Adobe Community: Message List - Why do i keep on getting error 62?

Re: Why do i keep on getting error 62?

forums_noreply@adobe.com — Wed, 22 Oct 2014 16:05:54 GMT

Simonedesign,

We got Creative Cloud installed! Maybe my solution can be yours as well. I just spent some time with Adobe Chat and Rahul removed into my Mac to remove these files (see pic below):

Also he deleted these "OOBE" folders (see pic below):

From what I saw he deleted everything in relation to the Adobe Applications Manager. After deleting all these files he ran the installer again and it worked. Hope this helps!

-Matthew

Re: Why do i keep on getting error 62?

forums_noreply@adobe.com — Wed, 22 Oct 2014 14:22:13 GMT

I've tried re-downloading it about 7 times now. It still just disappears

around 50%. Trying again today after I did a disk permissions repair.

Re: Why do i keep on getting error 62?

forums_noreply@adobe.com — Wed, 22 Oct 2014 14:25:03 GMT

Tried again today after I did a disk permissions repair and no luck. the Creative Cloud desktop installer just disappears around 50%.

This is as far as it gets then it just disappears (see pic below):

Re: Why do i keep on getting error 62?

forums_noreply@adobe.com — Tue, 21 Oct 2014 21:57:59 GMT

That still did not work. I even tried to install via a co-workers DMG file that is working.

Re: Why do i keep on getting error 62?

forums_noreply@adobe.com — Tue, 21 Oct 2014 21:30:55 GMT

Please refer to the help document and thread below where the issue has been resolved:

1. Error "Failed to Install" Creative Cloud Desktop application

2. Why do i keep on getting error 62?

Please refer to :

I think it will be best to re download.

Regards

Rajshree

Re: Why do i keep on getting error 62?

forums_noreply@adobe.com — Tue, 21 Oct 2014 21:11:17 GMT

I'm on MacOS X Yosimetie and trying to install the Creative Cloud desktop application. The first two attemptes the installer just finished around 50% installed. Then I repbooted and tried it again. This time it gave me the "error 62" so I searched and found this thread. After running the CC Cleaner I tried to install again but it just finished around 50% again.

Thanks for your help and time!

Re: Why do i keep on getting error 62?

forums_noreply@adobe.com — Sun, 23 Mar 2014 19:32:20 GMT

Had never heard of that tool, but just tried it and it worked. No more error 62. Thanks!

Re: Why do i keep on getting error 62?

forums_noreply@adobe.com — Sun, 23 Mar 2014 19:09:42 GMT

Did you run the cleaner tool after uninstalling?

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Re: Why do i keep on getting error 62?

forums_noreply@adobe.com — Sun, 23 Mar 2014 18:52:29 GMT

I keep hitting this too. I had no problem until a couple of days ago when I got error 62 during an update.

I unstalled everything but still get "We've encountered the following issues: Creative Cloud desktop failed to install. (Error code: 62)" when I run the latest CreativeCloudSet-Up.exe.

I'm running Windows 8 x64.

Why do i keep on getting error 62?

forums_noreply@adobe.com — Fri, 21 Mar 2014 10:22:13 GMT

Why do i keep on getting error 62 when trying to install the application manager? What does it mean?

I have succesfully worked with all the applications before an update of the application manager.

Since the update i keep on getting the errror. I have already tried removing all the adobe programs and reinstalling them but sadly that didn't work..

Does anybody know what is wrong?