Adobe Community: Message List - Usning Creative cloude and lightroom

Re: Usning Creative cloude and lightroom

forums_noreply@adobe.com — Tue, 22 Jul 2014 15:02:13 GMT

That's strange!

Try installing another way for one of the products, explained here:

Another way to install Add-ons (updated)

Re: Usning Creative cloude and lightroom

forums_noreply@adobe.com — Tue, 22 Jul 2014 14:57:36 GMT

Hello again

I use Google Chrom but I try IE too. I tried to install the add-on again. After ckliing ther install button on web-page starts the CC automatically but the download Folder is still empty. I get the message from CC-engine on Desktop again. Installation was succesfull

The listed files could not be found in any Folder on C:\

regards

Ramin

Re: Usning Creative cloude and lightroom

forums_noreply@adobe.com — Tue, 22 Jul 2014 14:42:15 GMT

It should be in your user Downloads folder. If you are using Internet Explorer try looking in the Downloads folder it suggests and hopefully they will be installed there. If not maybe try doing a search. For example, if installed the Workflow tools product should have a file name like this:

presetshopworkflowtools.zip

Try searching for that.

Best,

Jonathan

Re: Usning Creative cloude and lightroom

forums_noreply@adobe.com — Tue, 22 Jul 2014 14:34:26 GMT

Hi Jonatahn,

I know. I read all these instructions. I couldn't find the download folder. There is no download folder for adobe neighter in c:\user\xxxx\ nor in any other folder related to the logged user. I'm xusing WIndows 7 Ultimate x64 and the logged user has administrator.

permissions. I couldn't find the files too.

any idea?

Ramin

Re: Usning Creative cloude and lightroom

forums_noreply@adobe.com — Tue, 22 Jul 2014 14:04:59 GMT

Hi Ramin62Rot,

For Lightroom ALL products currently get installed to your Downloads folder. Typically we just install a zip file that you then need to extract and do something with. We want to offer a better experience for installing products into Lightroom but at the moment there is no one place to install things into so we are talking to the Lightroom team about how we might do that.

So for EVERY product on Add-ons, always check the "Where to Find it" section to see further instructions on what you need to do. It sounds like everything will be in your Downloads folder but you now need to extract the zip files and follow the instructions for each product. The easiest way to do that is to go here:

http://creative.adobe.com/addons/my_addons

Then for each product click on the link and go to the Where to find it section. See example below:

I hope that helps.

Jonathan

Usning Creative cloude and lightroom

forums_noreply@adobe.com — Tue, 22 Jul 2014 13:54:47 GMT

Hi,

I'm using Lightroom latest version (5.5) and use creative cloud to install add-ons from web. By clicking the button [INSTALL] I got the message the add on will installed now from desktop. After few secounds I geo the message about succesfully installation. In lightroom this add-on could not be found.

For examle I tried these add-ons

Juicebox HTML5 Gallery

+PS Workflow Tools

2014 HTML Gallery

Tree Mirror Export

Can somebody help me in this case?

kind regards