Adobe Community: Message List - Captivate 8 - Mac OS X Mavericks - Can't print to Micrsoft Word

Re: Captivate 8 - Mac OS X Mavericks - Can't print to Micrsoft Word

forums_noreply@adobe.com — Mon, 10 Nov 2014 14:23:03 GMT

Hello,

Apologies for the inconvenience.

Which version of MS Word are you using on your MAC ?

As a testing, can you please try using Adobe Captivate 8 on your "root" account of this this MAC ?

Thanks,
Vikram Gaur

Adobe Support

Re: Captivate 8 - Mac OS X Mavericks - Can't print to Micrsoft Word

forums_noreply@adobe.com — Sat, 08 Nov 2014 00:35:28 GMT

The "workaround" didn't work... neither did installing the update. This is the buggiest release I've encountered since I began using Captivate back in '05. Do they have a QA team? Have they all been sacked? Just curious.

That said, does anyone have a solution for something as simple as PRINTING? (Sad, Adobe... very sad.)

Re: Captivate 8 - Mac OS X Mavericks - Can't print to Micrsoft Word

forums_noreply@adobe.com — Mon, 03 Nov 2014 12:02:56 GMT

Hi,

Have you upgraded to the latest captivate 8.0.1 version? If not can you please do so, and also delete your preferences and layout during the upgrade.Use this link for help:Adobe Captivate Help | Adobe Captivate 8 patch Also mention which version of Mac 2011 are you using?

Re: Captivate 8 - Mac OS X Mavericks - Can't print to Micrsoft Word

forums_noreply@adobe.com — Wed, 29 Oct 2014 00:29:18 GMT

Your simple workaround doesn't work for me.....

Captivate 8 - Mac OS X Mavericks - Can't print to Micrsoft Word

forums_noreply@adobe.com — Sun, 10 Aug 2014 15:21:26 GMT

When I select File>Print and attempt to publish to Microsoft Word (to create handouts), the process begins and then fails, accompanied by an alert that reads:

"Publish to MS Word failed. Retry after ensuring that

- The document is not open.

- You have installed Microsoft Word."

I have ensured that both of those bullet items are true, and I continue to experience the same issue, repeatedly. I have MS Office 2011 installed on my MacBook Pro.

I was about to post this question, when I had another idea, which turned out to be a workaround for the issue. I'm posting my question along with this simple solution anyway, in case anyone else is experiencing the same problem:

If I launch MS Word before attempting to print the project in Captivate, then I'm able to successfully print/publish to MS Word from within Captivate. It appears that Captivate is unable to independently open Word, at least on my system.

If anyone knows how to get Captivate to print to MS Word without having to first open the Word application, I'd appreciate a response.

Thanks.