Adobe Community: Message List - Premiere Pro CC and the New Mac Pro (2014)

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Wed, 12 Nov 2014 00:52:58 GMT

Hi Miles, Hi Kevin,

After many calls to AMD, Adobe and Apple technical support, I finally got a senior tech advisor from apple to look into this problem.

He talked to the engineers at apple and then called adobe and this was what he said:

"I called as a representative of Apple and after speaking with many tiered level of employees and confirmation from a specialist I was informed that the issues with the AMD FirePro D300, D500, as well as D700 are known issues and that the only current workaround they are recommending to use right now is to enable software rendering."

All I got to say is soooooo much wasted time to get the truth... and even more wasted time rendering in software mode.

Now with that said, I recently replaced a cheap monitor with an LG Ultra-wide monitor and I am now able to successfully use OpenCL. Not sure if that is connected or a coincidence but I am so happy I can focus on making quality work instead of being absolutely furious all day.

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Tue, 11 Nov 2014 23:32:30 GMT

Hello IJWTW,

I Just want to work wrote:

Hi Kevin Monahan,

When using OpenCL on either one of my machines in both Premiere and After Effects, the programs render incorrectly or not at all on my timeline and/or crash over and over within minutes of working.

__________

Sorry for the delayed response, I was on vacation last week.

Your GPU matters very little in After Effects. As to your issue with Premiere Pro, OS X may be shifting the permissions of crucial Adobe folders. Please see my blog: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)

Also, please test with a new projects in Premiere Pro CC 2014.1 and After Effects CC 2014.1. Do not update existing projects from Premiere Pro CC 2014 and After Effects CC 2014. Editors should never update project files if you are still working on that project.

I Just want to work wrote:

The only solution I have found is to run both programs in software rendering mode. This definitely solves the problem and stabilizes the software but it's painfully slow and makes me regret having spent $6k on a MacPro.

__________

See the blog post I just linked to. Check those folders each and every time you update OS X to a new version.

I Just want to work wrote:

I am down to two options here:

a. Get OpenCL to work --or--

b. Sell my MacPro and buy a machine that works best with your software.

Sorry you are having these issues. I can't replicate your issues, so I'm not sure what to suggest to you.

I Just want to work wrote:

Any advice on how I can get use of OpenCL and utilized the hardware in my MacPro?

Try the following:

Sign out from Creative Cloud, restart Premiere Pro, then sign in
Update any GPU drivers
Trash preferences
Ensure Adobe folder preferences are set to read/write in all 3 locations.
Delete media cache
Remove plug-ins
If you have AMD GPUs, make sure CUDA is not installed
Repair permissions
In Sequence Settings > Video Previews, change the codec to one that matches your footage
Disconnect any third party hardware
If you have a CUDA GPU, ensure that the Mercury Playback Engine is set to CUDA, not OpenCL
Disable App Nap
Reboot

Report back if anything here worked for you.

I Just want to work wrote:

What machine or hardware works the very best with Premiere and After Effects?

It is not only hardware that should be considered. Your OS is also very important. I have seen customers struggling more with OS X 10.9.x, or later since it was launched.

I believe that OS X and the way it handles QuickTime files with AV Foundation instead of QuickTime on OS X Mavericks and later can cause unexpected behavior at times, especially if you are operating with legacy QuickTime files. However, here at Adobe we have a hard time replicating these problems. That is why all on this thread should file a bug report: http://adobe.ly/ReportBug

On my personal machine and my own projects, I still run OS X 10.8.5. I am one of those editors that do not update an OS or Premiere Pro until quite late in the game. With OS X 10.8.5, I am not experiencing any of the issues on this thread. Unfortunately, you cannot run OS X 10.8.5 on the new Mac Pro to my knowledge.

Also, the fact that OS X changes permissions on crucial Adobe folders without users being made aware is also a pitfall. Again, see my blog post.

The 2013 Mac Pro appears to be a great hardware platform, and Premiere Pro is running great on Yosemite here at Adobe. There's no reason you shouldn't have impressive performance with it or your rMBP. My PC is also working great with Windows 8, even though my GPU is slightly outdated (NVIDIA Quadro 4000). If you are concerned about hardware, you can ask more questions in our hardware forum: Hardware Forum

I Just want to work wrote:

It is really frustrating to work like this and it's causing me to have to work much longer hours. Which means I am making a lot less money with little free time to grow the business.

Sorry you're experiencing these issues. I hope the things I suggested do help. If they do not, please open a case with support: Contact Customer Care

Ask for the "Video Queue."

Thanks,

Kevin

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Tue, 11 Nov 2014 23:35:57 GMT

Hi Miles,

Miles4Ever wrote:

Can some one from Adobe please clarify if there are any known issues with the OpenCL implementation on the MacPro hardware platform?

We can't replicate any of the problems on this thread. Everything should work fine, as long as OS X does not corrupt your permissions folders: http://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-cras hing-while-working-mac-os-x-10…

Thanks,

Kevin

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Tue, 11 Nov 2014 23:00:16 GMT

I need to place an order for a workstation to use PP CC 2014 and I was about to order a MacPro. This is a significant purchase for my organisation and it must work with the Adobe OpenCL rendering engine or there is no point in buying it. The CUDA rendering engine works fine on my rMBP. Can some one from Adobe please clarify if there are any known issues with the OpenCL implementation on the MacPro hardware platform?

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Thu, 06 Nov 2014 08:14:31 GMT

Cant believe what I read in this thread. I was thinking that switching to a Macpro would solve problems....

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Thu, 06 Nov 2014 05:45:06 GMT

I am using the late 2013 3.5 GHz 6-Core Intel Xeon E5 and I have been experiencing terrible performance in Premiere CC 2014.1 (8.1). I am unable to playback GH4 footage at full res in a 1080p sequence with colorista applied without getting dropped frames. In the edit suite next door we have a hackintosh which seems to be way over performing this mac pro.

What are the optimal settings for running Premiere CC on the new Mac pro's?, by that I mean graphics card drivers and settings and anything else worth mentioning.

Cheers, Moja.

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Mon, 03 Nov 2014 05:41:33 GMT

Hi Kevin Monahan,

When using OpenCL on either one of my machines in both Premiere and After Effects, the programs render incorrectly or not at all on my timeline and/or crash over and over within minutes of working.

The only solution I have found is to run both programs in software rendering mode. This definitely solves the problem and stabilizes the software but it's painfully slow and makes me regret having spent $6k on a MacPro.

I am down to two options here:

a. Get OpenCL to work --or--

b. Sell my MacPro and buy a machine that works best with your software.

Any advice on how I can get use of OpenCL and utilized the hardware in my MacPro?

What machine or hardware works the very best with Premiere and After Effects?

Please Please Please HELP ME!!!

It is really frustrating to work like this and it's causing me to have to work much longer hours. Which means I am making a lot less money with little free time to grow the business.

Thanks in advance!

Ian

__________

MacPro (Late 2013)

OS X Yosemite 10.10

3.5 GHz 6-Core Intel Xeon E5

Dual AMD FirePro D700 6144 MB

32 GB RAM

External Thunderbolt 2 9TB RAID 5

MacBook Pro (Retina, Early 2013)

i7 intel 2.7 GHz

16GB RAM

NVIDIA GeForce GT 650M 1024MB

Adobe

Premiere Pro CC 2014 (Latest as of November 1, 2014)

After Effects CC 2014 (Latest as of November 1, 2014)

__________

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 19 Sep 2014 19:51:27 GMT

I still have CC installed when I individually install the CC 2014 apps, so, I can load either one at any time until I uninstall one.

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 19 Sep 2014 19:46:47 GMT

Hm -- can't compare. How do I go back to CC?

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 19 Sep 2014 18:53:15 GMT

And do you get the same results in CC and CC 2014?

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 19 Sep 2014 18:05:28 GMT

good points and i was one of the first to jump ship when they released fcx. i really am leaning towards avid.

i love the paradigm of pp. i love the dynamic linking of pp with after fx and now speed grade.

what i can’t work with is a system that doesn’t work. i’m ready to downgrade, after this project, to pp cc again and get off the cc 2014. that was when i saw the wheels come off this cart.

anyways, i’m not looking to argue or debate. i will do what’s right for my company and you will do what’s right for yours. my comment about fcx is that they claim to have multiple streams of 4k running flawlessly. that’s all.

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 19 Sep 2014 17:23:31 GMT

Diiorio,

The Apple Business team worked really hard to convince us to switch to FCX. It's just a crappy program. Let me put it this way: the library structure is based on iPhoto.

iPHOTO!!!!! Holy crap was that about the worst decision they could make. Talk about a media management nightmare. Plus, FCX still transcodes everything just like FCP7 did -- it just does it quietly on the backend. But your storage needs still increase significantly, I believe. The one advantage to PPro is that, even though I have to export my sequence out as Pro-Res and play it back using Quicktime for full-res... At least I don't have to transcode my R3D to work with them.

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 19 Sep 2014 17:22:00 GMT

i have

Mac Pro Late 2013

2.7 GHz 12-Core

64 GB RAM

Dual AMD FirePro D700 w 6155MB VRAM

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 19 Sep 2014 17:19:48 GMT

Kevin_Peeples,

Mac Pro Late 2013

3.5 GHz 6-Core

32 GB RAM

Dual AMD FirePro D700 w 6155MB VRAM

Source footage on a Pegasus2 24TB RAID5 array (thunderbolt2)

And I am downsampling 6K 2:1 RED R3D footage (6:1 compression) into a 4K 2.39:1 sequence. I suspect that Premiere simply doesn't use the Graphics cards at all, which is why the performance doesn't really improve. It's depressing, honestly.

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 19 Sep 2014 17:13:23 GMT

Really? I've read from others that the new Mac Pro 6 has eliminated their need to purchase a Red Rocket (yes I am aware that the Mac Pro 6 won't take that card anyways). Is that the same performance for you, as you state, in CC and in REDCINE-X PRO? I would expect that with better graphics, processors, and more ram that one should see a significant increase in working with 4K....

RedDirt, what are your specs again on your machine?

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 19 Sep 2014 17:09:35 GMT

have you guys tried FCPX?

in theory they demo 6+ streams of 4K playing in real time.

we have rolled 4k on a few jobs. it plays back fine on my trashcan.

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 19 Sep 2014 17:06:45 GMT

Hey Kevin - don't expect to do better than 1/4 res playback in 4K even with the new Mac Pro. That's all mine can muster -- 1/2 starts stuttering almost immediately. So sad... But at least I can edit functionally with it at 1/4, and even change the debayer settings for the R3D footage, etc.

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 19 Sep 2014 16:07:15 GMT

i think a lot of the problem has to do with the war between apple and adobe.

i like your take on people abandoning mac for pcs rather than premiere for fcpx.

personally i was looking avid as the alternative. i loved avid over the years!

the real benefit of adobe will be the GPU performance upgrades. today none of the apple grfx cards are supported and may, in fact, be the root of all the problems.

soooo, i would hold off. the trashcan seems flawed because you can only upgrade ram. so, i would go out and buy the nvidia cards if this traschcan would accept them…not the case and never will be. so, you may just go straight to PC.

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 19 Sep 2014 16:03:23 GMT

thank you for all your help today. so far crash free.

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 19 Sep 2014 15:59:43 GMT

RedDirt,

I've got a late 2011 MacBook Pro, 2.5 GHz Intel Core i7 processor, 16gb RAM and for the graphics, AMD Radeon HD 6770M 1024mb. So, I'm assuming that I will see somewhat of an increase in overall performance with a high grade Mac Pro 6. But what I am hearing is that while it may not be immediate, that the future holds promise to full functionality, so its not technically a bad investment. I think if Apple sees that they are not converting Adobe users to FCPX but instead losing them to PC purchases, they, hopefully, will quickly put more focus on this, if they aren't already.

A mix of my projects are HD and some are r3d 4K. My current machine does great, however watching 4K at 1/4 is painful, so painful that it was quicker to convert 20 hours of 4K to full quality 1080p, than to edit in 4K.

Do I buy and wait it out, or wait it out and then buy?

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 19 Sep 2014 15:59:37 GMT

I am on the new MacPro 3GHz 8-Core Intel Xeon E5 64 GB Ram and D700. I purchased it in May 2014. I have been running Adobe Premiere, After Effects, Photoshop, Illustrator cc 2014.1 everyday and have been putting it to test. I am an offline editor and tend to do a lot of graphics for my edits. I mainly work with AppleProRes footage. I have had NOTHING BUT PROBLEMS SINCE DAY 1!!!!!!!! Constant crashes, strange glitches, QT32 Server crashing, missing audio filters, long render times, render files crashing the program, missing timelines, automatic zooming in of timeline when shifting clips around, AJA incompatibility (cannot have AJA preview enabled in AE or all programs eventually crash). Problem after problem, work around after work around just to keep going. I am getting frustrated and my clients are even more frustrated. DO NOT MAKE THE MOVE to the new MacPro if you are using Adobe. I am telling any FCP7 user that is thinking about making the switch to stay with FCP for now. It seems to be pretty stable on the new MacPro. There are a couple of minor bugs but nothing compared to the hell I have been through over the last six months. And help from Adobe is useless. They keep doing the same thing. Re-install program, trash prefs, delete files etc. NOTHING they have done or said has solved a single issue I have had.

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 19 Sep 2014 15:34:26 GMT

buy a PC.

apple and adobe are at war.

who wants to buy my fully loaded mac? going once...going twice...

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 19 Sep 2014 15:32:33 GMT

Mariano & Kevin,

It's not that it doesn't work with the new Mac Pro... but it just is probably no different than your 2010 Mac Pro... at least for now. Until Adobe gets it together and enables full functionality of the dual graphics cards with Premiere, AEFX, Media Encoder, and Speed Grade. So I think you are right to hold off and not blow money on the NMP. I take some relief in the fact that I needed a Mac Pro that could handle 4K production with Thunderbolt2 arrays.... so I had to get the NMP. Plus the NMP is SOOOO quiet!!!!!!

Best of luck!

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 19 Sep 2014 15:25:50 GMT

I was about to buy a New Mac Pro,

but after reading everything in this post, the conclusion is:

"Do not buy a new mac pro yet if you work all day with Adobe CC "

is that right ?

Right now i'm using an old 2010 MacPro 2x2.4Gb quad core 24gbram 10.8.5 with a nvidia geforce GTX 680 mac edition Adobe CC 2014 works really really good.

of course I would love to reduce render times in AE, and have better real time playback in premiere but I'm not so sure about the new macpro will do that for me.

by the way I don't think is only Adobe fault for not be prepare to use dual AMD graphics, but it's also Apple fault for not let us choose a Cuda card into this new macs

by the way 2, FCPX is so bad compare to premiere! the CC workflow integration of every software is the most beautiful thing ever in my 10 years of postproduction.

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Thu, 18 Sep 2014 13:18:50 GMT

So I'm assuming then that this issue boils down to not an issue with making a Mac Pro 6 purchase, but just an issue in Apple's current software and or CC 2014, and as time goes on that updates to the software(s) could fix the issue? It seems that some of the issues have been fixed, but not all, which to me translates to a hopeful fix to all of the export problems, eventually.

More directly, does any see a reason NOT to purchase a Mac Pro 6, other than possibly waiting for a while to get perfect exports from Premiere?

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Wed, 03 Sep 2014 09:31:34 GMT

Oh! so they admit at last there are issues with Premiere and the new Mac Pro. Would be great some honest feedback about this from Adobe people... I can't believe they can't run test and see the problems people are having at work, why they just deny it over and over?

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Tue, 02 Sep 2014 20:45:17 GMT

Kevin,

I was just informed by Adobe Support (phone) that there are actually known issues between Premiere Pro CC 2014 and the new 2013 Mac Pros -- specifically with regard to graphics card compatibility and maximization. Something to the effect that Premiere's OpenGL can only access 2GB of the 12GB of VRAM on those cards. This explains why a 20-minute export of a 4K timeline takes me just over 20 minutes... but a 2-hour export takes 6 HOURS. Could you please address this issue to the best of your knowledge, and let us know when the fix will be out? Thanks!

Also, I am downsampling 6K (2:1) RED footage into a 4K (2.39:1) sequence in Premiere Pro. However, I can only playback the edit by reducing quality to 1/4. If I use even 1/2, it will sputter and fail. This seems short of what is often mentioned in Adobe videos and a lot of reviews. What could I be doing wrong here?

Thanks!

Kyle

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Thu, 21 Aug 2014 17:26:53 GMT

We've found MTS audio is not supported in Premiere CS6 & CC after upgrading to the latest Mac Pro 12-core

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Sun, 20 Jul 2014 16:23:23 GMT

Unfortunately you may have something wrong with your system as there is no way your Macbook Pro is faster than the Mac Pro you described.

I have the 8 core Mac Pro, and after the recent updates by Apple ( 10.9.4 ) and those by Adobe ( Premeire CC 2014 ) the system screams.

In Premiere, I can work with 5D and C300 footage in real time without issue. I can even work with 5K RED r3d files at full res in near real time.

The one roadblock I did run into was with my drives, but after converting over a thunderbolt raid I was able to get reliable and fast performance.

Are you running the latest OS? If so, you might want to give the system a clean reinstall as the performance you are describing is far below what that machine is capable of and what others are experiencing.

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Sun, 20 Jul 2014 12:17:31 GMT

My boss bought Premiere CC 2014 and the new Mac Pro (12Cores, D700, 64GB Ram) and I had to bring my macbook pro retina from home to edit because it's quicker than a 8.000 pounds computer... I'm not talking about exporting, I'm talking about working inside the timeline, we can't edit realtime, drop frames everywhere, you must wait 1 or 2 seconds before he does what you want, stops working for 1 or 2 minutes sometimes... the timeline we are working on it has 5D and C300 footage, half of the timeline are multicam sequences ( 2 or 3 cameras) and it's 2.30 hours long.

I just want to know how much time we should wait until this is fix, I mean, a proper update to be able to use the full potential of the computer, my boss bought the computer after seeing a video from Dave Helmly talking about how fast is Premiere in the new Mac Pro but we know it's not true at all. The guy is crying in the corner since then basically . And I'm losing sleeping time because the render and exporting times using the laptop for such big project .

If I work in a cheese store and I sell expired cheese I'll be fired next day... but since the software companies can deliver updates after selling the product this is turning mad, stop selling buggy software (I'm not talking just to adobe).

What a good times when we bought a MEGA DRIVE/NES game and we had not to download an update to fix the game!

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Mon, 14 Jul 2014 18:56:26 GMT

Hi Pete,

EditorPete wrote:

Hi Kevin,

As you are aware of the other thread on the New Mac Pro and OS 10.9.4 outputs getting infused with artifacts....I wanted to ask if you have passed along to your engineers that, the people with artifacts remaining, with all current updates, seem to have a small common physical attribute, that I've noticed. It seems 4K RED files are a somewhat common theme. Is that something you and your team are experiencing as well and/or investigating?

Thanks,

Pete

Yes, it does seem like .R3D transcodes seem to be at the heart of the issue. I will definitely pass this on to engineering today. Thanks for bringing my attention to the other thread.

Regards,

Kevin

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 11 Jul 2014 15:16:39 GMT

Hi Kevin!

I am very happy to see, that you started to investigate it really

thoroughly.

As for your question:

I can. Regarding your ProRes proxy files, are they the same frame size as

the originals, or did you scale them down? Need more info here.

I kept the original size with the proxies (4096x2304), so when I’m

exchanging it to the R3D, there wouldn’t be any issues with the scaling

data.

Thanks again!

I hope, you can figure out something!

oresztesz

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Mon, 14 Jul 2014 18:54:23 GMT

Hi Jurgen,

Jurgen Lisse wrote:

Funny to see how FAST Adobe replies when it's about Sales, When it's about bugs and problems they don't reply that quickly. Adobe!

Feel free to create your own post on this issue. You can also contact support here: Contact Customer Care

Thanks,
Kevin

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Sun, 13 Jul 2014 15:29:50 GMT

Funny to see how FAST Adobe replies when it's about Sales, When it's about bugs and problems they don't reply that quickly. Adobe! I need Help on my "audio dropout" issue in Premiere pro cc 2014, I can't work properly because of the playback issues that come along with this bug...pfff...Montly PAYING

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 11 Jul 2014 16:00:38 GMT

Hi Kevin,

As you are aware of the other thread on the New Mac Pro and OS 10.9.4 outputs getting infused with artifacts....I wanted to ask if you have passed along to your engineers that, the people with artifacts remaining, with all current updates, seem to have a small common physical attribute, that I've noticed. It seems 4K RED files are a somewhat common theme. Is that something you and your team are experiencing as well and/or investigating?

Thanks,

Pete

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 11 Jul 2014 01:44:48 GMT

Hi CueND,

CueND wrote:

I prefer Premier Pro and hope that I have enough positive feedback from people like @ooopeter over time to give me the confidence to go back to using it exclusively...Going the PC route after the investment (we bought 3) it is not really an option. Sorry about the long winded post.

I can understand your frustration regarding the new Mac Pro. You buy this new piece of equipment with reasonable expectations that it should function (albeit with small issues expected) and problems occur out of the gate. I know I would be upset if this happened to me. Fortunately, working with our partners at Apple and AMD, we were able to make a fix for OS X 10.9.4 that has helped most of our users avoid the issue with pink lines in certain exports.

Unfortunately, we see an example of where the fix didn't work with Oresztesz's posts. I'm going to make sure the team knows that the fix did not work for all our customers, so we will continue to work with our partners until the problem goes away. I'm hopeful that when Oresztesz rebooted the computer, the problem will not occur any longer.

I ask that you install OS X 10.9.4 on your new Mac Pro and at least try some test or personal projects with it. My hope is that you will not have the issues users had prior to OS X 10.9.4. I apologize for any problems you may have had in the past.

Thanks,
Kevin

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 11 Jul 2014 01:25:09 GMT

Hi Oresztesz,

ooopeter wrote:

Hey Kevin!

Today the rendering problem in premiere pro has reappeared.

The r3d project (edited raw files) was rendered to h264 mp 4.

It worked fine until today, but today it has the horizontal coloured lines

again.

So this time, you had the problem with H.264 footage instead of ProRes Proxy. The export format does not seem to matter. Sorry to hear that.

ooopeter wrote:

I don’t know how to reproduce it, since I did the same renders since 10.9.4

surfaced, and the lines were not there, but today they suddenly reappeared.

OK, thanks for reporting.

ooopeter wrote:

I have closed premiere, started it again, and the new render seems fine,

without any glitches.

OK, that's a good sign but not a fix unless the problem does not appear now that you rebooted. Please keep me informed on this development.

ooopeter wrote:

It is a 30 minute render, so the time wasted is of relevance.

The material I promised to the client did not get there in time, and this

could reflect badly on me.

I understand. That's unacceptable. I will definitely report this issue to management.

ooopeter wrote:

The issues started on may 15. Today it is July 10. Almost 2 months without

being able to solve the problem. It is really frustrating.

I do understand your frustration. Working with 3 different companies on the issue does take time, so I'm sorry it's taking so long to completely solve it.

ooopeter wrote:

Please keep me updated on the case!

Thank you for your time!

Yes, I will and thank you too.

Kevin

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Thu, 10 Jul 2014 11:36:43 GMT

Hey Kevin!

Today the rendering problem in premiere pro has reappeared.

The r3d project (edited raw files) was rendered to h264 mp 4.

It worked fine until today, but today it has the horizontal coloured lines

again.

The same as with 10.9.3.

I don’t know how to reproduce it, since I did the same renders since 10.9.4

surfaced, and the lines were not there, but today they suddenly reappeared.

I have closed premiere, started it again, and the new render seems fine,

without any glitches.

It is a 30 minute render, so the time wasted is of relevance.

The material I promised to the client did not get there in time, and this

could reflect badly on me.

The issues started on may 15. Today it is July 10. Almost 2 months without

being able to solve the problem. It is really frustrating.

Please keep me updated on the case!

Thank you for your time!

Oresztesz Nemes

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 11 Jul 2014 01:12:34 GMT

Hi ooopeter,

ooopeter wrote:

Kevin, finally, someone committed to the issue!

BTW, I've been communicating with users about this issue for quite some time on other threads. Just to let you know, we're very interested in solving these issues once and for all. Again, it will take the efforts of not only Adobe, but Apple and AMD to find a solution to the issue. Even 2 bad encodes out of 200 is something we'd like to see fixed.

ooopeter wrote:

Since the anomaly occurred in only 2 of more than 200 converted files, and

the conversion took approximately 24 hours, I would need to run it again to

be able to answer you question accurately.

I see. As long as you report that in the bug report, we can try to reproduce the issue then.

ooopeter wrote:

Running it in software mode would slow down the process so, that it would

take even more than 24 hours.

Im not free to do that, I was hoping you could run these tests.

Yeah, I didn't realize you had such a big batch.

ooopeter wrote:

Should I file a bug report for the scale change when working with prores

proxies (of r3d) as well, is it possible for you to investigate that

without the bug report?

I can. Regarding your ProRes proxy files, are they the same frame size as the originals, or did you scale them down? Need more info here.

ooopeter wrote:

Are you allowed to share some information about Kirk Baxter`s workflow?

What camera are they using to record?

What system he uses to edit?

What type of proxies does he convert the original media to?

Sorry, I don't have access to these details.

ooopeter wrote:

I would be the happiest person in the world if premiere worked without the

small annoyances it produces, and I didn’t have to switch between editing

systems because of that.

Thank you for the reply!

There's small annoyances with every NLE I've ever used, but I hope we can help solve the ones most important to you.

Thanks,
Kevin

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Fri, 11 Jul 2014 00:35:23 GMT

I'm in the same field: commercials, and corporate video.

We usually work at super tight - next to impossible schedules. We can not afford random bad renders.

I agree 100% with everything you said.

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Thu, 10 Jul 2014 23:32:29 GMT

I have to agree with ooopeter on the build your own PC if you are going the PC route...unless you have the budget to replace a Dell or HP. I switched over to Mac about 7 years ago...prior to Mac I used to use Alienware Desktop PCs and they worked great...but they are also loud. The advantage for me at the time was the high end graphics gaming performance that allowed me to leverage that in Video Editing without purchasing the Pro Video cards...yes, budget was an issue and that was a good fix. Even then though, the desktop maxed out with Overclocked processors, RAM and SSD RAID array blah blah blah was close to 6K without monitors, keyboard, or mouse...I am not great at the build it yourself type of thing, and again from a price point at the time it was a good option. I did not work exclusively on video at the time and R3D had just come out...most of my work is around television commercials or corporate video production. The more business I got the more frustrated I got with the flavors of software available on PC...lack of consistency with how applications behave and Operating System tweaks, changes, viruses, patches and so on made it an easy choice for me to transition to Mac. Now after all of the problems we've faced with the new MacPro...I like the rest of the people in this situation feel a little bit like I was taken advantage of. Although, I upgraded to the new Mac Pro on my own...with the understanding that new technology requires testing and it will have glitches...I just did not expect to have some of the problems that I've dealt along with the hit on the reputation, the frustration and the time = revenue aspect of things...So for now and until I get my confidence back, I am doing two things...Using my iMac which I still have that has Nvidia cards in it when I have to work on a project that I started or have to edit in Premier Pro CC...or it is a personal project that will not cost me $$$...other than that, I've been using Final Cut X. To be clear, although I have no problems at all with FinalCut X - I prefer Premier Pro and hope that I have enough positive feedback from people like @ooopeter over time to give me the confidence to go back to using it exclusively...Going the PC route after the investment (we bought 3) it is not really an option. Sorry about the long winded post.

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Thu, 10 Jul 2014 20:19:24 GMT

If you only want to use adobe, I would say your best bet is a high end PC with Nvidia.

I think Adobe is struggling with OpenCL, and this causes most of the issues.

Nvidia uses CUDA, and that works with less issues to my knowledge.

I wouldn't waste money on HP or Dell, because they charge a lot for the name, but support, at least in Eastern Europe, seems to be weak.

Build your own PC!

I think Intel already has 6 core i7s, which should perform great.

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Thu, 10 Jul 2014 18:26:30 GMT

I wonder if you could comment on Windows vs Mac, I'm wondering if PCs are playing nicer with Adobe than the new Mac Pros? I'm considering abandoning Apple on account of this mess. I don't want to abandon Adobe yet.

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Thu, 10 Jul 2014 11:58:20 GMT

The reboot suggestion is mainly to ensure that any and all background processes are in fact restarted. Since CC, I've noticed that some of the adobe apps do a poor job at cleaning up after themselves creating memory leaks.

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Thu, 10 Jul 2014 11:52:37 GMT

Rendering is mostly fine. Today was the first really glitchy render since 10.9.4.

I just restarted premiere, and the project rendered without the glitch.

But it was a 30 minute long export, so it was kinda annoying, having to export it again.

I think understand why cleaning media cache database would make some difference.

But when I reopen the project, new cache would be created, with the same chance for creating bad ones, as before, wouldn't it?

Rebooting seems to me more like a rain dance, I don't think, it would help the render on mac.

On PC it frees up some memory, so there I can see a reason to, but on mac, I'm not sure, it would make any changes.

Does something happen to premiere, when you reboot?

Thank you for the input!

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Thu, 10 Jul 2014 11:43:36 GMT

Have you considered cleaning out the Media Cache Database, then rebooting before you export (render) your project?

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Wed, 09 Jul 2014 20:06:46 GMT

Since the anomaly occurred in only 2 of more than 200 converted files, and

the conversion took approximately 24 hours, I would need to run it again to

be able to answer you question accurately.

Running it in software mode would slow down the process so, that it would

take even more than 24 hours.

Im not free to do that, I was hoping you could run these tests.

Should I file a bug report for the scale change when working with prores

proxies (of r3d) as well, is it possible for you to investigate that

without the bug report?

Are you allowed to share some information about Kirk Baxter`s workflow?

What camera are they using to record?

What system he uses to edit?

What type of proxies does he convert the original media to?

I am really curious, because we already had a go with a feature film edited

in premiere, but we faced really challenging problems with premiere that

time. I believe it was CS6, I`m sure a lot has changed since than.

I would be the happiest person in the world if premiere worked without the

small annoyances it produces, and I didn’t have to switch between editing

systems because of that.

Thank you for the reply!

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Wed, 09 Jul 2014 19:50:25 GMT

Hi ooopeter,

Do you still get the anomaly when you export without GPU acceleration using Software Only for the Mercury Playback Engine? What if you transcode to ProRes 422 or another codec? Do you still see the lines?

It sounds like FCPX used a different method for encoding your proxies, which I believe would account for the difference in encoding times.

Fincher used After Effects to conform "The Social Network." Kirk Baxter, Fincher's editor, is using Premiere Pro for "Gone Girl." Hope that clears that small bit of trivia up.

Of course we want Premiere Pro to "shine" and have no issues. We do have a lot to deal with, however, and are doing our best to provide the best possible quality NLE.

Thanks for filing the bug report. I will let engineering know that the issue is still occurring in some cases. It would be nice to figure out specifically what is causing the issue.

Sorry again for the trouble and I hope I can help find a solution for this issue.

Thanks,
Kevin

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Wed, 09 Jul 2014 17:46:42 GMT

Hi guys!

((Today I had a long phone conversation with Arjun from Adobe support (yesterday he failed to call me, today he called me 1 hour later, than agreed, but at least he called).

I already told the hungarian support, who turned out to be not the support (but was listed as on Adobes support options) what problems I was facing.

Then I wrote it them to the hungarian e-mail support in english. Then in hungarian. After that I had to write it to the US support in english again. And now I had to tell it to the english phone support again. PLEASE FORWARD MAILS ADOBE support is not even capable of doing that.))

So first he suggested I bring back my computer to apple, because the video card must be corrupt, but I convinced him, that it runs fine with other software (yes, the one with the X).

D700s may be at fault, but I am not convinced, since the similar glitches happened with fine cards on 10.9.3 if Im not mistaken.

He couldn't help me with that.

I had also a different issue, if I exchange R3D raw to prores proxies, playback is 2x the size (paused the image looks fine, hitting play it scales up).

I was able to reproduce it on my macbook with CUDA as well, so hardware issue here is out of question.

He couldn't help me with that either, but he wanted reproduce the issue.

So our 1 hour talk had maybe 10 minutes of actual talk, and 50 minutes of waiting for him to come back from probably talking to a technician, who didn't speak english. I don't know where he was.

In the end he asked me to send him the footage I was working on. I wonder if anyone ever did that. I can not do it, because most jobs don't allow you to just send raw material to 3rd party. Is it common in the USA ?

Why did he want to get it is a really funny story.

He said, Adobe support didn't have the resources to get their hands on R3D raw material.

Thats official Adobe statement, support is just facing hard time getting R3D raw files.

Im an editor, and just for testing purposes I keep all kinds of different material from different cameras. I suggest you do the same, and I wish to be moderately compensated for improving your workflow.

(I would suggest, ask for Finchers Social Network files, if you are out of options, there must be some MX, even though most of it was shot with beta version of the newer camera (mysterium maybe?))

So now Im waiting for an official statement, that Adobe support is facing a hard time getting their hands on R3D raw, and a callback from someone higher up, who might be able to actually help me.

No solutions for now.

Re: Premiere Pro CC and the New Mac Pro (2014)

forums_noreply@adobe.com — Tue, 08 Jul 2014 20:44:35 GMT

Kevin, finally, someone committed to the issue!

24 hours? What were the settings? Can you post a screen shot?

This is a convert from Media Encoder. You can see the rainbow colour line in the middle, which shouldn't be there (sorry, I just grabbed the middle of the shot, I'm not alloved show more, I'm afraid).

I have converted R3D RAW shot with red MX to Prores proxy, left the resolution at 4096x2304.

These are the settings:

Media Encoder uses dual GPUs if the Mercury Playback Engine Hardware Acceleration is enabled. Can you verify if it is enabled in AME? Can you verify if a single GPU is being used for encoding?

Im certain it is being done with the mercury playback engine.

Wether both GPUs are being used is not easy to say. It seems to me, that they are, because they both heated up almost the same way, so I would think, they are both utilised, Im sorry, for not looking at it before. Still it is strange that FCP X finished with the same task in exactly half the time. I must admit, FCP X converted it to 2K, and ME converted it to its native 4K, this might be important to note. My previous experience lead me to say, that rendering to native dimensions is always faster, than encoding to a different frame size, but I may be wrong.

It's probably never a good idea to update your software if you are still working on a project.

I never did that. That would be irresponsible to do. My mac pro shipped with 10.9.3.

Your other piece of advice I would not agree with. Top filmmakers like David Fincher are using Premiere Pro which is pretty critical in my opinion.

I can agree with you on David Fincher, he is the best. Please tell, him, I didn't want to belittle his art in any way with my comments.

It is however mostly used only for partial issues even by him, not for the most demanding jobs (he used it for conforming in the social network if I'm correct).

Please just communicate with us. State, that you want premiere to shine even on our overpriced paper bins, and I won't have any complaints. Just don't keep silent, so that we don't know what to expect.

Hey Im using it, and I plan on using it a lot further down the way, just help me to enjoy it, and be able to trust it.

We were working with our partners at Apple and AMD on this issue. A team effort. Since you are still experiencing similar issues, please let us know by filing a bug report. It would be the best way to work toward working with our partners in fixing your issue.

Thank you for that comment, this is what I needed to see.

Yours is the first complaint that the update to OS X 10.9.4 is still causing these issues. I can try to reproduce the issue if you give us the specifics of your case in that bug report. Sorry, but we cannot give out specific dates for updates in advance.

Tomorrow I will file the bug report, and we will see it from there, but if I'm not mistaken, by the time I finished my reply, someone else also posted here, that he had problems.

Kevin, thank you for taking it serious, I really appreciate having finally someone on this issue!