Adobe Community: Message List - Broswer-Based AIR Help is Displayed Improperly

Re: Broswer-Based AIR Help is Displayed Improperly

forums_noreply@adobe.com — Fri, 20 Jun 2014 15:10:11 GMT

Thanks for your input, Jeff. You got me on the right track to diagnosing the problem.

Re: Broswer-Based AIR Help is Displayed Improperly

forums_noreply@adobe.com — Thu, 19 Jun 2014 19:39:28 GMT

Good to know – but I was really recommending it (the free local web server) as a test environment to see if it was your project or your environment that was messing you up. By going the hosted route, you’ve proved it was your web server environment that was stopping it from working right.

Re: Broswer-Based AIR Help is Displayed Improperly

forums_noreply@adobe.com — Thu, 19 Jun 2014 19:02:43 GMT

Hey there, I just wanted to follow-up on this in case anybody in the future experiences the same issues as me.

As a refresher, this is the nature of my initial issues more clearly explained:

Experienced issues with rendering both Web Help and Adobe Air Browser-Based Help when published to my Adobe Business Catalyst host server.
The help includes content categories (Dynamic user-centric content categories) with the Content drop-down menu.
The help window rendered without issues when viewed locally on my computer.

After trying a GAZILLION potential mitigating steps, I followed a lead @Jeff Coatsworth may not be a suitable environment to warehouse my help files. So, I went to GoDaddy and bought web hosting and published my files there. VOILA! My help files are rendering as expected and all is well. Here's the final product: http://niatihelp.com/DynmcUsrCntnt/index.htm

Re: Broswer-Based AIR Help is Displayed Improperly

forums_noreply@adobe.com — Mon, 16 Jun 2014 18:46:04 GMT

What about trying a local webserver as described by Peter - http://www.grainge.org/pages/snippets/snippets.htm#browsers

Re: Broswer-Based AIR Help is Displayed Improperly

forums_noreply@adobe.com — Mon, 16 Jun 2014 18:38:49 GMT

It's always worked when I view the files from the local directory (from the c:\ drive) but it has always been an issues once I transfer the files to the server and view it on the web. It's happened with both the Web Help versions as well as the Browser-Based Adobe AIR version of the output. All of the latest RH patches are installed. I don't think it's a browser issue because the same things are happening in Chrome, FireFox, and IE. I've also observed it on multiple different computers using multiple different browsers on each. I'm truly at a loss.

Re: Broswer-Based AIR Help is Displayed Improperly

forums_noreply@adobe.com — Mon, 16 Jun 2014 16:43:02 GMT

Was this ever working correctly? Could it be a browser issue? Are you all patched up in RH?

Re: Broswer-Based AIR Help is Displayed Improperly

forums_noreply@adobe.com — Mon, 16 Jun 2014 16:23:44 GMT

It's an Adobe Business Catalyst Web Server so I don't think that's an issue. It seems like something is happening with the tri-frame window when viewing from the web (vs. locally) the topic content is overlapping the TOC. It's so odd. At least with the AIR help I can actually see the Content drop-down menu and make a selection. While the Content drop-down menu is expanded, the frames somewhat correct themselves but they're still not right - I'm assuming because there is no topic content displayed while the drop-down menu is expanded. I'm perplexed.

Re: Broswer-Based AIR Help is Displayed Improperly

forums_noreply@adobe.com — Mon, 16 Jun 2014 16:14:13 GMT

Could it be something on the webserver environment that is interfering then? I think it needs to be able to run Flash when AIRHelp is involved. WebHelp depends on JavaScript being enabled.

Re: Broswer-Based AIR Help is Displayed Improperly

forums_noreply@adobe.com — Mon, 16 Jun 2014 13:48:31 GMT

I've actually done that a few times now to no avail. Let me provide a little more information:

Originally I was generating Web Help but I was experiencing the same issues with the Web Help when I put it up on the site. When I linked to Index. htm, the window was skewed and the Contents were not displayed on the left-hand side. Then I tried linking to one of the topic html files - that solved the window display problem, but then the Content drop-down menu was not displayed. This project has a few different content categories that can be selected in the content drop-down menu. It works locally but once I get it up on the server and link to it from my site, it's wonky.

Re: Broswer-Based AIR Help is Displayed Improperly

forums_noreply@adobe.com — Mon, 16 Jun 2014 13:12:23 GMT

I’d be tempted to clean out all the files on the webserver location & re-FTP them over to ensure that you’ve got all the files and that they are the latest version.

Broswer-Based AIR Help is Displayed Improperly

forums_noreply@adobe.com — Sun, 15 Jun 2014 01:19:13 GMT

I'm using RoboHelp 11 to generate Adobe AIR browser-based help with content categories included. The output looks great when I open it from the local SSL directory; however, once I transfer the files (via FTP) to the server on which my website is hosted, the browser-based help looks VERY bad. I'm not quite sure what's going on. It could be something very simple that I'm overlooking. I created my website using Adobe Muse and it's hosted through Adobe Business Catalyst so I'm not sure why my Help files aren't displayed properly. Here's a link to the file on my website: index

Any guidance will be much appreciated!

Regards,

Nick Iati