Adobe Community: Message List - Captivate 8 Installer Win 8 never completes initializing

Re: Captivate 8 Installer Win 8 never completes initializing

forums_noreply@adobe.com — Tue, 15 Jul 2014 16:15:05 GMT

Here's the final update on this, again in case someone runs into something similar.

The issue wasn't with installing Captivate on a secondary drive. I had another secondary drive that was causing the huge lag. After fixing the problem with that one, Captivate installed like a champ.

Use the Task Manager > Performance tab to identify hardware that may be causing issues.
Fix any hardware issues.
Try to install Captivate again.

Re: Captivate 8 Installer Win 8 never completes initializing

forums_noreply@adobe.com — Sun, 13 Jul 2014 18:06:15 GMT

Some additional information for anyone in the same boat. I eventually saw an error dialog stating there was a problem with Creative Cloud, which was not installed at all. I've just installed Creative Cloud (which also took way too long) and will be restarting to install Captivate. I still haven't figured out if the problem is tied to installing to a secondary drive.

Re: Captivate 8 Installer Win 8 never completes initializing

forums_noreply@adobe.com — Sat, 12 Jul 2014 04:25:58 GMT

Apparently the installer did initialize at some point. I'm used to Captivate installing super fast. Ten minutes later, I have a Sign-in Required dialog showing. I click Sign-in, but nothing is happening.

Is this just something weird with Win 8.1?

Captivate 8 Installer Win 8 never completes initializing

forums_noreply@adobe.com — Sat, 12 Jul 2014 04:07:14 GMT

I've upgraded to a new computer with Windows 8. I've downloaded Captivate 8 and allowed the packages to create the installation directory. I am using a SSD boot drive, and I am installing applications on a secondary drive. I'm following the instructions in the ReadMe document. When I run the Set-up application as Administrator, the installer never completed initializing, but "disappears". If I try to run the installer again, I get a message that the Adobe Installer is already running. I see the Adobe Application Manager running in the background, but I'm stuck.

I've double-checked the hardware requirements, and everything is good. Is there something simple I'm missing? Thanks for any help in advance!

Mary