Adobe Community: Message List - Why can't I reset my trial like you offered?

Re: Re: Why can't I reset my trial like you offered?

forums_noreply@adobe.com — Thu, 16 Oct 2014 14:55:47 GMT

I did this... can you not reset it anymore?

Re: Why can't I reset my trial like you offered?

forums_noreply@adobe.com — Mon, 17 Mar 2014 14:05:03 GMT

Rajesh 15, I don't understand your directions. How do I get to the file that I need to change. Please be specific... I'm a designer, not a programmer.

Rajshree, yes, I have seen the discussions where you have "escalated" the cases for investigation, but unfortunately, that doesn't help me now. I'm sorry your product you offered isn't working correctly, but I was told by you that I could use the trial for another 30 days, and it isn't working. I only have one computer. I'd like a coupon code or something in the meantime, because I need it now and don't have time to wait for Adobe to fix the issue with the special offer.

Thank you.

Re: Why can't I reset my trial like you offered?

forums_noreply@adobe.com — Mon, 17 Mar 2014 13:58:03 GMT

I have no idea what this means. How do I do this?? Please be more specific.

Re: Why can't I reset my trial like you offered?

forums_noreply@adobe.com — Fri, 14 Mar 2014 18:18:54 GMT

Hi Davis,

Welcome to Adobe Forum,

In addition to what Rajesh mentioned, I would like to add that :

Adobe reset the trial experience for Photoshop, Illustrator, InDesign, and Muse CC only. This reset allows anyone who previously used a trial of these software titles to evaluate the software title for an additional 30 days.

Sign out using the Adobe Creative Cloud Desktop application.

Then, sign back in. If signing out and back in does not resolve the issue, I would suggest you to use the software on a different computer.

The announcement for resetting of the trial was in January, but yes right now it is not working for few of them.

The engineering Team has been informed about it & they are yet to provide any timeframe for the resolution.

As of now the issue is being looked upon & is under investigation.(I have personally escalated cases for investigation)

Regards,

Rajshree

Re: Why can't I reset my trial like you offered?

forums_noreply@adobe.com — Fri, 14 Mar 2014 17:58:14 GMT

Hi Davis,

Please rename opm.db file to opm.db.old.

Win:

C:\Users\user\AppData\Local\Adobe\OOBE Please note AppData is a hidden folder if it doesnt show you will have to unhide it.

Mac:

~/Library/Application Support/Adobe/OOBE/ Please note its user library so make sure of ~ sign.

Once its done, please open Creative Cloud app and sign in.

It should work.

Why can't I reset my trial like you offered?

forums_noreply@adobe.com — Fri, 14 Mar 2014 17:17:25 GMT

I got this email from you stating that you had reset the clock on trial versions - http://view.mail.adobesystems.com/?j=fec716787d61047c&m=fe9d157073640c7e75&ls=fe2215797363 037e731072&l=ff971272&s=fe2315727261077f7d1c78&jb=ff3715737467&ju=fe8f167474600c787d&r=0

There is no update button on the Creative Cloud, and when I try to uninstall and reinstall the creative cloud, it still says my trial has expired. I tried contacting customer support, but they won't help since it's an issue with the trial.

Other people have asked this question on the forum and no one has helped. Why send an offer if you aren't going to back it up?