Adobe Community: Message List - problems getting exchange to update

Re: problems getting exchange to update

forums_noreply@adobe.com — Tue, 15 Apr 2014 08:23:13 GMT

Can you please disable Norton and repeat the update process.

Norton will be preventing a licensing check from Extension Manager and it will also be preventing Creative Cloud to update.

I look forward to hearing about your progress.

Kind regards,

Lea

Re: problems getting exchange to update

forums_noreply@adobe.com — Tue, 15 Apr 2014 05:30:27 GMT

Jonathan, thanks, but that it not working for me. I show to have CS6 Version 6.0.7.6, not shown as an update on the page you gave me the link to. Additionally, I would think I would need the CC version anyway. The CC installer asks for it to be updated when I open it, and then I get an error message with no reference number as to what the error is; it says:

We’ve encountered the following issues:

Please connect to the internet then try again.

I would appreciate some more help.

Thanks!

Sandy

Re: problems getting exchange to update

forums_noreply@adobe.com — Mon, 14 Apr 2014 22:29:03 GMT

Hi there,

Sorry to hear you have been having issues. First thing to do, I would suggest is to launch Adobe Extension Manager if you have it. Check what version you are running and then download and run the updater or the installer if you do not have Extension Manager installed from here:

http://www.adobe.com/exchange/em_updates/#emcc

If that does not work, let me know and I will get one of the engineers to look into it.

Thanks,

Jonathan

problems getting exchange to update

forums_noreply@adobe.com — Mon, 14 Apr 2014 21:50:59 GMT

I am trying to use Adobe Exchange; have never used it to date.

Running PS CC on Windows 7; Norton installed.

After trying to open/use Adobe Exchange, it prompts for Update, then "installs" a new version, but really it doesn't because then the message comes that I need to launch Adobe Extension Manager (required) to install this extension.

My options are Yes or No but No just stops the process.

Yes gives this message:

"You must install a newer version of Adobe Extension Manager to install this item. Once the upgrade is complete, you can install your item from the 'My Stuff' tab.

Would you like to go update Extension Manager now?"

Yes to that prompt takes me back to the invitation to Update for the latest features. That was were I started before.

Sometimes I am invited to update Creative Cloud, which fails and tells me to connect to the internet. (Obviously I am already connected to the internet).

What is wrong here?