Adobe Community: Message List - error ref code: tuMfkgFG8GvC0T4olRZOeA

Re: error ref code: tuMfkgFG8GvC0T4olRZOeA

forums_noreply@adobe.com — Tue, 08 Jul 2014 02:03:46 GMT

Hi!

Can you remember I shared to you the form as a co-author and now it is no longer in there. I forgot to remove you.

I did not touch nor deleted the form.

Let us know.

Angie/Tony

Re: error ref code: tuMfkgFG8GvC0T4olRZOeA

forums_noreply@adobe.com — Tue, 17 Jun 2014 06:04:26 GMT

Hi，

Our engineer took a look and found a solution to the errorCode issue and here is the answer:

The email failed to be sent because the reply-to email address for the saved-form email is currently specified as the account under the email address "ADMIN@SYSTEMISE.COM.AU", and that account is not a co-author of the form. Due to security reason, we don't send saved-form email in this case. You will have to change the reply-to email address to anyone of the listed co-authors to solve the issue.

As for the non-responsiveness of the loaded page, it's a bug in our product, we'll fix it in upcoming releases. As for now, you may split page two into a few pages and add some content in current page 3 outside of show/hide region in order to make the current page 3 is of similar or larger size of the page right before it.

Sorry for the inconvenience and let me know if you still have problem with your form.

Thanks,

Wenlan

Re: error ref code: tuMfkgFG8GvC0T4olRZOeA

forums_noreply@adobe.com — Mon, 16 Jun 2014 02:17:52 GMT

We may have a gap here. I suggest you apply both methods:

1. make a duplicate of the original form

2. update paper size in Form Setup

3. embed the new copy into your web site.

Please give it a try and let me know if it fixes all of your issues.

Thanks,

Wenlan

Re: error ref code: tuMfkgFG8GvC0T4olRZOeA

forums_noreply@adobe.com — Fri, 13 Jun 2014 08:26:07 GMT

It's interesting. I was able to use your on line form to try the form data retrieval issues, so I think it must have worked somehow. The paper size "letter" is to solve your data retrieval issue, not the save data problem.

I don't know exactly what happened with the error code to send out emails. Your form works fine with my duplicated copy. I will send the issue to our engineers to get their help.

Thanks,

Wenlan

Re: error ref code: tuMfkgFG8GvC0T4olRZOeA

forums_noreply@adobe.com — Fri, 13 Jun 2014 08:07:42 GMT

Yes, it does not work still even with duplicated form. so I deleted the dup. form and loaded the old one to our website.

Re: error ref code: tuMfkgFG8GvC0T4olRZOeA

forums_noreply@adobe.com — Fri, 13 Jun 2014 08:06:20 GMT

Hi,

Do you mean you still cannot save web form data? I thought it worked for you with a duplicated copy.

Thanks,

Wenlan

Re: error ref code: tuMfkgFG8GvC0T4olRZOeA

forums_noreply@adobe.com — Fri, 13 Jun 2014 08:01:46 GMT

Did not work even if I change to Letter:

See: http://i.imgur.com/4EHCRfv.png

What's happening?

Re: error ref code: tuMfkgFG8GvC0T4olRZOeA

forums_noreply@adobe.com — Fri, 13 Jun 2014 07:46:32 GMT

Hi Tony,

I together with my colleague investigated your form and found that you had PDF Paper Size/Orientation set to A4. If you reset it back to default Letter. Your form will work properly. I don’t know why it happened, but obviously the form loading complete message dialog isn’t visible when the form is fully loaded, thus you cannot dismiss it to continue to work on the form. Hope it solves your issue. At our side, we’ll look into the paper size effect on embed form.

Thanks,

Wenlan

Re: error ref code: tuMfkgFG8GvC0T4olRZOeA

forums_noreply@adobe.com — Fri, 13 Jun 2014 05:44:12 GMT

Your form data has been saved.

Please click the button within 7 days to complete and submit your form:

Retrieve Form

or click on the link below:
http://systemise.com.au/web-design-questionnaire/#_%40%40rdd%3DjjPI0XSCKCDMvdp7549HEABwFDd Vr3DRbbeEuM7ZdMfXrMHbITayg40f2hjY8whWA

If you cannot access this link, copy and paste the entire URL into your browser.

Note: After 7 days your saved form will be discarded.

--------------------------------

So I clicked the link then it will just pop on the screen and I cant do anything on the form!!!

Re: error ref code: tuMfkgFG8GvC0T4olRZOeA

forums_noreply@adobe.com — Fri, 13 Jun 2014 05:42:12 GMT

Now it worked!

Re: error ref code: tuMfkgFG8GvC0T4olRZOeA

forums_noreply@adobe.com — Fri, 13 Jun 2014 05:35:37 GMT

I am still getting the same error. even when duplicated!

Re: error ref code: tuMfkgFG8GvC0T4olRZOeA

forums_noreply@adobe.com — Fri, 13 Jun 2014 05:21:00 GMT

Hi!

Thanks I'll try that workaround you suggested.

Tony

Re: error ref code: tuMfkgFG8GvC0T4olRZOeA

forums_noreply@adobe.com — Fri, 13 Jun 2014 04:53:43 GMT

Hi Tony,

I can reproduce the error with your form, but once I duplicated your form and responsed and tried with the new copy, save form worked without an error. As I cannot quickly find out what’s wrong with your original form, can you please try this workaround with duplicated form? You can duplicate the form with responses so you are not losing anything, then re-embed the new form in your web site to continue to collect responses.

I’ll continue to investigate on error code with your original form.

Thanks,

Wenlan

Re: error ref code: tuMfkgFG8GvC0T4olRZOeA

forums_noreply@adobe.com — Fri, 13 Jun 2014 03:28:58 GMT

Hi Wenlan,

Thanks for the swift reply.

Yes. I already shared it to you. Added you as co-author.

Hope you can get it fixed.

Thanks,.

Tony

Re: error ref code: tuMfkgFG8GvC0T4olRZOeA

forums_noreply@adobe.com — Fri, 13 Jun 2014 03:25:36 GMT

Hi Tony,

Yes, I can reproduce the error and would like to take a look at your form within formscentral. Can you please share the form with me at wdu@adobe.com? To share a form, please check out How do I share a form I created with others?.

Thanks,

Wenlan

error ref code: tuMfkgFG8GvC0T4olRZOeA

forums_noreply@adobe.com — Fri, 13 Jun 2014 01:53:29 GMT

Hi!

We are getting this error code in Adobe forms questionnaire we created whenever a user hits the "Save" feature button

Unable to send form link

error ref code: tuMfkgFG8GvC0T4olRZOeA

Can someone please help?

The form is online and located here: http://systemise.com.au/web-design-questionnaire/

You can try and replicate.

Thank you!

Tony