Adobe Community: Message List - Adobe Extension Manager : extension install failure

Re: Adobe Extension Manager : extension install failure

forums_noreply@adobe.com — Fri, 24 Jan 2014 10:17:49 GMT

Hi Lea,

Thank you for your answer but I need some explanations to apply

the operations you suggested to me because I not familiar

in manipulating this kind of files :

1- Extension Manager logs

- In what app must I create this document ?

- Any new document will have a specific suffix like .psd or .txt and cannot have only YES at the end of its name ?

2 Adobe Exchange Log

/Users/ a écrit :

Re: Adobe Extension Manager : extension install failure
created by lesavage in Adobe Exchange Panel - View the full discussion
Hi Claude,

Are you still seeing this issue? To help troubleshoot, if possible, could you gather the following log files for me.

1) Extension Manager logs:
Create a file called 'ExManCoreLibLog.YES' and place it in the following location:

/Users/<username>/Library/Application Support/Adobe/Extension Manager CC/Log/ExManCoreLibLog.YES

Then create a file named 'ExManLog.YES' and place it at:
/Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app/Contents/MacOS/ExManLog.YES

Both log files are generated and saved in the following location:
MAC: /Users/<username>/Library/Application Support/Adobe/Extension Manager CC/Log

2) Adobe Exchange Log

/Users/<user>/Library/Preferences/Adobe/Exchange/AdobeExchange.log

3) Logs of events sent between Adobe Exchange and Extension Manager

Edit /Library/Application Support/Adobe/CEPServiceManager4/configuration/StartupOptions.xml and increase the log level to 6:

<vcentry key="loglevel">

<vcint>6</vcint>

</vcentry>

Kill the process CEPServiceManager4 and AdobeIPCBroker processes in Activity Monitor

Log files are generated at /Users/<username>/Library/Application Support/Adobe/CEPServiceManager4/logs/

Can you send the log files to me at lesavage at adobe dot com. Additionally, could you also send me a screenshot of the following folder contents if it exists:

/Users/<username>/Library/Application Support/Adobe/CEPServiceManager4/extensions/AdobeExchange/

Thanks,

Lea

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Re: Adobe Extension Manager : extension install failure

forums_noreply@adobe.com — Fri, 17 Jan 2014 13:39:41 GMT

Hi Claude,

Are you still seeing this issue? To help troubleshoot, if possible, could you gather the following log files for me.

1) Extension Manager logs:

Create a file called 'ExManCoreLibLog.YES' and place it in the following location:

/Users/<username>/Library/Application Support/Adobe/Extension Manager CC/Log/ExManCoreLibLog.YES

Then create a file named 'ExManLog.YES' and place it at:

/Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app/Contents/MacOS/ExManLog.YES

Both log files are generated and saved in the following location:

MAC: /Users/<username>/Library/Application Support/Adobe/Extension Manager CC/Log

2) Adobe Exchange Log

/Users/<user>/Library/Preferences/Adobe/Exchange/AdobeExchange.log

3) Logs of events sent between Adobe Exchange and Extension Manager

Edit /Library/Application Support/Adobe/CEPServiceManager4/configuration/StartupOptions.xml and increase the log level to 6:

</vcentry>

Kill the process CEPServiceManager4 and AdobeIPCBroker processes in Activity Monitor

Log files are generated at /Users/<username>/Library/Application Support/Adobe/CEPServiceManager4/logs/

Can you send the log files to me at lesavage at adobe dot com. Additionally, could you also send me a screenshot of the following folder contents if it exists:

/Users/<username>/Library/Application Support/Adobe/CEPServiceManager4/extensions/AdobeExchange/

Thanks,

Lea

Adobe Extension Manager : extension install failure

forums_noreply@adobe.com — Thu, 16 Jan 2014 09:37:16 GMT

Hi,

I first installed without any problem the extension "Divine Proportions Tools" in my Adobe Exchange Panel under the latest version of Photoshop CC, on my former MacBook Pro (OSX Mavericks). Today, when trying to reinstall this extension in Photoshop (reinstalled too) on my new

MacBook Pro, I've got the following message in Adobe Extension Manager : this extension cannot be installed because of the failure of the checking of licence informations (and the message : "error code -603" mentionned in the Exchange Panel of Photoshop).

Thank you for your help !

Claude MAC BURNIE

claude@photocmb.com