Delete and recreate a site without loosing the customer subcription

forums_noreply@adobe.com — Tue, 15 Jul 2014 23:04:13 GMT

Hi,

I am a business catalyst partner and web designer / developer.

I want to delete an old played site on BC, which was upgraded for one of my customers.

The site is under his subscription and listed in my partner portal and I want to re-create a new site from scratch under his annual paid subscription for him while delete the old play site. The CRM Data as well other customer data in the site is not relevant and does not need to be migrated.

Is it possible to create a new site based on a different ecommerce template and re-assign it to my customers subscription / account, if I delete the old site before?

I would like to avoid a migration process from another trial site if possible as no data needs to be kept. I do not want to find and re-place all web app specific id's if possible.

Though I find no function in the partner portal to delete a site without loosing the whole subscription of my customer?

I did rise a ticket with Adobe but it seems they proposing to do this for me in the background instead of me being able to do this on my own?

Is this a real limitation of the system or do I not understand the process to do this on my own please?

We should be able to re-assign sites to different subscriptions and delete and recreate sites in BC without the help of the support and without loosing our customers subscription? Imagine how embarrassing to ask your customer that he has to give his credit card again even if he would maybe refunded for the time remaining of the subscription (annual payment method)?

Help would be greatly appreciated.

I am also happy to pay for someone who can explain me the process in detail as this topic is urgent for me.

Dirk

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Delete and recreate a site without loosing the customer subcription