Adobe Community: Message List - Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Tue, 11 Nov 2014 14:35:59 GMT

Hi Sharon - what is your Behance URL? I don't see any account listed under your name or email address. Thanks!

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Tue, 11 Nov 2014 09:59:01 GMT

Same problem. I've submitted a request here - Behance Support & Forum : Submit a request for assistance

Please tell me what else I need to do to get back access to my account. I have my entire portfolio there!

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Mon, 10 Nov 2014 16:26:11 GMT

Hi Andy - I just private messaged you with your account information, hope it helps. In the future, please email our official support channels at help.behance.com for the quickest answer!

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Mon, 10 Nov 2014 12:11:42 GMT

I'm having the same issues, I need to get on to my original profile to update it and I can't!

I could really do with the issue being sorted now

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Thu, 06 Nov 2014 20:19:53 GMT

Hi LazyGoat,

Sorry to hear that you're frustrated! We can definitely help you, but we don't want to expose your personal information in a public forum like this, which is why we suggest writing into our official support channel where we can have a one-to-one conversation. But, since this is urgent, I'll respond now via private forum message so make sure that you're able to get back into your desired Behance account.

Just FYI, on the "duplicate account" issue - be aware that if you login to Behance with a different Adobe ID than the one connected to your existing Behance account, it'll seamlessly create a new account for you, which is why you're seeing that second URL there.

Talk to you in a moment!

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Thu, 06 Nov 2014 20:10:30 GMT

This is simply and utterly one of the most inconsiderate of all Adobe takeovers. Did you not think artists that use Adobe products might have accounts already with Behance? You have screwed us. Not only that, there is NO way to talk to anyone about how to fix this. I do NOT see anything in this forum on how to fix, why? Big corporate decisions and more money. You suck Adobe.

HAVE A NICE DAY

https://www.behance.net/darinmccauley

Oh, wait, it's https://www.behance.net/darinmccau7453 or something like that.

Discusted,

Darin McCauley

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Thu, 24 Jul 2014 14:04:07 GMT

Hello - the correct way to get support for this issue is to send us a ticket here - we'll get back to you within a few hours!

Behance Support & Forum : Submit a request for assistance

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Wed, 23 Jul 2014 17:38:27 GMT

Hi, I am not able to access my Behance profile either. Please help.

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Fri, 18 Jul 2014 17:06:52 GMT

Hello - did you contact us like I asked above at help.behance.net?

Thanks!

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Fri, 18 Jul 2014 13:41:28 GMT

I'm having the same problem, Sarah...

I have an interview in 4 hours and can't update my portfolio.
I created an adobe ID using same email and password but instead of figuring out the matching information (such as 'there's already a picugs@gmail regitered' it just created a totally different account.I've send a ticket but as I said, I have to present this so I need a solution ASAP.

Thanks and sorry for my grammar, this isn't my native language.

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Mon, 07 Jul 2014 14:37:19 GMT

Hello - please write us a ticket at help.behance.com and we'll get back to you within a few hours with specific information on how you can log in!

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Mon, 07 Jul 2014 11:20:03 GMT

Hi, I have the same problem, help me, please:

http://be.net/boryana_krasteva

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Mon, 23 Jun 2014 15:06:39 GMT

Hello - have you written us a ticket yet at help.behance.net? We'd be happy to help!

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Sun, 22 Jun 2014 23:28:10 GMT

I'm having the same problem. This is a pretty F'd up way to acquire a company. Need to link accounts please.

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Thu, 12 Jun 2014 19:08:40 GMT

Am all sorted now. Thank you though!

Sent from my iPhone

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Thu, 12 Jun 2014 14:27:41 GMT

Hello - did you submit a ticket to us at help.behance.net? If so, someone will get back to you within a few hours with your specific login information!

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Thu, 12 Jun 2014 04:44:12 GMT

why cant I access my behance account. I did not use my adobe id before. how can I open it now? please help asap!

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Mon, 09 Jun 2014 20:38:21 GMT

Thank you. I will check my spam, although I think everything is fixed now.

Thank you for getting back to me.

Sent from my iPhone

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Mon, 09 Jun 2014 14:39:49 GMT

Hello - everyone received an email about 1.5 weeks ago - please check your spam folder if you didn't get i! Sorry to hear you're frustrated - please write into our support at help.behance.com if you're still having trouble and we'd be happy to help.

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Sun, 08 Jun 2014 17:17:37 GMT

Absolutely agree - this is ridiculous!! I just kep getting what looks like an automated response with the same message - THAT DOESN'T HELP!

I need to get access back into my account.

why didn't we received notification of the switch to Adobe & the need to change password / account login info? & why has this not affected my iPhone app???!!!

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Wed, 04 Jun 2014 20:55:49 GMT

Hello, were you able to write in a ticket to our support channel yet? It can be found at help.behance.com

Thanks!

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Wed, 04 Jun 2014 16:39:53 GMT

I agree on your point about the programmers did not think through what they were doing before implementing this. and it is beyond ridiculous.

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Wed, 04 Jun 2014 16:37:40 GMT

I am having the same prob. can't access my previous account pre adobe ID - https://www.behance.net/pizzojusthavingfun

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Wed, 04 Jun 2014 14:15:19 GMT

Hi Russell - see here where we've shown you the open ticket and our response that you have with us - I also wrote you in a private message: Re: Link Creative Cloud to Behance

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Wed, 04 Jun 2014 03:28:08 GMT

ChrisARay what did you do to fix yours? I can't login to my pre existing account.

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Wed, 04 Jun 2014 03:26:01 GMT

I've submitted two requests now and they keep referring me to the same forums which aren't helping. I'm having the same problems logging in because my Adobe ID email is the same as my Behance email. Really irritating and have spent hours trying to figure this out with no luck. sarahktrapp1 i believe you responded to my first one with my email scotty.russell88@yahoo.com.

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Wed, 14 May 2014 18:51:11 GMT

I'm having the same problem, I can't access a previously existing Behance account

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Wed, 14 May 2014 18:50:30 GMT

I'm having the same problem, I don't know how to send a ticket though...

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Mon, 12 May 2014 20:27:03 GMT

Problem was resolved but how do I stop getting messages from this discussion? Despite what Adobe says, there is no Action button to stop notices.

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Mon, 12 May 2014 17:33:02 GMT

Hi - we can definitely help! To have a private convo where we can give you your accont info, please write us a ticket here and someone will get back to you ASAP:

Behance Support & Forum : Submit a request for assistance

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Sun, 11 May 2014 03:13:05 GMT

I am also having the same issue with my Behance account. Can you please help me figure out how to access my orginal Behance account at https://www.behance.net/leoblake

Thanks.

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Sat, 10 May 2014 22:46:09 GMT

I am having the same issue with my Behance account. Can you please help me figure out how to access my orginal Behance account at behance.net/christiansilk?

Re: Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Wed, 07 May 2014 17:40:06 GMT

Hi Chris - just responded to you via private message with your correct login details to access your Behance account!

Can't access pre-existing Behance portfolio because it's associated with a different email address than my Adobe ID

forums_noreply@adobe.com — Wed, 07 May 2014 14:01:51 GMT

I have a Behance profile of long-standing as ChrisARaymond, and multiple projects, all connected to a gmail address. Now I cannot access it because my Adobe ID is connected to a different email address. I get an endless loop as Behance refuses to let me sign in with my old credentials, and when I sign in via AdobeID, my profile and projects are empty.

Did your programmers think through what you were doing before you implemented this? It's beyond ridiculous.