Adobe Community: Message List - Installed extensions not showing windows>extensions pull down?

Re: Installed extensions not showing windows>extensions pull down?

forums_noreply@adobe.com — Wed, 30 Apr 2014 21:11:33 GMT

Fraser,

thanks for your patience, but I'm afraid mine has run out, ..... it's just not worth the bother!

....Alan

Re: Installed extensions not showing windows>extensions pull down?

forums_noreply@adobe.com — Mon, 28 Apr 2014 09:07:17 GMT

Hi Alan,

This at least suggests that the version you attempted to install was not the same version that I have on my machine. Can you please go to the folder

/Users/Alan Cameron/Library/Application\ Support/Adobe/Extension\ Manager\ CC/Temp/

and check to see whether there is any file at all starting with com.AdobePaperTexturePro?

If so, can you try again with the commands with my previous post (but using this correct filename)?

P.S. Your screenshot looks like the folder you would find in /Library/Application support; not ~/Library/Application Support (note the tilde at the start - this is a hidden folder inside your user's home folder). Can you try again using Go -> Go to Folder in Finder, if you haven't done so already?

Many thanks,

Fraser

Re: Installed extensions not showing windows>extensions pull down?

forums_noreply@adobe.com — Wed, 23 Apr 2014 17:59:00 GMT

Fraser,

no such file found on machine!

alancameronsmbp:~ Alan-Cameron$ cp ~/Library/Application\ Support/Adobe/Extension\ Manager\ CC/Temp/com.AdobePaperTexturePro_2.0.2_4ecbd5.zxp ~/Desktop

cp: /Users/Alan Cameron/Library/Application Support/Adobe/Extension Manager CC/Temp/com.AdobePaperTexturePro_2.0.2_4ecbd5.zxp: No such file or directory

alancameronsmbp:~ Alan-Cameron$

I done a little more digging & found this >

...Alan

Re: Installed extensions not showing windows>extensions pull down?

forums_noreply@adobe.com — Wed, 23 Apr 2014 15:50:55 GMT

Hi Alan,

That is quite strange indeed.

Can you please try the following steps, and let me know the outcome?

In terminal, check the result of this command:
- ls ~/Library/Application\ Support/Adobe/Extension\ Manager\ CC/Temp/ | grep AdobePaper
If a ZXP file such as com.AdobePaperTexturePro_2.0.2_4ecbd5.zxp exists,
- In terminal:
  - cp ~/Library/Application\ Support/Adobe/Extension\ Manager\ CC/Temp/com.AdobePaperTexturePro_2.0.2_4ecbd5.zxp ~/Desktop
- Uninstall Adobe Paper Textures Pro in Extension Manager CC (with Photoshop closed)
- In terminal:
  - /Applications/Adobe\ Extension\ Manager\ CC/Adobe\ Extension\ Manager\ CC.app/Contents/MacOS/ExManCmd --install ~/Desktop/com.AdobePaperTexturePro_2.0.2_4ecbd5.zxp

It would also be good if you could let me know the exact name and size of the AdobePaperTexturePro_....zxp file that is copied to your Desktop.

Best regards,

Fraser

Re: Installed extensions not showing windows>extensions pull down?

forums_noreply@adobe.com — Tue, 22 Apr 2014 18:11:40 GMT

Sorry Fraser... no joy, carried out yor instructions & still no Log file generated?.... see my screen shot, with relavent file locations & showng PS CC exhange manager & extension manager saying extensions are insatlled but not showing in pull down menu..

...Alan

Re: Installed extensions not showing windows>extensions pull down?

forums_noreply@adobe.com — Tue, 22 Apr 2014 16:43:41 GMT

Hi Alan,

Yes - it would probably be easiest to reboot after having created those files to enable logging. You can create those files by renaming a blank text file, or you can use the Terminal with the following commands:

sudo touch ~/Library/Application\ Support/Adobe/Extension\ Manager\ CC/Log/ExManCoreLibLog.YES
sudo touch /Applications/Adobe\ Extension\ Manager\ CC/Adobe\ Extension\ Manager\ CC.app/Contents/MacOS/ExManLog.YES

Certainly the fact that the folders are missing from the Panels folder suggests that something has gone wrong during the installation, rather than this being a problem with Photoshop itself. These log files should tell us what went wrong.

Thanks for your perseverance.

Fraser

Re: Installed extensions not showing windows>extensions pull down?

forums_noreply@adobe.com — Tue, 22 Apr 2014 14:19:26 GMT

Fraser,

the /Applications/Adobe Photoshop CC/Plug-ins/Panels folder exists but is empty?

I completed the other instructions as requested, re-started PS CC & Extension manager CC, but no log file is produced.... is reboot required?

I'm also assuming to create ExManCoreLibLog.YES & ExManLog.YES, I just rename a blank txt file?

...Alan

Re: Installed extensions not showing windows>extensions pull down?

forums_noreply@adobe.com — Tue, 22 Apr 2014 11:14:47 GMT

Hi Alan,

Thanks for this information. Can you also tell me whether or not such folders exist here?:

/Applications/Adobe Photoshop CC/Plug-ins/Panels

I've just tried installing those particular products with that version of Photoshop, and this is where they end up.

If the folders aren't there, could you please enable logging as follows and send me the log files at fgregor at adobe dot com?

Create a file called 'ExManCoreLibLog.YES' and place it in the following location:

/Users/<username>/Library/Application Support/Adobe/Extension Manager CC/Log/ExManCoreLibLog.YES

Then create a file named 'ExManLog.YES' and place it at:

/Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app/Contents/MacOS/ExManLog.YES

Both log files are generated and saved in the following location:

/Users/<username>/Library/Application Support/Adobe/Extension Manager CC/Log

Many thanks,

Fraser

Re: Installed extensions not showing windows>extensions pull down?

forums_noreply@adobe.com — Tue, 22 Apr 2014 10:22:13 GMT

Fraser,

I'm using Extension Manager CC, & Photoshop CC (14.2.1 x64)

the folder ... /Library/Application Support/Adobe/CEPServiceManager4/extensions, doesn't contain the installed missing extensions, only

>Adobe Mini Bridge 3

>AdobeExchange

>com.adobe.behance.sharonbehance.htnl

>KulerPanelBundle

>SearchForHelp

Note I have found the missing associated XMP files within:

/Library/Application Support/Adobe/Extension Manager CC/EM Store/Photoshop

is this correct?

...Alan

Re: Installed extensions not showing windows>extensions pull down?

forums_noreply@adobe.com — Tue, 22 Apr 2014 09:23:15 GMT

Hi AJCameron,

Can you please check whether the products you've installed are listed in Extension Manager CC or Extension Manager CS6?

If they are listed in Extension Manager CC, but they are not appearing in Photoshop CC, can you please tell me the exact version of Photoshop you're using, and check whether folders corresponding to the missing extensions can be found in either of these locations? [In Finder, use Go -> Go to Folder...]:

~/Library/Application Support/Adobe/CEPServiceManager4/extensions
/Library/Application Support/Adobe/CEPServiceManager4/extensions

Best wishes,

Fraser

Installed extensions not showing windows>extensions pull down?

forums_noreply@adobe.com — Sun, 20 Apr 2014 15:46:44 GMT

I have the latest photoshop CC installed, & extensions manager for CC. I cannot for the life of me understand why after installing Russell Brown's paper textures, & watercolor assistant extensions, they show installed in the exchange panel as installed, but not in the drop down window>extentions !

I have ran the extensions manager program & it says they are enabled! but no where to be seen with the PS CC window>extensions !

Help!

....Alan