Adobe Community: Message List - Blank White Window

Re: Blank White Window

forums_noreply@adobe.com — Thu, 19 Jun 2014 20:08:52 GMT

Thanks for the feedback. Glad it's working for you now.

-Bryan

Re: Blank White Window

forums_noreply@adobe.com — Thu, 19 Jun 2014 16:33:25 GMT

It was the uninstall and reinstall that fixed it. I was never able to find an 'Edge Code CC' or 'Adobe Edge Code CC' folder.

Thanks for all of your help!

Amanda

Re: Blank White Window

forums_noreply@adobe.com — Thu, 19 Jun 2014 15:53:00 GMT

Excellent! Thanks for letting us know.

For our future reference, did you find (and delete) the 'Edge Code CC' folder this attempt? Or, was it the uninstall and reinstall with the latest version that resolved the problem for you?

-Bryan

Re: Blank White Window

forums_noreply@adobe.com — Thu, 19 Jun 2014 06:34:21 GMT

Yes! It finally works again!

Thanks so much for your help Bryan!

Amanda

Re: Blank White Window

forums_noreply@adobe.com — Wed, 18 Jun 2014 21:25:20 GMT

Hey, Amanda,

Thanks for the screenshots and thanks for your patience in trying to resolve the problem. I haven't seen Edge Code hang so early in the startup sequence such that the menus aren't even yet populated or enabled. Also, previous reports of the "white screen" on startup are usually corrected by just deleting the 'Edge Code CC' folder.

I know you mentioned above that you've tried uninstalling and reinstalling, but perhaps you could do so one more time, now that Edge Code Preview 8 has been released. Consequently, can you please try the following steps on your machine to clean and then install the latest Edge Code?

using Finder, go to your Applications folder, rt-click 'Adobe Edge Code CC.app', and click 'Move to Trash'.
using Finder, go to '~/Library/Application Support/Adobe' and double-check whether you see an 'Edge Code CC' folder. If you do, delete it.
from the Finder menu, click Finder > Empty Trash... and completely empty your Trash
restart your system.
after your system restarts, click the Creative Cloud icon from the OSX status bar to display the Creative Cloud window.
click on the Apps tab, find 'Edge Code CC'. Click Install.

After it installs, try launching Edge Code from your Applications folder, and see if it works this time. Please reply to this thread and let me know what you see.

-Bryan

Re: Blank White Window

forums_noreply@adobe.com — Wed, 18 Jun 2014 05:46:43 GMT

Hi Bryan,

Both folders "Edge Code CC" and "Adobe Edge Code CC" don't show up in ~/Library/Application Support/Adobe so I don't know why it isn't there if it actually should be. Perhaps that is somehow related to the problem? It also seems as though I have the latest version of Edge Code installed but I am still stuck with the white window.

I don't know if this is helpful or not but I am also unable to select the "Preferences" menu in Edge Code.

Thanks for your persistence,

Amanda

Re: Blank White Window

forums_noreply@adobe.com — Tue, 10 Jun 2014 22:34:56 GMT

Hey, Amanda,

Just to double-check, did you check for a folder named "Edge Code CC", and not something like "Adobe Edge Code CC"? Unfortunately, the otherwise helpful screenshot you posted didn't scroll down far enough for me to see where the E's would have started. :-) Anyway, I ask b/c the application creates that folder pretty early in the launch process so it should (theoretically) exist there somewhere.

You should also try our latest version of Edge Code which we recently released. You can install that latest version using the Creative Cloud desktop application. Click the CC icon in the OSX menu bar (at the top of your screen) to open the Creative Cloud application window. Click `Apps`, and then click the Install button next to Edge Code CC.

Hope this helps,

Bryan

Re: Blank White Window

forums_noreply@adobe.com — Fri, 16 May 2014 19:48:12 GMT

Hi Brian,

Edge Code did previously work correctly.

There actually wasn't any folder for Edge Code CC in ~/Library/Application Support/Adobe

So, I tried creating an empty folder named Edge Code CC and then reopening Edge Code but that did not work either.

Any other thoughts on how to fix this?

Thanks,
Amanda

Re: Blank White Window

forums_noreply@adobe.com — Fri, 16 May 2014 05:50:03 GMT

Hey, Amanda,

By your initial post, it sounds like Edge Code did work correctly for you at some point, and then it started experiencing this issue?

If you don't mind, could you please try resetting your preferences and restarting Edge Code. To do so, please follow these steps:

Close Edge Code
From a Finder window, open ~/Library/Application Support/Adobe/Edge Code CC and delete the entire contents of this folder
Open Edge Code

Please reply and let us know if this helps.

Thanks,

Bryan

Re: Blank White Window

forums_noreply@adobe.com — Wed, 14 May 2014 18:23:09 GMT

Hi Peter,

I'm running on OS X 10.9.2

I looked for an Edge Code Diagnostics file but there didn't seem to be one, even after opening Edge Code. Is there anything else I can do to try and solve the problem?

Thanks,

Amanda

Re: Re: Blank White Window

forums_noreply@adobe.com — Wed, 14 May 2014 05:14:17 GMT

Hi,

What version of Mac OS are you on? Make sure you have 10.7 or newer.

It sounds like part of Edge Code might be crashing on startup. There may be a crash log saved on your system:

In Finder, choose Go > Go to Folder... in the menu
Enter ~/Library/Logs/DiagnosticReports
Look for a file that says "Edge Code" in the name (or just launch Edge Code again, wait for the blank screen, and then look for a freshly-created file)
Please send these files to us to investigate. You can put them in a .zip and email them to pflynn (at adobe.com)

Thanks for your patience!

- Peter

Re: Blank White Window

forums_noreply@adobe.com — Fri, 18 Apr 2014 19:42:50 GMT

Hi Preran,

I don't have any extentions or anti virus software as mentioned in the thread.

I also went to http://localhost:9235/ and nothing showed up.

I have version 0.97.0-359084144 installed.

Any idea's on how to fix the problem?

Thanks!

Re: Blank White Window

forums_noreply@adobe.com — Fri, 18 Apr 2014 13:39:28 GMT

Hi smittypanda,

Found a post with a similar discussion. Can you check if any of those solutions help?

http://forums.adobe.com/thread/1276831

Thanks,

Preran

Blank White Window

forums_noreply@adobe.com — Fri, 18 Apr 2014 04:13:42 GMT

When I open Adobe Edge Code I get a blank white window that says index.html at the top.

I've checked my library and tried uninstalling and then reinstalling but nothings seems to fix the problem.

Is there a way to get the program working again?