Customer Details don't export when creating custom reports

forums_noreply@adobe.com — Thu, 05 Jun 2014 08:49:47 GMT

Hi everyone,

For both orders and event bookings, you can type in some notes into the details field for customers. I went to the custom reports section of BC and chose "New Customer Report", then I chose "Customer and Orders" for the report type. Then under "Fields" I chose "Customer Name with details", but the results didn't show any of the details, ie. any of the text that I typed into the details field within the CRM, it only shows the customer name. I can only assume that "Customer Name with Details" means the details typed into those 2 fields within orders and event bookings because there's nowhere-else where you can type in something into a field called "Details".

Has anyone noticed this or can anyone tell me if this is a bug or whether there is a workaround?

Thanks so much.

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Customer Details don't export when creating custom reports