Adobe Community: Message List - Adobe Muse CC 2014 asking me for a serial number?

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Sat, 02 Aug 2014 03:53:34 GMT

Solution Adobe Muse 2014 CC asks serial number ( I have a subscription for Adobe Muse)

1 -. Open Note pad to right click (Run as Administrator)

2 - Go to File / Open and search at the path C: \ Windows \ System32 \ drivers \ etc select the "host" file.

3 - Remove any line in your hosts file that contains Adobe servers "127.0.0.1 lm.licenses.adobe.com" save and close.

4 - Go to browser https://lm.licenses.adobe.com/aents/status.jsp will show a message "Alive" Now Adobe Muse Works.

Good luck everyone!

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Thu, 31 Jul 2014 21:04:21 GMT

adobe application manager is causing conflict, if you tried to install illegally look for any folder or application Adobe aplication manager and I removed and emptied the trash, in my case use Clean my Mac, but empty it works, then muse and I try to open Adobe Aplication Manager thought this was necessary, I went to applications / muse / uninstall, delete the same way everything related to creative cloud even from applications / utilities and emptied the trash and went to download the desktop application on my mac, installed it, got an error but will try again, installed, download Muse and ready! worked (for me, maybe also helped remove the records in the hosts)

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Thu, 31 Jul 2014 12:19:04 GMT

serial number

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Mon, 28 Jul 2014 16:16:01 GMT

Just solved it on IMac! Go to terminal, and paste this: sudo nano /private/etc/hosts

Now you see your host files. To navigate and edit the file, use the arrow keys on your keyboard. Delete all the lines, which contains "adobe", but only those. When you finish, press Control-X to exit the editor, Y to save, and Return to overwrite the existing hosts file.

That's it! You are done! Now restart muse, and it must work! Good luck everyone!

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Sun, 27 Jul 2014 13:38:29 GMT

So true. I have the older Muse CC and I'm able to run it as well as update without any issues.

Muse CC 2014 is the problem.

One more reason I hate this subscription model.

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Thu, 24 Jul 2014 05:39:16 GMT

how i do that?

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Sun, 20 Jul 2014 10:10:02 GMT

Hey thx, good to know I stop my CC license.

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Fri, 18 Jul 2014 07:59:14 GMT

Can you show us a sample of the Host file with the deleted files? or would it be better if we just send you the host file?

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Tue, 08 Jul 2014 22:53:56 GMT

Host redirects for Adobe servers interfere with legitimately purchased software. The fixes I've suggested are likely to cause pirated Adobe software to stop functioning.

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Tue, 08 Jul 2014 20:09:02 GMT

Many of us had a friend install Adobe Photoshop or any other program on our computer without purchasing the software from adobe and to be able to do so the host file needed to redirect the adobe site t avoid conflicts. now installing the new Muse requires for validation and customer support recommends removing these redirects but if we do so will all other software installed stop working? I understand that there's is the right way to do things and then "workarounds" and some of us are stuck with a workaround someone else did and now are paying for this, is that right?

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Mon, 07 Jul 2014 16:45:22 GMT

chemoletter I wouldn't recommend deleting the whole thing, it's possible there were other redirects in the file you might need. The only lines that need to be removed are ones with "adobe" in the URL.

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Mon, 30 Jun 2014 17:20:46 GMT

i deleted the hosts file completely... is that bad, or does it rewrite itself? because no everything seems to work.

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Fri, 27 Jun 2014 22:13:15 GMT

Resolved

remove any line in your hosts file that contains Adobe servers (127.0.0.1 lm.licenses.adobe.com) Now Adobe Muse Works

Thanks! Colby Ausen, great work

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Fri, 27 Jun 2014 10:23:10 GMT

One of our users had the same issue.

We started Muse 2014 in trial mode a few days ago.

Today he has manually activated it and now working.

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Thu, 26 Jun 2014 21:50:20 GMT

Bfirst786 Please send me these files at muse-support@adobe.com with ATTN: Colby in the subject line:

Mac:

/etc/hosts

~/Library/Logs/amt3.log

~/Library/Logs/oobelib.log

~/Library/Logs/PDApp.log

Win:

C:/Windows/System32/drivers/etc/hosts

C:\Users\YOUR_USER_NAME\AppData\Local\Temp\amt3.log

C:\Users\YOUR_USER_NAME\AppData\Local\Temp\oobelib.log

C:\Users\YOUR_USER_NAME\AppData\Local\Temp\PDApp.log

Thanks,

Colby

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Thu, 26 Jun 2014 21:41:00 GMT

You will need to remove any line in your hosts file that contains Adobe servers. This can block your machine from activating Muse.

Mac: /etc/hosts

Win: C:/Windows/System32/drivers/etc/hosts

You'll need to restart Muse after editing and saving the file.

Please let me know if this works.

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Thu, 26 Jun 2014 21:31:08 GMT

nope...doesnt work for me

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Thu, 26 Jun 2014 21:15:45 GMT

no. I've done all the workarounds WRT my firewalls and hosts files, etc. Adobe's PR reps reportedly recently said "it's the user's fault for signing out"

The thing is, not only didn't I not sign out--CC App manager didn't give me the option to sign out. And this happened simultaneously on two machines connected to different networks.

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Thu, 26 Jun 2014 21:14:50 GMT

no. I've done all the workarounds WRT my firewalls and hosts files, etc. Adobe's PR reps said "it's the user's fault for signing out" Adobe Creative Cloud 2014: Progress and pain in the usual places • The Channel

The thing is, not only didn't I not sign out--CC App manager didn't give me the option to sign out. And this happened simultaneously on two machines connected to different networks.

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Thu, 26 Jun 2014 18:38:04 GMT

r3vvedup and Bfirst786 - Are you able to reach https://lm.licenses.adobe.com/aents/status.jsp in your browser?

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Thu, 26 Jun 2014 13:05:11 GMT

If Muse worked BEFORE the update, it should work AFTER the update. I'm not sure why it would all-of-the-sudden be blocking attempts to reach the licenses server?

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Wed, 25 Jun 2014 22:51:54 GMT

for me this happened on two different machines, on two separate networks at the same time. I'm quite convinced this is Adobe's issue for most of us.

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Wed, 25 Jun 2014 16:57:09 GMT

Hi Everyone,

If you cannot reach https://lm.licenses.adobe.com/aents/status.jsp please ensure that it is not being redirected in your hosts file (C:/Windows/System32/drivers/etc/hosts on Windows, /etc/hosts on Mac) and that no firewall software is blocking attempts to reach the lm.licenses.adobe.com server.

Thanks,

Colby

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Sat, 21 Jun 2014 10:58:22 GMT

this is apparently an issue. i had tech support do remote access for an hour and they fixed nothing. getting a a little ridiculous.

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Thu, 19 Jun 2014 22:42:23 GMT

same problem

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Thu, 19 Jun 2014 19:15:44 GMT

Hmm.. Not working. It's funny because if i close the popup window with the options "license from this software" or "Continue the trial version" , Muse works correctly... It is a bug or the 30 days trial period are counting?

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Thu, 19 Jun 2014 18:53:01 GMT

me too. All of my apps including Acrobat(!) are doing the same thing for the past week.

Can we get a pro-rated refund for the time we can't access our software?

Re: Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Thu, 19 Jun 2014 18:52:48 GMT

Chat Now button near the bottom for Activation and Deactivation problems may help

http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Adobe Muse CC 2014 asking me for a serial number?

forums_noreply@adobe.com — Thu, 19 Jun 2014 18:14:27 GMT

Hi,

Why the new Adobe Muse CC (2014) is asking me to put a serial number?? I have a Creative Cloud membership for Muse product that i pay per month.

Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM

Creative Cloud applications ask for serial number

Creative Cloud products launch in trial mode on non-English operating systems | CCM, CS6

Try all the thing above, but nothing works. Help please!

Thanks.