Adobe Community: Message List - "The version of the Player that you are trying to install is lower than what is currently installed" when installing 14.0.0.176

Re: "The version of the Player that you are trying to install is lower than what is currently installed" when installing 14.0.0.176

forums_noreply@adobe.com — Mon, 10 Nov 2014 13:55:25 GMT

Is there any update on this issue with v 15.0.0.189? I would prefer not to uninstall the current version (v14) off all of my client systems, in order to rerun the installation.

Re: "The version of the Player that you are trying to install is lower than what is currently installed" when installing 14.0.0.176

forums_noreply@adobe.com — Mon, 27 Oct 2014 15:32:53 GMT

Hello,

Thank you for reporting this with version 15.0.0.189. We are investigating.

Maria

Re: "The version of the Player that you are trying to install is lower than what is currently installed" when installing 14.0.0.176

forums_noreply@adobe.com — Fri, 24 Oct 2014 19:32:42 GMT

I am also having this issue with 15.0.0.189. I deploy flash with group policy and have seen this issue many times. The only fix I knew of was to uninstall flash and then it deploys fine which is not a feasible solution.

Adobe! Why can't the application just install!?

Re: "The version of the Player that you are trying to install is lower than what is currently installed" when installing 14.0.0.176

forums_noreply@adobe.com — Thu, 23 Oct 2014 16:40:09 GMT

We are also seeing this issue with 15.0.0.189 in our enterprise environment. We're anxiously awaiting a fix, uninstalling isn't a good option. If there is a build without the version checking available, or some other option, please let us know.

edit: I should mention the issue is with the ActiveX version of 15.0.0.189, the Plugin version of 15.0.0.189 is updating correctly.

Re: "The version of the Player that you are trying to install is lower than what is currently installed" when installing 14.0.0.176

forums_noreply@adobe.com — Wed, 22 Oct 2014 20:37:10 GMT

Looks like this was fixed for awhile, but is now a problem again with the Flash Plugin, 15.0.0.189 .

Re: "The version of the Player that you are trying to install is lower than what is currently installed" when installing 14.0.0.176

forums_noreply@adobe.com — Fri, 29 Aug 2014 18:21:36 GMT

I am also having this issue. We are using SCUP to deliver updates through SCCM. Current installed version is 14.0.0.145; new version is 14.0.0.176. We had 2,621 devices that installed it correctly, but another 557 that failed.

Re: "The version of the Player that you are trying to install is lower than what is currently installed" when installing 14.0.0.176

forums_noreply@adobe.com — Wed, 27 Aug 2014 22:32:27 GMT

Hello,

I'm sorry I haven't replied sooner.

We have reviewed the log files and have been unable to reproduce this, however, we recently identified a bug with the version comparison logic that may be contributing to the behaviour your observing. This bug is fixed in the next release of Flash Player.

In the mean time, we recommend you run the standalone uninstaller (posted here Uninstall Flash Player | Windows) first, and then deploy the latest version via your normal deployment method. Normally, using the standalone uninstaller first is not required, however, we recommend it in this specific situation.

Maria

Re: "The version of the Player that you are trying to install is lower than what is currently installed" when installing 14.0.0.176

forums_noreply@adobe.com — Tue, 26 Aug 2014 18:09:49 GMT

Any updates on this issue?

Re: "The version of the Player that you are trying to install is lower than what is currently installed" when installing 14.0.0.176

forums_noreply@adobe.com — Wed, 20 Aug 2014 00:31:56 GMT

We are not using SCUP, we are deploying the MSI directly as a regular application.

Here are screenshots from 2 more (different) systems.

Re: "The version of the Player that you are trying to install is lower than what is currently installed" when installing 14.0.0.176

forums_noreply@adobe.com — Tue, 19 Aug 2014 23:23:50 GMT

Hi,

The web installers shouldn't interfere with upgrading using the MSI installer.

When you say you're installing via SCCM, are you using the SCUP catalog or the MSI itself?

Can you provide screenshots of the C:\Windows\System32\Macromed\Flash and C:\Windows\SysWOW64\Macromed\Flash (if 64-bit OS) of few of the impacted systems?

Thank you.

Maria

Re: "The version of the Player that you are trying to install is lower than what is currently installed" when installing 14.0.0.176

forums_noreply@adobe.com — Tue, 19 Aug 2014 17:23:04 GMT

Thank you for the additional log files. We'll investigate this further and post a response today.

--
Maria

Re: "The version of the Player that you are trying to install is lower than what is currently installed" when installing 14.0.0.176

forums_noreply@adobe.com — Tue, 19 Aug 2014 14:48:18 GMT

Here are logs from 2 more computers, they are both logs from c:\windows\temp, the logs in c:\windows\system32\macromed\flash are not modified by the current install either.

https://files.acrobat.com/a/preview/273d1283-cafa-4060-a798-347b474f8054

https://files.acrobat.com/a/preview/72524444-1966-47cf-9331-ac3379bf5f12

Is it possible that the pattern here is that the computers that wont update with the MSI installer are ones that had the 14.0.0.145 web installer run on them?

Re: "The version of the Player that you are trying to install is lower than what is currently installed" when installing 14.0.0.176

forums_noreply@adobe.com — Mon, 18 Aug 2014 22:40:00 GMT

The logs in that folder were not modified by the installation (see screenshot), but i found one in c:\windows\temp that might be helpful. Here is the link: https://files.acrobat.com/a/preview/e5d943e9-4567-42e7-b879-271ba04ec529

Re: "The version of the Player that you are trying to install is lower than what is currently installed" when installing 14.0.0.176

forums_noreply@adobe.com — Mon, 18 Aug 2014 21:47:37 GMT

Hello,

Thanks for reporting this. I'll investigate. In the mean time, please provide the FlashInstall.log file from an impacted system. The file is located at C:\Windows\System32\Macromed\Flash\. If it's a 64-bit OS, an additional log file will be saved at C:\Windows\SysWow64\Macromed\Flash. Please provide both files, if it's a 64-bit OS.

The files will probably be fairly large, as such, please post the files using the instructions here: How to share a document.

Thank you.

Maria

"The version of the Player that you are trying to install is lower than what is currently installed" when installing 14.0.0.176

forums_noreply@adobe.com — Mon, 18 Aug 2014 20:56:46 GMT

I've been deploying flash updates thru SCCM for a long time using the MSI. With this update, many computers updated successfully, but about 200+ of them failed. Each computer I have looked at has the message "Product: Adobe Flash Player 14 ActiveX -- The version of the Player that you are trying to install is lower than what is currently installed." in event viewer. Attempting a manual install of the MSI produces a similar interactive message. The current installed version is definitely older than the one I am attempting to install. I am only able to re-mediate by manually uninstalling, and then installing 14.0.0.176. I could script and deploy an uninstaller, but I would rather the bug with the MSI be fixed.