Adobe Community: Message List - Adobe exchange wants me to "join" CC when I am already enrolled...

Re: Adobe exchange wants me to "join" CC when I am already enrolled...

forums_noreply@adobe.com — Thu, 05 Dec 2013 15:11:53 GMT

Have emailed you.

Thanks,

Jonathan

Re: Adobe exchange wants me to "join" CC when I am already enrolled...

forums_noreply@adobe.com — Tue, 03 Dec 2013 19:33:54 GMT

Sent........

Re: Adobe exchange wants me to "join" CC when I am already enrolled...

forums_noreply@adobe.com — Tue, 03 Dec 2013 19:22:08 GMT

Florence,

Can you send me an email and supply me with your AdobeID email address.

Thanks,

Lea

Re: Adobe exchange wants me to "join" CC when I am already enrolled...

forums_noreply@adobe.com — Tue, 03 Dec 2013 19:08:24 GMT

Lea--did it with the same results.

Re: Adobe exchange wants me to "join" CC when I am already enrolled...

forums_noreply@adobe.com — Tue, 03 Dec 2013 18:37:35 GMT

Hi Florence,

Can you restart your application and then repeat the process to attempt to download Paper Textures Pro again. In the meantime I am trying to get confirmation of which category of Creative Cloud Membership users get access to Paper Textures Pro.

Kind regards,

Lea

Re: Adobe exchange wants me to "join" CC when I am already enrolled...

forums_noreply@adobe.com — Tue, 03 Dec 2013 18:07:00 GMT

I am using Photoshop CC

there is no "Adobe/Exchange/" folder in my Preference folder

Re: Adobe exchange wants me to "join" CC when I am already enrolled...

forums_noreply@adobe.com — Tue, 03 Dec 2013 17:51:05 GMT

Sorry--having trouble locating /Users/<user>/Library/Preferences/Adobe/Exchange/AdobeExchange.log--athere is no "Adobe/Exchange/" folder or listing there.

Re: Adobe exchange wants me to "join" CC when I am already enrolled...

forums_noreply@adobe.com — Tue, 03 Dec 2013 17:34:19 GMT

Hi Florence,

Apologies, I just wanted to check. What Application are you using, Photoshop CC? Could you email me the following log file to lesavage at adobe dot com.

WIN: C:\Documents and Settings\<user>\AppData\Roaming\Adobe\Exchange\AdobeExchange.log

MAC: /Users/<user>/Library/Preferences/Adobe/Exchange/AdobeExchange.log

Kind regards,

Lea

Re: Adobe exchange wants me to "join" CC when I am already enrolled...

forums_noreply@adobe.com — Tue, 03 Dec 2013 17:31:20 GMT

I believe that is why I'm paying Adobe every month. Also why would the other app download without this problem?

Re: Adobe exchange wants me to "join" CC when I am already enrolled...

forums_noreply@adobe.com — Tue, 03 Dec 2013 16:42:59 GMT

Hi Florence,

Do you have a Creative Cloud Subscription? This extension is only available to subscribers of Creative Cloud.

Kind regards,

Lea

Adobe exchange wants me to "join" CC when I am already enrolled...

forums_noreply@adobe.com — Tue, 03 Dec 2013 16:33:04 GMT

I have downloaded Adobe exchange successfully and added Taster Flypaper Textures as well. Now I am trying to download Russell Brown's Paper textures Pro and I keep getting a message to "Please purchase any Creative Cloud subscription to access this product. https://creative.adobe.com/plans"

When I go to "My Stuff" I am signed in.