GMT

I too have a Yoga 2 pro and am TRYING!!! to use elements 12. I have 20-20 vision but apparently that is nowhere good enough since I can't read much of PSE 12. It seems to me that Adobe could do better by at least letting us know when we will be able to use PSE 12. Since PSE 12 is due to be replaced by PSE 13 in a few weeks, can we expect that the new version will have a fix. Can we also expect that ADOBE will replace our non functioning PSE 12 with 13 for free. I know ................. I am just dreaming .................. bearing in mind how inadequately this problem has been addressed by Adobe.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Tue, 09 Sep 2014 03:23:28 GMT

Stepperheimer ...

I don't know about version 2.1. Make sure you have Photoshop CC 2014.1 (august).

Select (menu) edit/preferences. Then from side menu popup, select General (top selection). Select Experimental Features from list on left and edit in right pane as per makosartor instructions above.

Alternatively, select Experimental Features directly from side menu (second from botton selection) and edit resulting window as per Makosartor instructions.

Save result, (OK)

... I've been waiting for almost a year for this fix for my Yoga 2 Pro. Great to have it.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Fri, 05 Sep 2014 05:10:24 GMT

I just subscribed to Photoshop CC 2014 Ver 2.1. I can not find the location of EXPERMENTAL in order to change the GUI setting. What is the latest and greatest version of Photoshop CC? Where is the EXPERMENTAL selection. I'm not an idiot, but PS sure make me feel like one.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Tue, 02 Sep 2014 13:43:19 GMT

I have exactly the same issue. I've bought a Dell XPS15 laptop with a QHD+ (3200x1800) display. I'm running the latest version of Photoshop CC on Windows 8.1. The suggested fix by makosartor at Jul 1, 2014 6:41 AM is working for me but I'm yet to download other programs in the package such as InDesign and Dreamweaver. Sort yourselves out Adobe!

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Thu, 14 Aug 2014 17:50:53 GMT

It is in every way unlikely that adobe would ever issue this as an update to an existing PSE version, I'm afraid.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Thu, 14 Aug 2014 17:08:14 GMT

Hi there

Has a solution for Photoshop Elements been released?

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Tue, 05 Aug 2014 18:08:16 GMT

That works perfectly for PS thanks very much! The option isn't there for any other program, I'm going blind looking at Premier Pro and AE. Any solution and I'd be forever in your debt

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Tue, 01 Jul 2014 13:41:18 GMT

Photoshop CC 2014 (NEW one) :Open Photoshop, edit, scroll down to preferences, experimental, check box to scale UI 200% and check touch box if you have a touch screen.

It worked for me but personally I would like the option to set the scale myself (say to 150%) but at least I can see things now. I don't have elements but I hope this helps, Mako.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Tue, 01 Jul 2014 01:27:28 GMT

please do let us all know!

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Thu, 26 Jun 2014 13:29:38 GMT

Now its toward the end of June.. Does anyone have an elements fix that works?

Sent from Windows Mail

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Thu, 26 Jun 2014 01:23:43 GMT

After an angry e-mail I got a response! They have a fix ( UI and font) to mock it up to 200% AND it works! I can look up the instructions when I get home if anyone is interested.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Wed, 25 Jun 2014 21:15:29 GMT

I too, just bought a Yoga 2 Professional. Love the machine, but I need a microscope to read the UI on Photoshop. Isn't this what Adobe does, make products to make digital content beautiful. Why aren't they paying attention to this huge problem. As an aside, Articulate Storyline has a similar problem, the UI is not quite as microscopic, but definitely difficult to use. I hope this will be fixed soon. In the meantime, I will use PowerPoint for my editing needs.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Sun, 22 Jun 2014 20:43:37 GMT

I have a Dell XPS 27 hi-rez all in one decked out. Just up-dated to the NEW Photoshop CC 2014 and I can barely see the dam icons and texts as well! This is ridiculous! On top of that I have to now wait for all my plug ins to be updated so I can load them into the new Photoshop program! I just had a shoot and had to run the old version to use them.This sucks...

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Sat, 21 Jun 2014 00:06:02 GMT

just in case anyone at photoshop cares, I too got the Yoga last week finally getting to set up and cant read the print!! Sameful there is no fix and a man landed on the moon HOW long ago??? I sure wil not upgrade to another adobe product for editing unless this is fixed PDQ...

Hello is anyone at adobe working on this,? You do not appear to be up to speed with technology...

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Thu, 22 May 2014 00:36:39 GMT

Totally frustrating! I just purchased a Lenovo Yoga 2 Pro with the anticipation of utilizing Lightroom 5 to edit photos. Unless I adjust my screen resolution to accommodate Lightroom, I can barely see any of the functions. Adobe needs to fix this a.s.a.p. This is ridiculous! Remove the products from the shelf or at the very least, put a big disclaimer in the shopping cart. It's hard to believe software companies as innovative as Adobe and Microsoft have yet to figure this debacle out. As usual, the customer is on the losing end!

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Sat, 12 Apr 2014 15:37:29 GMT

I cant believe this product is stil being sold! It is not fit for purpose anymore and without a well comunicated factoryfix timeline it should be removed from sale. this is very frustrating as a life long user of this product i now have to try to learn a brand new piece of software.. is Lightbox the general concensis on a valid alternative?

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Thu, 20 Mar 2014 07:41:12 GMT

So, I'm out.

I got PSE refunded and switched to Lightroom.

I got the information from Adobe, that HiDPI support is still not on the road map for PSE 12 and will be coming with PSE 13.

Cheers

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Sat, 15 Mar 2014 20:03:42 GMT

I deactivated and uninstalled PSE today and installed the 30 day test version auf Lightroom.

Lightroom works fine with HiDPI displays, found so fare only two minor resolution problems, but nothing really annoying.

Now I wait for Adope to refund me PSE, before I purchase Lightroom.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Fri, 14 Mar 2014 23:53:44 GMT

I also have this problem on Dell XPS 15. Hopefully they will fix PSE to recognize this screen resolution soon.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Tue, 11 Mar 2014 17:03:43 GMT

I have a Yoga 2 and have the same issue. The program is only usable for the simplest of tasks. Very irritating.

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Tue, 11 Mar 2014 07:12:29 GMT

At the weekend I installed the Adobe Photoshop Elements 12.1 Update.

But it does not solved the high resolution problem (HiDPI displays).

I thing I have to look for an alternative. Any suggestions?

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Thu, 06 Mar 2014 06:46:26 GMT

Thanks for the information.

That sounds promising.

Than I hope it will not take to long for the PS and PSE update which supports HiDPI displays.

Does an administrator here maybe know a time line?

I tried working yesterday with PSE on QHD+ display and it is just a pain.

Cheers

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Wed, 05 Mar 2014 10:17:52 GMT

i had a call last week with the cloud team. they said the team is working on a solution.

Yesterday the update for dreamweaver came and works on QHD Displays - so i´m looking forward that PS & PSE will follow soon

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Wed, 05 Mar 2014 07:19:34 GMT

I have the exact same Problem.

Dell XPS15 laptop with a QHD+ (3200x1800) running Windows 8.1 and just purchased Photoshop Elements 12.

Any solution?

The program is very hard to use with the small menu font.

If there is no solution I will cancel the purchase.

Cheers

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Wed, 19 Feb 2014 07:59:51 GMT

Same Problem here

Samsung Ativ Book Pro 9

Lightroom looks Great / Photoshop & Dreamweaver not.

How long will a fix take ? As i see the problem exists for quite a Time

Re: Photoshop Elements UI font too small on high-resolution display

forums_noreply@adobe.com — Wed, 29 Jan 2014 08:33:08 GMT

Dear crew !! ..any news on that?? ..official fix??

I paid a lot of money for registrationkeys that are totally useless! I

3-4 months of workingtime to scale the fonts?? fix??

regards from Austria !