How can I fix disappearing bulleted and numbered lists from Word output!

forums_noreply@adobe.com — Tue, 29 Jul 2014 18:31:29 GMT

RH Version: RH 9.0.2.271

Word Version: 2010

System: Windows 7 Ultimate, SP1. 64-bit machine

Background: We have a very large documentation set in our main RH project of approximately 40 folders (ie chapters), resulting in about 2300 pages all told. Our current modus operandi is to export the printable output in chunks of approximately 6 chapters apiece, and then combine those docs together into a single doc file. This has more or less worked for the past decade.

Current Issue: Lately however, something has changed in our RoboHELP project. Because when I try to combine all of the different chapters together into a single DOC file, I lose bulleted and numbered lists from some chapters. The individual DOC files are fine though.

Since last week I've been trying to track down where the root of this problem is. I have exported every single chapter as an individual DOC file, and then I create a blank DOC file, and then use Word's Text from File feature (Insert tab, Text group, Object drop down, then Text from File) to combine the docs together.

If I select the last chapter, press Shift, and then select the very first chapter, and then click Insert to get them into the correct chapter order, Word then combines the files. But the last few chapters all have their bullets and numbering removed.

If I select the last chapter, press shift, and select the fifth chapter, and all the numbering is fine so far. But then if I tried to combine the remaining four chapters at the beginning, I lose bullets and numbered lists on those beginning chapters.

Perhaps the best way to describe the problem is through a video showing the issue. See below.

I've wasted countless hours trying to troubleshoot this problem, and trying to locate what's causing this or even to do a workaround. But I'm out of ideas.

Something is very wrong, because Word won't even allow me to manually apply the bulleted or numbered lists as a post process step in any doc where the bulleted and numbered lists are removed.

Any ideas on how to fix this?

Available Files:

Here's an ~10 min video of me demonstrating the problem:

http://www.screencast.com/users/WAIDocumentation/folders/Issues/media/8a37e647-583b-4b81-9 8a2-54ba4fded60a

Here are the individual exported Word files (in Chinese Simplified) used in the video, if anyone is feeling generous enough to take a look:

ftp://files.wilcoxassoc.com/tempdistrib/ForRH/individualchapters.zip

And here's the RH project (again in Chinese):

ftp://files.wilcoxassoc.com/tempdistrib/ForRH/chs_CoreHelp_28_Feb_2014.zip

(password for both zips is loathingword)

Thanks in advance for any ideas you can offer.

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How can I fix disappearing bulleted and numbered lists from Word output!