Adobe Community: Message List - "Chat with an agent" has 2-HOUR+ wait time !!!

Re: "Chat with an agent" has 2-HOUR+ wait time !!!

forums_noreply@adobe.com — Fri, 26 Sep 2014 19:12:12 GMT

We apologize for the inconvenience caused. What product are you looking help for?

Regards,

Anit Kumar

Re: "Chat with an agent" has 2-HOUR+ wait time !!!

forums_noreply@adobe.com — Fri, 26 Sep 2014 18:53:44 GMT

Does anybody know how to get an agent?

Re: "Chat with an agent" has 2-HOUR+ wait time !!!

forums_noreply@adobe.com — Fri, 26 Sep 2014 18:45:01 GMT

i also need to talk to an agent

Re: "Chat with an agent" has 2-HOUR+ wait time !!!

forums_noreply@adobe.com — Thu, 16 Jan 2014 19:40:00 GMT

Hi Brian,

We apologize for the inconvenience caused. I am sending your concern to the Acrobat Team.

Regards,

Anit Kumar

"Chat with an agent" has 2-HOUR+ wait time !!!

forums_noreply@adobe.com — Thu, 16 Jan 2014 19:07:21 GMT

Does Adobe think customer service is a joke? Why is a 2-hour wait time acceptable? Someone contact me at b2bn@hotmail.com regarding a refund for an Adobe product I recently purchased. If not I'll just have to dispute the charge with my credit card company. Regardless of your attempt, forcing customers to wait over 2-hours for customer service will not stop me from getting a refund.

Tip - if you want to learn about a company and how much they value their customers, see how long it take to get in touch with customer service. That will tell you all you need to know.