Adobe Community: Message List - Flash player will not reinstall, tried adobe UnInstaller to no avail

Re: Flash player will not reinstall, tried adobe UnInstaller to no avail

forums_noreply@adobe.com — Wed, 20 Aug 2014 16:23:58 GMT

Hi,

Thanks for the additional information. Do you have IE 11? If so, it could be an IE issue as Microsoft has changed their UserAgent string which contains identifying information most web developers use to identify browsers and display content within those browsers.

Can you post a screenshot (How to post a screenshot in the forum) of the contents of the C:\Windows\System32\Macromed\Flash directory (and C:\Windows\SysWow64\Macromed\Flash if 64-bit OS)?

If you haven't tried, these tech notes may be of assistance:

Maria

Re: Flash player will not reinstall, tried adobe UnInstaller to no avail

forums_noreply@adobe.com — Wed, 20 Aug 2014 12:40:36 GMT

Windows 7 Home Premium

Service Pack 1

Internet Explorer exe

Adobe Flash Player 14 ActiveX

Processor Intel core i3 CPU

installed memory (RAM) 4.00 GB (3.86 GB usable)

system type 64-Bit Operating System

I get the following message when trying to view something online

Flash player upgrade required

You must download and install the latest version of Adobe Flash player to view this content

Caption box in green Get Flash Player

Re: Flash player will not reinstall, tried adobe UnInstaller to no avail

forums_noreply@adobe.com — Tue, 19 Aug 2014 18:58:03 GMT

Hi Maria, thanks for replying, what do you need to know?

Re: Flash player will not reinstall, tried adobe UnInstaller to no avail

forums_noreply@adobe.com — Tue, 19 Aug 2014 17:07:16 GMT

Please read this before you post!

Providing the OS version is great, but we need more info to help.

Thanks!

Maria

Flash player will not reinstall, tried adobe UnInstaller to no avail

forums_noreply@adobe.com — Tue, 19 Aug 2014 14:41:21 GMT

next download of Flash player installs but doesn't work. Running Windows 7,