Adobe Community: Message List - How can I get SMS Text Messaging on my BC so I can send alerts to customers in the CRM? Are there any recommended Third Party services?

Re: How can I get SMS Text Messaging on my BC so I can send alerts to customers in the CRM? Are there any recommended Third Party services?

forums_noreply@adobe.com — Wed, 02 Jul 2014 00:42:44 GMT

Shawn, Did you miss my reply, email to SMS service no good?

Re: How can I get SMS Text Messaging on my BC so I can send alerts to customers in the CRM? Are there any recommended Third Party services?

forums_noreply@adobe.com — Tue, 01 Jul 2014 19:21:04 GMT

Hi Lynda!

Thank you for your response!! I checked out some of the third part Text Messaging services, and they all seem great, but without integration into the BC system I do not think they will help. So you may be my own personal hero if this turns out to be possible. What we have now is a Newsletter sign-up that allows the visitor to select which classes they want to follow (Spinning, Aerobics, Cycling, Weight Lifting, etc). Once they submit the sign-up they are added to the appropriate mailing list.

Ideally we want to be able to text the people who have signed up for a particular class. For example, we are in NH, so snow days are common. If there is a snow day and the class is canceled or the gym will be closing early, they would like to send out an alert. Which I imagine can work great with an external service by selecting the Mailing List (Spinning, Aerobics, Cycling, Weight Lifting, etc) and sending a text message to the subscribers. Is this possible with what you are thinking?

Also, what happens with new sign-ups. Will the mailing lists simply have the SMS capability or will there be some kind of work around?

And lastly, because I don't want to waste too much of your time, I REALLY appreciate all the help you have offered already. How much would your solution be? I would need to start working on approvals.

Thank you again,

Shawn

Re: How can I get SMS Text Messaging on my BC so I can send alerts to customers in the CRM? Are there any recommended Third Party services?

forums_noreply@adobe.com — Tue, 01 Jul 2014 00:36:22 GMT

Hi CloverCreativeNH,

As part of my Business I run a SMS Text Messaging Service which can do exactly what you need. I don't have a direct integration into BC (though I do build sites on BC). But it would be easy enough to insert the data into the system. Also we might could do an API integration with BC.

If you would like to talk more let me know. You can contact me by email contact [at] ubhape2 [dot] com or by PM here on the forums.

Lynda

Re: How can I get SMS Text Messaging on my BC so I can send alerts to customers in the CRM? Are there any recommended Third Party services?

forums_noreply@adobe.com — Mon, 30 Jun 2014 23:36:37 GMT

If it's not too many people and just off the top of my head I think the easiest would be to find an email to SMS service so you could just use the CRM to SMS people. I googled and there seemed to be a few out there.

The alternative would be building something using a webservices API or the notification API to fire off the SMS once something was entered in the CRM or a form for example.

How can I get SMS Text Messaging on my BC so I can send alerts to customers in the CRM? Are there any recommended Third Party services?

forums_noreply@adobe.com — Mon, 30 Jun 2014 22:21:04 GMT

I have a client that teaches classes. Each class has its own mailing list. In the event of a canceled class, the client would like to send out SMS Text messages.