Adobe Community: Message List - Exchange panel could not login when installing extensions

Re: Exchange panel could not login when installing extensions

forums_noreply@adobe.com — Fri, 17 Jan 2014 10:47:07 GMT

Hi Moritz,

To determine what is going wrong, can you provide me with the information outlined in my response (reply 1) in the following forum post: http://forums.adobe.com/message/5823593#5823593#

Additionally, as the login process relies on a series of events, can you set up logging to capture the events sent by:

1) Edit as an Administrator C:\Program Files\Common Files\Adobe\CS6ServiceManager\configuration\StartupOptions.xml

2) Increase the log level to 6:

</vcentry>

3) Save the file

4) Open Task Manager and kill the process CS6ServiceManager

5) Repeat the steps above to reproduce logging failing

6) Gather the log file from C:\Users\<username>\AppData\Roaming\Adobe\CS7ServiceManager\logs\

7) Send the log files to me at lesavage at adobe dot com

Thanks,

Lea

Re: Exchange panel could not login when installing extensions

forums_noreply@adobe.com — Thu, 16 Jan 2014 19:31:12 GMT

Moving this discussion to the Exchange General Discussion forum.

Exchange panel could not login when installing extensions

forums_noreply@adobe.com — Wed, 15 Jan 2014 22:20:26 GMT

Hello,

I've installed Exchange Panel and run it in PS CS6/64. When I want to install an extension, the panel shows only, that it is login in, but no farther action takes place. I've deleted opm.db. Then a login panel appeared and I loged in. But again the exchange panel only showed, that it was loggin in - for several minutes untill I closed it.

On my laptop (ps cs6/32) everything works. Both machines run with win7. Could you help me?

With best regards, Moritz