Adobe Community: Message List - Product Approved But Not Showing in Exchange

Re: Product Approved But Not Showing in Exchange

forums_noreply@adobe.com — Fri, 15 Nov 2013 19:25:54 GMT

Hi Fraser,

Thank you, I understand now. This first free product was something of a test of how this works, so I'm glad that I know what to do in the future for both my free and paid products.

I really appreciate your help,

Rachael

Re: Product Approved But Not Showing in Exchange

forums_noreply@adobe.com — Fri, 15 Nov 2013 17:26:30 GMT

Hi Rachael,

Happy to help.

Thanks for sharing the version of Photoshop you're using - this helps a lot. The reason your product is not showing up in CS6 is that your product is a "non ZXP" product - and these unfortunately are not compatible with CS6. When you uploaded the file in the first place, you would've had to specify compatible Adobe products in a dialog containing lots of checkboxes - this would not have contained any CS6 products. Assuming you uploaded a ZIP file, Extension Manager CS6 doesn't know what to do with this - so it can't be installed by a CS6 product.

Extension Manager CS6 can only install products which are packaged as ZXPs. Extension Manager CC, on the other hand, now supports installing all kinds of content from Adobe Exchange, from ZIP files to PSDs and EXEs.

So, you really have two options -

You can either keep your product as CC only - which will mean it'll only be available for users of Photoshop CC and later.

...or you can re-package your product as a ZXP file and upload the ZXP to Adobe Exchange. In this case it'd probably make sense to retract the already-published CC-only product, so that you have just one product that can be downloaded by all CS6 and CC users. (Documentation about packing ZXPs here: http://www.adobeexchange.com/resources/7)

If you decide to package a ZXP file, probably the easiest way to do this is using Adobe Exchange Packager - which can be downloaded from here http://www.adobeexchange.com/resources. After installation, Extension Manager will unpack the ZXP to wherever you specify, leaving your end users with the intended file.

Sorry there's not a simpler solution, but feel free to get in touch with us if you still have trouble.

Kind regards,

Fraser

Re: Product Approved But Not Showing in Exchange

forums_noreply@adobe.com — Fri, 15 Nov 2013 17:00:54 GMT

Hi Fraser,

I was skeptical that anybody would help me, so I really thank you for taking the time

Yes, my product does show in the screenshot. So, it looks as if the problem is that it just doesn't show for me. I'm using CS6 13.1.2 X 64

Thank you,

Rachael

Re: Product Approved But Not Showing in Exchange

forums_noreply@adobe.com — Fri, 15 Nov 2013 10:17:54 GMT

Hi Photoluminarian,

I've looked in the list of recently-published products and - if it's the one I think it is - it's showing in the Adobe Exchange Panel for me (see "What's New" at the bottom):

To answer your question - no, there should be no delay. As soon as your product is published, it should be available for all users to download.

If your product is indeed still missing from the list shown in this image, can you tell us the name of your product so that we can find out what's gone wrong?

If the product is not showing up for you in Photoshop but it is in the image above, please tell us the exact version of Photoshop you're using, and on what OS.

Many thanks,

Fraser

Re: Product Approved But Not Showing in Exchange

forums_noreply@adobe.com — Fri, 15 Nov 2013 09:07:15 GMT

Hi,

What is the name of your product?

Kind regards,

Lea

Product Approved But Not Showing in Exchange

forums_noreply@adobe.com — Thu, 14 Nov 2013 21:17:38 GMT

I received an email this morning that my first product has been approved for the exchange. The product link works fine. However, when I search for my own product using extension manager withing Photoshop it doesn't show up. I checked "My Products" and it doesn't appear there either.

Does it take time for it to show up? If so, that's a bit silly because they encourage you to share via social media right away!