Adobe Community: Message List - ERROR: This user is not registered for the selected site [ERROR 4]

Re: ERROR: This user is not registered for the selected site [ERROR 4]

forums_noreply@adobe.com — Thu, 26 Jun 2014 11:07:03 GMT

Hi Florian,

may be you can help me with a similar problem. I have been having problems with an email I originally use with my Adobe ID and I changed it – without knowing during the big Adobe upgrade last week. I can login to BC over the browser and partner portal but I can't publish from Muse as bc still has somehow the old email address stuck in there somewhere. When I go in the partner portal I can see this "Registered Partner Portal Users" and it still has the old email. When I go to my contact details it has my new email. Luckily the sites on there are "test sites" (not live) but is a real pain case I can't publish to live demo my sites.

Any suggestions for me? I have spent 2 hours on various days with the adobe support team – delated, deinstalled, reinstalled, deleted the OOMB etc. – nothing seems to have worked.

Cheers

Gary

Re: ERROR: This user is not registered for the selected site [ERROR 4]

forums_noreply@adobe.com — Tue, 29 Apr 2014 14:01:02 GMT

Hey guys,

We have some issues with the specific URL of businesscatalyst.com/admin - but login is not down. You can continue to login to any of your individual sites http://whatever-your-site-name.com/admin or login to Partner Portal on http://businesscatalyst.com/partnerportal/index.aspx and then navigate to the site you want to work on.

We're working on a solution, but you can use the 2 workarounds above in the meantime.

Thanks and regards,
Florin

Re: ERROR: This user is not registered for the selected site [ERROR 4]

forums_noreply@adobe.com — Tue, 29 Apr 2014 12:55:22 GMT

http://status.businesscatalyst.com/

Hot Patch.

Re: ERROR: This user is not registered for the selected site [ERROR 4]

forums_noreply@adobe.com — Tue, 29 Apr 2014 12:48:37 GMT

The only way I found around this is to login to an individual site, than you can navigate into your portal. Not a great way, but at least we can still work while we wait for a real solution.

Re: ERROR: This user is not registered for the selected site [ERROR 4]

forums_noreply@adobe.com — Tue, 29 Apr 2014 12:46:40 GMT

Same here. Can't login. This has happend a few time before. Adobe, any help and or forwarning would be great on this

ERROR: This user is not registered for the selected site [ERROR 4]

forums_noreply@adobe.com — Tue, 29 Apr 2014 12:27:44 GMT

Is there an update going this morning of April 29, 2014? We can't even login to the admin section of BC.