Adobe Community: Message List - RoboHelp 11 - is RoboHelp 11 still incompatible with Word 2010 64 bit

Re: RoboHelp 11 - is RoboHelp 11 still incompatible with Word 2010 64 bit

forums_noreply@adobe.com — Wed, 12 Nov 2014 12:32:34 GMT

Yea, I missed this in the specs too! (um, where is it?)

I cannot just change my office from 64 to 32 bit without extensive testing and evaluation.

I had issues prior to installing the RH update 11.03.268. Word would crash also. My workaround was to transfer my entire project to a computer with 32 bit & RH, generate the printed document there, then transfer it again to my main computer for formatting and editing.

After installing the update and generating the printed doc, I get a "Microsoft Word has stopped working" error and the infamous two options, "Check online for a solution and close the program" and "Close the program". When I click on "Close the program" the window disappears and get another message saying "Microsoft is trying to recover your document". After a minute, that window closes and the printed document is FINISHED!

Re: RoboHelp 11 - is RoboHelp 11 still incompatible with Word 2010 64 bit

forums_noreply@adobe.com — Wed, 29 Oct 2014 14:16:26 GMT

Yes. You need the 32 bit one. The 64 bit version is not supported.

Kind regards,

Willam

Re: RoboHelp 11 - is RoboHelp 11 still incompatible with Word 2010 64 bit

forums_noreply@adobe.com — Wed, 29 Oct 2014 13:56:06 GMT

Is this why I cannot generate a Printed Document in RoboHelp 11? I have MS Word 64 bit installed.

Here is the error message:

" Microsoft® Word has not been started on this computer.

Launch Word and click the 'Start using Microsoft® Word' option before generating Printed Documentation again."

Is the soultion then to replace the 64 bit MS Word or Office to the 32 bit one?

Please advise.

Re: RoboHelp 11 - is RoboHelp 11 still incompatible with Word 2010 64 bit

forums_noreply@adobe.com — Wed, 30 Jul 2014 14:34:05 GMT

Whilst Rh is designed to run on 64 bit systems, it is a 32 bit app. Microsoft themselves recommend using the 32 bit version of Word for maximum compatibility with other apps.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Re: RoboHelp 11 - is RoboHelp 11 still incompatible with Word 2010 64 bit

forums_noreply@adobe.com — Mon, 28 Jul 2014 06:21:18 GMT

It seems this is still the case. I installed 32 bit Word and can now generate printed documentation without the described errors.

RoboHelp 11 - is RoboHelp 11 still incompatible with Word 2010 64 bit

forums_noreply@adobe.com — Wed, 23 Jul 2014 01:47:02 GMT

I have experienced several intermittent problems when generating Word docs from RoboHelp 11 over the last few months. Word crashes when generating a printed document from RoboHelp displaying a dialog that says "Word is trying to recover your documents". The document is generated, but all images in the document are missing. After much investigation I think this is related to the incompatibility with RoboHelp and 64 bit Word. I experience the same sort of errors related to the number of topics in the single source layout as in the following thread:

RoboHelp 10: Problems generating Printed Documentation

Is RoboHelp 11 still incompatible with Word 2010 64 bit? Is there any other solution besides installing the 32 bit version of Word?

Thanks Mark