Adobe Community: Message List - Win Update + nVidia GeForce 210 = Killed Win8

Re: Win Update + nVidia GeForce 210 = Killed Win8

forums_noreply@adobe.com — Sat, 02 Aug 2014 20:56:16 GMT

Good suggestions ... and teamviewer's a nifty program.

Re: Win Update + nVidia GeForce 210 = Killed Win8

forums_noreply@adobe.com — Sat, 02 Aug 2014 13:05:38 GMT

There is a saying

IF it ain't broke don't fix it.

Turn off Windows up dates on her machine.

set up accounts so she only has user access and you admin.

Install team viewer then you have remote access

Re: Win Update + nVidia GeForce 210 = Killed Win8

forums_noreply@adobe.com — Fri, 01 Aug 2014 23:38:51 GMT

I've got a couple situations where I help folks with computers that will not spend one moment to learn about how the programs run ... not talking "heavy" but just things like you need to LOOK at something that says "upgrade X now" before checking yes and therefore downloading/installing every browser sales bar/malware package ever created ... for the umpteenth time ... and yea, simple is good.

However, when they're ... um ... allied professionals, who hopefully won't see this as I don't think they ever make it over 'here' from the P-shop or Lr forums ... who need decent machines running good with tons of programs ... it can be rather a challenge sorting their computers out every so often.

Re: Win Update + nVidia GeForce 210 = Killed Win8

forums_noreply@adobe.com — Fri, 01 Aug 2014 22:04:26 GMT

fascinating

hahahahahahahaha!!!

Win Update + nVidia GeForce 210 = Killed Win8

forums_noreply@adobe.com — Fri, 01 Aug 2014 18:35:59 GMT

This is not about video editing so posting in the Lounge

Sister in law has an entry level Dell for email, web surfing AND photo editing from her digital camera

When I helped her buy a year ago, I had her buy a PNY GeForce 210 1Gig for better Photoshop Elements speed

All worked well for a year, until about a week ago (seems to be right after her computer restarted with Win updates) her "screen went black" and she could not do anything at all

Not knowing it was right after a Win update (she does NOT check status messages, so Win updates are installed "some" time after they are downloaded, when Win8 finally does a delayed restart) I thought she had a hardware problem

After 2+ hours on the phone and Internet remote control with a nice lady at Dell support, she concluded that there were NO hardware problems and the Win8 recovery DVD that is not automatically included in the box is now on the way to me to repair or reinstall Win8

That made me think... and I went to my backup image which I restored over what was on her hard drive

Everything worked again... until I started doing Win updates and the same thing happened... black screen and SEEMING to be a corrupted Win8

Her computer uses the default Win update setting of EVERYTHING is downloaded and installed... as I said above, she never checks ANYTHING, so the default is needed for her

EXCEPT... the nVidia driver contained in the image I made last fall is version 311.06 which worked perfectly with her PNY card... and when I restored from image again, and WATCHED what Win updates was doing... there was a newer device driver listed in the optional updates

AH HA !!! I found the problem... the newer device driver was the problem

Since I can't change her Win update options (asking her to do something new is an exercise in futility) I uninstalled the PNY drivers and card and connected the monitor to the motherboard video out, which uses an Intel chip for video

That may not be as fast as the PNY card when she used Photoshop Elements, but since Intel RARELY updates their video chip drivers I don't think she will have the problem of her screen going black again